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Pet Food Express

4.6 (227 reviews)
Open 9:30 am - 8:30 pm
Updated 2 months ago

Services - Pet Food Express

Pet adoption

Microchipping

Pet physical or wellness exam

1 More Service

Pet vaccinations

Pet Food Express Photos

Recommended Reviews - Pet Food Express

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Reviews With Photos

Treats for the pup. Yes, that's a chicken foot.
Lisa X.

We came by recently because the Pet Food Express near us (Laurel Village) closed about a year ago and i still haven't gotten over it. (Crying emoji) It used to be super convenient to get my baby a self service pet wash every other month (I get him a grooming appointment every other month), now it's a hassle. The Petsmart across the way (near Target) has the worst water pressure. Okay if you have a huge dog, but for smaller breed, it's craziness. I felt like I was having a water fight with my pup. Anyhow, a few weeks ago, I brought him over here to the Stonestown Pet Food Express to then find out they DON'T have self service pet wash here. (Sigh) The staff here were super nice tho and even gifted me a gift for our trouble. We got some treats for our pup instead.

Store front
Kay O.

I have never been to this particular pet food express, and I didn't know they had a parking lot around the back. Lol I somewhat double parked in the loading zone but I was just getting some quick canned food and two treats for my puppies after walking all over Ocean Beach and lands end. The employees at this particular pet food express were incredibly sweet and asked if they could give my puppies a treat. I asked if they could have them do a trick like "shake their hand "and then my larger dog decided to nuzzle up to the lady with his giant nose! Lol I really like how clean this particular store was and the variety of items they had.

Front Micro Dog park that is fenced in with all the basics one needs!
R C.

Honestly a 4.5 rating! My only complaint is that this one has no restrooms for clients. A real perk for me is that they offer real deals on Clearance & offer affordable vet clinic services thru PET VIP which usually Offers coupons that are available online & is a great company in general. Staff are very attentive & the small location offers many items compared to other ones. The real winner of my high review is that this shop has a "FENCED IN YARD " aka a micro dog park! My dog had a blast playing & mingling with other dogs after his booster shots. Also both public transportation & parking are no issues.

Full and contented .
Jolens V.

Today I was panicking my Fur Baby had a Hernia and a spay operation yesterday. We were doing great until this morning , my Baby did not want to eat , I pulled all the tricks I know to feed her buy no way she was going to eat they had mentioned that they have placed a tube in her mouth while she was under and it might cause irritation so that might be the cause. I ran to Pet Food Express and I was so Lucky they were not busy and a really nice young lady assisted me. She patiently showed me everything I asked for . She also recommended things that are needed for easier feeding. She was so accommodating. Now I am home and I was able to feed my Baby and most importantly give her medicine . I can breathe again .

Koharu-Chan smothered with love with all the recommendations and goodies.
Brittany B.

Absolutely outstanding service! I cannot express how much my Akita loved our visit. Called in and was pleasantly greeted and questions answered. With COVID it has been quite hard to find venues that not only get what you need but provide an above and beyond service. We definitely found this here. Every staff member here was warm welcoming, calm, patient, and very knowledgeable about different breeds and temperament. My new addition, is only a puppy and she had a blast meeting this unbelievable team. Thank you all for such an unforgettable experience, we shall see you soon!

Staff helping me load 300 bags of wild weenies!!
She Wolf B.

Pet Food express is a wonderful company, but this store might just beat the best location... I'm a dog trainer in Bay Area and I buy items in bulk... like 300 bags of wild weenies kind of bulk! This location and especially our friend Delaney has been so kind and helpful to us with our excessive orders! Every time I have walked into this store I have always been greeted with excited enthusiasm and genuine kindness. Simply not something you receive reliably from most chain retail shops. This location and its employees are kind of like stumbling on your own private fan club... no I'm not exaggerating. I've watched countless encounters between staff and customers who needed some help with equipment or finding a new food etc. No one one this team ever makes you feel as if you should know better, or that your training tool of choice is wrong... which is unfortunately common at pet stores. As a trainer I try to support my local stores as much as possible. However sometimes I've learned that after sending a client to shop for a training tool that they were scolded or shamed for buying the very tool the shop sells! Never at this pet food express. I have heard nothing but incredibly positive feedback from the folks that work at this store. They simply go above and beyond. And let's face guys... these people are essential workers and really deserve our appreciation! Walk through these doors and I dare you to be met with anything less than a fantastic experience. The whole staff is great but make sure to ask for Delaney!

Camille L.

If only ALL shopping experiences could be this lovely! This evening I received the most wonderful service from Rae: This was my first visit to this store, although I've been to the one on Market St. many times in the last two months. I told the gal at the front door that I needed a lot of help with my puppy, and Rae was called to meet me. The first thing she did was introduce pup (who was sitting on a towel in their cart) to a "No Hide", which might seriously change my life. While he was happily munching, she chatted with me for nearly an hour, addressing all my questions, from behavioral to feeding to crate training. When others charge upwards of $150/hour to chat doggie, this is much appreciated! She also hooked pup up with all sorts of goodies and treats for him to try, to see what he likes best. Thank you, Rae! Much appreciated.

