Great staff and very convenient to find parking with the entire Stonestown shopping center. Very easy to grab what I need and come out. Pet food express is always reliable. read more

Convenient location, nice employees. Wish the company carried Churu cat treats and more carrot toys. They are pretty good about returns though. My cat is very picky and a brat, she won't even entertain certain treats so i'm glad I'm able to return ones she don't like. read more

Pet Food Express - cat - Pet Stores Near Me - San Francisco, California

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Big selection and very nice, The staff is very kind and helpful. I am grateful for them and the managers. read more

We came by recently because the Pet Food Express near us (Laurel Village) closed about a year ago and i still haven't gotten over it. (Crying emoji) It used to be super convenient to get my baby a self service pet wash every other month (I get him a grooming appointment every other month), now it's a hassle. The Petsmart across the way (near Target) has the worst water pressure. Okay if you have a huge dog, but for smaller breed, it's craziness. I felt like I was having a water fight with my pup. Anyhow, a few weeks ago, I brought him over here to the Stonestown Pet Food Express to then find out they DON'T have self service pet wash here. (Sigh) The staff here were super nice tho and even gifted me a gift for our trouble. We got some treats for our pup instead. read more

Pet Food Express - Treats for the pup. Yes, that's a chicken foot. - Pet Stores Near Me - San Francisco, California

I still love Pet Food Express! I've noticed that this location hosts a lot of adoption events for Beyond Rescue, and it's such a nice, visible way to get people interacting with the dogs. It makes me so happy to see the foster parents and volunteers advocating for their pups! Moving on to the store itself. It's always weirdly empty when I'm there. The last time I was there I wanted to attend the treat sampling event, not realizing it wasn't actually an event so much as a free but very small, forgettable souffle cup of a couple of treats. I asked one of the cashiers at the front and she seemed confused, but then went to the back and pulled out a cart and set up the "event". I honestly felt so bad making her do all that just for a tiny paper cup of treats lol! So just FYI, it's really not an event even though the website advertises it as one. Regardless, I appreciate the workers for always being really friendly, accommodating, and welcoming. read more

Pet food express always has the best quality pet food for my son Clyde, I always take advantage of their buy 3 get the 4th free deals when stocking up on treats and food for my kitty! I usually get home delivery, so convenient!! Thank you PFE!! I've been a long time customer! read more

I love that PFE promotes higher end food options and employees have product knowledge. The new SF location has great raw and gently cooked options read more

The kind heart and warm soul of the sales associate named Jay provided a welcoming and positive experience, leaving me wanting to come back here again for all of my pet's needs. Would recommend this place to others. read more

I have never been to this particular pet food express, and I didn't know they had a parking lot around the back. Lol I somewhat double parked in the loading zone but I was just getting some quick canned food and two treats for my puppies after walking all over Ocean Beach and lands end. The employees at this particular pet food express were incredibly sweet and asked if they could give my puppies a treat. I asked if they could have them do a trick like "shake their hand "and then my larger dog decided to nuzzle up to the lady with his giant nose! Lol I really like how clean this particular store was and the variety of items they had. read more

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Do NOT order pet food to be delivered from this company. After spending 40 minutes ordering and waiting a few hours for a delivery the WRONG items were delivered. Delivery done by no English speaking person. What an absolute mess! I have had a recent hip replacement surgery and this was phenomenally complicated and handled in a poor manner. I live alone and my apartment is up 30 stairs. Patrick in customer service COMPLETELY lacked ANY empathy skills. Just now I spoke with Lindsay, the supervisor. She thought it made up for the whole mess to give me one free can and not charging for delivery. I would be embarrassed to offer a customer a single free can. As a mediator, I found her reply to my comment about not offering anything meaningful for all of this inconvenience, to be genetic. "I'm sorry you feel that way." I would have spent over $50 but they were out of stock. Very Macy's like. Had it been Nordstrom's, and they had inconvenienced a good customer, I would have gotten a significant discount. Message is they don't need delivery business. Interesting because I am a long term shopper there and they often talk about their delivery service. read more

