I have been dealing with this company since it first opened and is now with a new owner for over 20…read moreyears approximately. Siriwan is a delight to interact with, kind and knowledgeable and will accommodate you if there's something you'd like that she doesn't have in stock. This company has the freshest seeds for all birds and carries specialty mixes for specific species that she purchases directly from the closest suppliers.

This is a great store! The store is very clean. I enjoyed shopping this store! They also offer pet…read moresupply delivery!

Great new store in Surrey. Has tons of inventory from pet food to different accessories!read more

I have been all to the local pet shops looking for a warm jacket and a rain jacket and was happy to…read morefind Korna had different options than any of the local stores/ the usual brands. I ended up getting a warm layer from a brand made in Canada. Yay! A lovely lady also helped me try lots of jackets on my dog which really helped (as my dog wriggled a lot lol). No one in other stores helped me as much as this one lady did. Not only did I receive great customer service but the store was very clean and had lots of products. I only had a quick look but I didn't really see many locally made treats (Vancouver) and vegan dog treats/food. So I hope Korna will be getting more of those things soon! Price wise - some things are on par with the other stores, some are more expensive. Overall I had a great experience and will be back.

If it has a zero or negative, that's what I would give. Korna used to be soooo good, and it was my…read morego-to store. However, the staff had become very pushy and hard sale recently, simply annoying and made my shopping experience unpleasant. Not only that, the most unforgivable thing was they triple charged my mom's credit due to the error of the credit card processing company they used. After overcharging my mom for $280, my mom immediately talked to them, the staff took her information and said she will liaise to management. After several weeks, no one from Korna or the credit card processing company contacted my mom to rectify this issue. I went in on behalf of my mom, the staff even said this was a known problem, as there were multiple clients at different locations of Korna who were affected. He took down the information again, and said it will be dealt with in a few days. Several weeks passed by again, absolutely nothing! I put in a horrible FB review, so that they know this is still an outstanding issue. Again, haven't heard a peep from Korna or the credit card processing company. Two frigging months passed by, I went in again. Another staff was trying to take down our information again and asked for a copy of the credit card bill for the third bloody time. That's when my husband got upset and raised his voice, saying how unacceptable and unprofessional this is. As he started raising his voice, the owner came over and talked to us. Of course he apologized profusely and indicated that he had been fighting with the credit card processing company for weeks. He pushed over to Fidelity Payment to deal with it, and thought it was resolved. My husband of course chewed his ear off, demanded them to resolve this problem the next business day. Thankfully with the owner on site, he finally contacted the designated staff from Fidelity Payment to deal with this issue, and after two frigging months, $280 was credited back to my mom's card. Even though their store is spacious and comfortable to shop at, and the variety of dehydrated treats and raw are very appealing, I just don't think my mom and I will ever step foot in Korna again after this super unpleasant experience.  Aside from an apology, the owner didn't even think of or bother to do something to win his clients back. It's a loss to them, not us! My mom and I have been loyal customers to them, and every previous purchase was over $100 just on treats! Well, I guess we'll have to buy from other pet stores!

Came in on a Saturday morning to use the self-serve dog wash they have here. I was extremely…read morepleased. There were 3 staff in the store - one was in training - and they were all very helpful and pleasant. They signed us up quickly and didn't make a fuss about it being late for our appointment. They gave us a big bag of treats for the pup, checking in about allergies just in case, before handing it over, and gave us a thorough tour of the washing station before leaving us to get on with the job. There were several choices of shampoos and conditioners; professional grooming restraint system; copious amounts of microfiber towels; an air dryer; and even an apron for me. Getting the pup in and out was easy peasy with the aid of a little staircase. There was no rush, even though on weekends you do need an appointment. During the week you don't. Cost is only $12 plus tax. Totally worth it.

The staff is so helpful! Live the dog wash station it so easy to get your furry friends all cleaned…read moreup

This Bosley's location just opened last week. Service was great, I asked for the rabbit section and…read morethe store manager walked me there. Being new, they didn't have a lot of inventory in this section but he said they could order what I need. The store is clean and every section was well organized. They even have refrigerated pet food in the back. There's also a washroom in the back.

great place, will need more supplies, will end up there. Great help and lots to look at, took me…read moreawhile to decide what i needed.

We drove here from Vancouver and it was 100% worth it. The vast amounts of fish they have is awe…read moreinspiring. The staff here are very friendly and at a PHD-level with knowledge (IMO). I 100% recommend Fish Addicts

Love Zoomies and the staff. My dog gets super excited to have her day at Zoomies. They also carry a…read morefull line of toys, games, and food for your pampered pooch. Need some training or agility? They've got you covered. Have a big dog that needs a bubble bath? They've got extra large wash basins to suds up your pooch The facility is clean (she never comes home smelling like dog) and she's always exhausted after a good day of play. I also love how they post pictures on their Facebook page of the day your dog had... now if they could only get that live video stream set up...!

My finance and I called Zoomies inquiring about their overnight boarding services. Everything…read moreseemed okay when we booked a night for our two dogs on Dec 31st for Jan 2nd. Later that evening on Dec 31st around 7 pm we received a call from Zoomies and were asked to bring our dogs in for a trial visit before they stayed overnight. We were asked to bring our dogs in at 630 am to 1130 am on Jan 2 even though we needed boarding services that same day at 1 pm. Today (Jan 1) I called the company and requested for a trial visit for today as we needed to know if they were able to board our dogs for Jan 2. Sammy the individual working called her boss and asked if we could come in today and we were appreciative of that as they were technically only open for the dogs that were already being boarded overnight and not for daycare. When I arrived at Zoomies with my 2 dogs I was then informed there would be a charge of $27 per dog for a full day visit. I was surprised and disappointed as this was never explained to us previously (the additional charges) and the charges were first mentioned when I was at the business with my 2 dogs ready to drop them off. I spoke to the owner Craig and informed him of all that had occurred and he said he would talk to his staff and offered his apologies. He stuck by the daycare rate and offered me no other options. Craig even informed me the overnight boarding option was new as of Dec 2014 and was for dogs that had already had a daycare visit. This was surprising for me to hear as this had not been mentioned on Dec 31st when we initially booked their services. I was unaware of the requirements for a overnight stay (i.e. the additional cost for a daycare visit). There was a huge barrier in communication here as well as poor customer service! We are extremely disappointed as we feel there were no other options made available to us as potential customers!

We live in Surrey, BC. We tried Leah for the first time today. She did an awesome Job, my family…read moreagreed that it was the best cut our dog had ever had. It was not easy as it was a schnauzer cut, but she did a very good job. When the grooming took longer than expected, Leah texted me and told the new eta. Overall my dog was happy, and we were happy. Many thanks. See you soon!

The only groomer I go to! She is gentle and effective with my golden doodle who does not liked to…read morebe groomed, not even by me lol. Leah exceeds expectations and definitely is a pro who knows what she's doing. The price and quality cannot be beat. I highly recommend :) Thanks Leah!