Jay Jay with his treat

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4 years ago

Their goods are not inexpensive, but I suppose it goes with the territory. Still, it will be an excellent store for unique pet supplies.

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5 years ago

Business owner information

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Pet Food E.

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4 years ago

Pet Food Express should be a search result for aquarium supplies. They have nothing for a serious aquarist.

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7 years ago

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Ask the Community - Pet Food Express

Does this location provide vaccination shots?

Good morning Diana! This location does have a VIP Petcare mobile clinic on Fridays and Sundays… Read more

Does this location have self service doggy baths?

They do not! Confirmed 09/2023

I haven't been here for a while since the Covid happened. Can someone tell if Pet Food Express is still selling dog cake at this location? Much appreciated. Thanks!!

The last time I visited, I saw several dog cookies. No cakes. If you're looking for a dog cake, I… Read more

Don’t See Your Question? Ask Away!

Review Highlights - Pet Food Express

The prices here are great, especially with the Buy 3, Get 4th Free deal that they have for almost every item in their store.

Mentioned in 10 reviews

Read more highlights

Pet Food Express

Pet Food Express

(442 reviews)

Mission

We were in the area for the day and had our dog with us, as we walked around we decided to stop in…read moreand take a look. The store was clean, well organized and had a lot of services available. There was the standard treats, toys, food and accessories, but there was also a self serve pet washing area, and a pet play area/ training area. Unfortunately, someone was training while we were there, but from what it looks like, when there isn't a training session you can let your dog into the area for a but. We ended up buying some treats and toys for our dog after walking around the store a couple times and letting him sniff around. The staff was friendly and it was a nice way to kill some time while we waited for an appointment.

High pressure sale to buy 3 get one free on dog chew with beef jerky in it. The sales person Lydia…read moresaid I can return or if exchange for another product if my pet doesn't like it. My dog had diarrhea and vomiting all night after ingesting the collagen with beef jerky in it. I tried returning the remaining 3 of this product that made my dog sick. Told by another sales associate to get something else as exchange. I chose a product that was safe for my dog but this was $6.99 and the ones I was returning was$ 8.99. I was returning 3 and replacing with 3 that was less amount. Sales person and her supervisor, L said I would only get 32 cents back. Sales person said I can get a 4th one free. I said I wanted to an exchange and didn't want the 4th one. L said it's not the company's responsibility that my dog got sick on their product but it was my fault to give it to my dog. I asked to speak to a manager. L said that her manager, D was at the other location and I should go there to speak to him. When I asked when he will be at the location that I was having the issue then she said it's company policy that she cannot give out his schedule. She shoved back the 3 products that I was trying to return and slapped a customer service information card on the counter and told me to handle the matter with them. I told her to process the return and got $21 plus some cents back which is what my original intention was before getting talked into doing an exchange. I spoke to manager D and he immediately told me that L is one of his best employees. Later he did say he will talk to her about customer service. He said it's company policy that they cannot do a prorated exchange on the buy 3 get one free promotion. Beware about the fine print that they don't tell you about "the exchange " transaction on the buy 3 and get one free business. The company is not responsible if your dog gets sick on their product because every dog is different and it's your responsibility for giving it to your dog (even though they highly recommend this product) said by L. I do not recommend this company anymore. I was the Danville,CA location on Crow Canyon Road

Pet Food Express

Pet Food Express

(188 reviews)

I have been going to this particular pet food store for a while now. Why? Well... let me explain…read more.. THEY ARE GREAT! So they have this awesome special that if you buy three bags of pet food, you get the 4th FREE. AND, you can mix and match. That alone is not why I love it so much though. I like the variety (Well... my CATS like the variety), and the folks who work there are very knowledgeable about all things PETS. in my last trip I had a conversation with a team member about buying grass for my cats and I took their suggestion. I brought this little thing of grass and my cats went nuts. Just another thing to add to make my kitties happy. I've also gotten some tips on OTC stuff I can give me cats when they have some respiratory stuff happening (L-Lysine FYI) and it seemed to help! One of my girls has issues and doing great. They have a huge selection of Stella & Chewy as well. If you haven't purchased this for your dog or cat, you should. THEY love the stuff. The ONLY drawback, parking can be a challenge because everyone is going to Jolibee, it's still doable though, and I'm not taking any stars for that! Just the "quick" tip, GO THERE. Nice people, great selection, and the 4 for 3 deal is great. Plus your pets will appreciate you.

I love Pet Food Express!! They have the best quality treats, food, litter, toys literally…read moreeverything my adorable son Clyde the kitty could possibly need. He deserves the best and I'm happy to give him the best, thank you Pet Food Express!

Pet Food Express - petstore - Updated May 2026

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