After a rainy day I made the mistake of taking my dog to the Vallejo dog park. He became 50% mud. Luckily Pet Food Express has a self service dog washing station that was still open at 6pm. Buy a token. The cashier gives you a green plastic collar if you ask for one. Put on an apron. Guide your dog up the steps and it's almost like Seven Flags Car Wash self service. Clip him to one of the multiple ties. Press the buttons and hose him off. Dry him off with the air blower. For $18 it's a great deal not having to deal with the clean up of washing your dog at home. They even have a bowl of treats. I haven't had a chance to browse their selection of products but from what I saw it's much more extensive than Petco and Petsmart. read more

This is our Happy Place! I have come here so many times to get help for my sweet older pup who needed special food due to chronic kidney disease. EVERYONE here is amazing-- each of the staff, who I have seen in countless visits, is amazingly kind, caring, warm, compassionate, AND knowledgable about what foods, treats, etc are best to try. My pup loved every visit here, too, because everyone was so kind to him and gave him love and treats. It is always a joy to come here, not just to get the best food, treats, supplements, toys, etc but also to get to engage with the kindest and most capable staff I cannot say enough how amazing they are here. And on top of all that, their policy of refunding if my pup didn't like a certain food we tried was so helpful. I love this place and i love these people who work here. I know them each by name and they know me and my pup. Do come here and come often. It is truly a wonderful store with the most wonderful products, prices, AND the best care, service and support. I would give them TEN stars if i could! read more

I shop here pretty regularly and want to give a shout out to Theo who was super helpful the other day by helping me find what I needed and also offering some great advice to help my pup enjoy teeth brushing more. Thanks again! read more

Honestly a 4.5 rating! My only complaint is that this one has no restrooms for clients. A real perk for me is that they offer real deals on Clearance & offer affordable vet clinic services thru PET VIP which usually Offers coupons that are available online & is a great company in general. Staff are very attentive & the small location offers many items compared to other ones. The real winner of my high review is that this shop has a "FENCED IN YARD " aka a micro dog park! My dog had a blast playing & mingling with other dogs after his booster shots. Also both public transportation & parking are no issues. read more

Pet Food Express - Front Micro Dog park that is fenced in with all the basics one needs! - Pet Stores Near Me - San Francisco, California

I am leaving on a trip and had to make a fast stop at the Pet Food Express on 20th Avenue near Stonestown Mall. When I got to the register, I realized that I left home without cash or my credit card, so I was going to have to go all the way back and return again. An incredibly nice man named Rick wished me a Merry Christmas and told me it was covered. Talk about a random act of kindness! It was just incredible and something I will always remember. read more

Today I was panicking my Fur Baby had a Hernia and a spay operation yesterday. We were doing great until this morning , my Baby did not want to eat , I pulled all the tricks I know to feed her buy no way she was going to eat they had mentioned that they have placed a tube in her mouth while she was under and it might cause irritation so that might be the cause. I ran to Pet Food Express and I was so Lucky they were not busy and a really nice young lady assisted me. She patiently showed me everything I asked for . She also recommended things that are needed for easier feeding. She was so accommodating. Now I am home and I was able to feed my Baby and most importantly give her medicine . I can breathe again . read more

Pet Food Express - Full and contented . - Pet Stores Near Me - San Francisco, California

Guest services is just amazing. I came in because my pup has been having diarrhea for the past 2 days and I was looking for something to help him. I asked this really nice associate and told him the issue. He suggested some probiotic mixings that come in a small packet to sprinkle onto my dogs food. However I was looking for this bottle of syrup. He helped me find the bottle and what luck, other 3 bottles left. Their online inventory system is pretty accurate too. I came here after Petco on Sloat ran out. And they even gave me those 2 packs of probiotic for free! I'm very happy with their service. read more

Friendly staff have me find the brand and food I want. They also have a small section at the back for you to adopt some adorable kittens and puppies. Please make sure you will take good care of them. Happy holiday! read more

Absolutely outstanding service! I cannot express how much my Akita loved our visit. Called in and was pleasantly greeted and questions answered. With COVID it has been quite hard to find venues that not only get what you need but provide an above and beyond service. We definitely found this here. Every staff member here was warm welcoming, calm, patient, and very knowledgeable about different breeds and temperament. My new addition, is only a puppy and she had a blast meeting this unbelievable team. Thank you all for such an unforgettable experience, we shall see you soon! read more

Pet Food Express - Koharu-Chan smothered with love with all the recommendations and goodies. - Pet Stores Near Me - San Francisco, California

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This is a late post. It was started a while back & forgotten. Completing now. We love PFE... no really... we rather shop at PFE than shop online because they always have everything we need & the ppl there are always helpful & friendly... EXCEPT TODAY!!!! Sad & disappointing!!! My husband & I were running errands today on our way to San Bruno when we decided to stop at the Stonestown PFE on the way since we need a bunch of stuff. When we entered, we were greeted with a "welcome" over the air... not sure who said it, but we answered "thanks". I went the the cat food section while my husband proceeded to the dog food. Not more than 5 minutes had gone by when I hear my husband's voice in a tone of distress. As I walk towards him I immediately recognized what was going on. He was being profiled as an African American for no other reason but for the color of his skin. It was even more perplexing since this came from another person of color. Before anyone thinks that "oh no, PFE ppl are always so nice, it must be a misunderstanding"... let me assure everyone that when you've been profiled for over 1/2 a century... you KNOW instinctively when it is happening. Back to the story... what happened was as my husband was looking at the "just for dogs" chicken chews, Ahmed stood behind him not saying a word for minutes. When my husband turned around & said "yes?" Ahmed replied "how may I help you?" So my husband thought "ok I'll bite" & replied " can you read this label for me?" Ahmed replied "how may I help you?" again. What? So my husband returned a "no, how may I HELP you?" Ahmed just kept repeating "how may I help you?" By this point, it was obvious to my husband what's going on. Ahmed was the gatekeeper & meant to keep out whoever he deemed undesirable or unworthy or suspicious. We've done business with PFE for over 2 decades, never has this ever happened to us. So my husband angrily told off Ahmed. Another checker witnessed the exchange & immediately offered apologies to my husband because she knew what had just transpired was so wrong. She called the manager Cary to speak with us. Cary came over to access the situation and we explained what happened to him. He had Ahmed come over to join the conversation. Ahmed was defensive & said that it was his job to ask how he could help their customers. We said no, helping a customer does not mean to hover silently behind then for an extended period of time without saying a thing, then only offer help when you've been caught profiling. There were a number of customers he could have helped, yet he laser focused his attention on the only black person in the room. Cary was initially apologetic, but fell short & failed to acknowledge what Ahmed did was wrong. Cary was 1/2 way between being defensive & showing attrition. We left the store without buying anything & drove to Petco down the way. We spent almost $100 there. So PFE, your lost. read more

Pet Food express is a wonderful company, but this store might just beat the best location... I'm a dog trainer in Bay Area and I buy items in bulk... like 300 bags of wild weenies kind of bulk! This location and especially our friend Delaney has been so kind and helpful to us with our excessive orders! Every time I have walked into this store I have always been greeted with excited enthusiasm and genuine kindness. Simply not something you receive reliably from most chain retail shops. This location and its employees are kind of like stumbling on your own private fan club... no I'm not exaggerating. I've watched countless encounters between staff and customers who needed some help with equipment or finding a new food etc. No one one this team ever makes you feel as if you should know better, or that your training tool of choice is wrong... which is unfortunately common at pet stores. As a trainer I try to support my local stores as much as possible. However sometimes I've learned that after sending a client to shop for a training tool that they were scolded or shamed for buying the very tool the shop sells! Never at this pet food express. I have heard nothing but incredibly positive feedback from the folks that work at this store. They simply go above and beyond. And let's face guys... these people are essential workers and really deserve our appreciation! Walk through these doors and I dare you to be met with anything less than a fantastic experience. The whole staff is great but make sure to ask for Delaney! read more

Pet Food Express - Staff helping me load 300 bags of wild weenies!! - Pet Stores Near Me - San Francisco, California

If only ALL shopping experiences could be this lovely! This evening I received the most wonderful service from Rae: This was my first visit to this store, although I've been to the one on Market St. many times in the last two months. I told the gal at the front door that I needed a lot of help with my puppy, and Rae was called to meet me. The first thing she did was introduce pup (who was sitting on a towel in their cart) to a "No Hide", which might seriously change my life. While he was happily munching, she chatted with me for nearly an hour, addressing all my questions, from behavioral to feeding to crate training. When others charge upwards of $150/hour to chat doggie, this is much appreciated! She also hooked pup up with all sorts of goodies and treats for him to try, to see what he likes best. Thank you, Rae! Much appreciated. read more

Pet Food Express - Pet Stores Near Me - San Francisco, California

Oh my! I honestly did not expect to have people sympathize with me when it comes to my pets and their troubles and detailed health history. I only expected to go into the store to buy some food for my big baby Tuxxo, and made a connection with a team member instead. Kerry made my boyfriend and I's experience much more enjoyable. We talked about our pets, and the health journey we experienced together and I'm glad we came into the store today! I usually go into Pet Food express to visit the clinic on Sundays and usually bring my pet cat. We left with a new bag of food, some goodies for our furbabies and a new friend at the store! Thank you Kerry! read more

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I'm all for supporting family owned businesses. Every time I stop by, I usually bring my dog and the staff is so friendly. They started doing test trials on local deliveries and I think that's great! Some days are busier for me, this just saves me a trip even if i'm less than a 10 min drive away. I highly recommend trying it out because there are time slots for you to choose from, they send notifications of whom the driver will be, and another notification indicating it has been delivered. The manager? Or whomever even sent me a full size small bag of dog food for my dog to try! How kind of them! read more

Pet Food Express - SO THOUGHTFUL!!! testing their local delivery service - Pet Stores Near Me - San Francisco, California

This place is awesome! Besides being a local pet store, this place used to host pet vaccinations, dog adoptions (one of my dogs was adopted from here), and dog training classes (which my other dog attended). The staff here have been nice and friendly as well, always a greeting and a thank you. And bam! The freakin pandemic.... If I don't buy online, I'd rather shop here than the other chain pet stores in the area. read more

Pet Food Express is a lot more expensive than Chewy and their delivery service is awful. The driver just dumped the order in an incorrect location. Garrett their customer service rep failed to correct the error even after I spent a half hour trying to get through to someone. I recommend shopping somewhere where they value their customers like Chewy. read more

SO daddy bought the wrong treats for me...again. Ugh. Doesn't he know I hate sweet potatoes? Of course mommy gave him sh*t for it. So daddy had to go back to Pets Food Express to buy the correct ones. My favorites are the individually wrapped chicken jerky with NO sweet potatoes (made in the USA). They always buy lots because it's buy three, get one free for treats (also for food and toys). I pulled daddy to the box of jerky sticks that was sitting on the bottom shelf, sat down, and gave him the "puppy dog eyes". He grabbed some of those for me too. Ha, what a sucker! I then got a whiff of the artisan doggie cookies from the cart. I'm fun sized so I couldn't reach up to take a peek but I know I wanted cookies too. Yah, I'm a heifer just like mommy. So I gave the cart a golden shower to tell them what's up. Minezy! Mommy gave me the death stare. Daddy shook his head. The nice lady behind the counter came over to pet me, and told me, how cute I was. She then gave me an awesome football cookie, the size of my head for FREE. Yep, I'm quite the lady's man. Five paws up, or rather 5 hind legs up! ~Tater Tot, the heifer pomeranian read more

Pet food express is always a delight to go to. Our dog goes crazy like a kid in a candy store! The staff is always friendly and takes COVID-19 precautions. They do wear masks and are super friendly. Sometimes they give us free dog treats while visiting which is always a joy to the dog. Always a fun visit! read more

Pet Food Express - Kyle smelling the bones and picking his treat! - Pet Stores Near Me - San Francisco, California

I made this yelp account to specifically point out the manager Rick. I called in today to ask about delivery and questions about cat food. I told him I live by the Kentucky Fried Chicken on Taraval street and he replied " We only do IN STATE DELIVERY? I repeated myself and he hung up on me. All I wanted to know is if I can get cat food delivered for my elderly cat Otto. I'm very disappointed as my friend gave high praise to this specific store. read more

Took me a long time to finally write a review for this place. They have their own parking lot but very small that sometimes you have to park at the Stonestown mall parking lot. The staffs here are always friendly and helpful whenever we need help or have questions. Great place if you need to buy stuffs for your pets such as clothes, foods, toys, and so on. Glad that they are still open during this pandemic time read more

PFE Stonestown is one of the best local neighborhood pet stores I've ever been to. My partner and I adopted Cooper 6 months ago and happened to walk into the stonestown location immediately after leaving the shelter. As a first time dog owner, the staff was unbelievably helpful in getting us situated. It's because of great staff at PFE like Taylor, Claire, Rae, and everyone else that we keep returning. We're big fans and love visiting the store rather than shopping at chewy or other big box pet stores. It also helps that Cooper has a BLAST every time we visit. It would be great if management looked into adding a dog wash station at this store. read more

Major paws the freezer for his favorite...beef bones. Yesterday I bought a fresh bag, but forgot and left them overnight in the car. Darn, but my wife called Pet Express. They said to bring them back. They exchanged bags with a smile. It was my bad that the bones thawed. So I'm writing this review to assuage my guilt. PS A benefit of being retired for four years is the ability to have mutuality with good people and not to be stuck with people who are not. If a store could be considered 'good', Pet Express at Stonestown would be it. read more

Pet Food Express - Pet Stores Near Me - San Francisco, California

We absolutely love Sequoia stations pet food express! Our dog enjoys going in with us to shop and getting treats from the employees. The employees are super nice and knowledgeable! The store is clean and it is so nice to have a place to bathe our dog, that doesn't have me cleaning up our bathroom after :) Thanks for the greatness guys and gals! read more

Woke up and this morning and then by the afternoon, had a puppy and needed ALL the things! Okay the puppy part was more well thought out. But the supplies were not and thank goodness for this store and Sean! We had nothing and Sean walked us through the process, provided options/recommendations, explained a very fantastic return policy, and made the experience very pleasant so we could get home to get to know our new family member. Thank you so much!! read more

Pet Food Express - New collar and toy, two of the many things we got! - Pet Stores Near Me - San Francisco, California

Their goods are not inexpensive, but I suppose it goes with the territory. Still, it will be an excellent store for unique pet supplies.

Although I do not generally support chain stores, I went to P F E in Stonestown and was greeted by a wonderful staff. #2 A salesperson, Taylor, answered all our questions about varieties of dog foods...She was very knowledgable and helpful. I suppose I am writing this because I am not used to Great Service' and this location has it. read more

Pet Food Express should be a search result for aquarium supplies. They have nothing for a serious aquarist.

This is more a review of their delivery service than their physical store. They are so amazing! Order exactly right and on time. The person who filled the order even left a handwritten note asking how training was going with my puppy (decent, by the way!) and attached it to a complimentary bag of her dog's favorite treats. So incredibly sweet. read more

Pet Food Express - Sweeney enjoying the handwritten note from Delaney - Pet Stores Near Me - San Francisco, California

Love this location! If I ever move I would travel to go here. The sales people here are beyond amazing. They have saved my pets in so many ways. My dog was being so picky for her food and only wanting treats. But I asked Kerry for help and now both of my dogs have a favorite kibble. And they did it again, when my oldest dog got tummy issues they suggested the right stuff and now she is running around like a puppy. Thanks Angelica ,! This store is magic!!! read more

I came here with my puppy, and Karen was SUPER helpful. She greeted us and interacted with my pup a bit then as I walk off to find the stuff I want, she asked me did I have any questions. (I had a ton) Puppy food, shampoo, treats, etc. She was so patience and willing to help that it just made my day extra happy. Also, a plus is the food she suggested my pup(I bought him a different brand yesterday and he don't seem interested!) my pup loved it and it's very easy to chew for his small teeth. I feel like some people work at certain places and they actually don't know about the product they're selling. But she, she recommended me products that are actually helpful! Overall, I love this place and I can't wait to come back to bring my puppy for the sunday VIP CLINIC service! read more

Pet Food Express - super happy puppy with his new puppy food Nulo! - Pet Stores Near Me - San Francisco, California