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Pet Care Center

3.4 (5 reviews)
Closed • Closed

Services - Pet Care Center

Bath and groom only

Pet boarding

Full grooming

3 More Services

Pet haircut

Pet physical or wellness exam

Pet vaccinations

Pet Care Center Photos

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29 days ago

Took great care of my baby. I felt informed the entire process. Team of truly amazing people

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5 years ago

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6 years ago

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3 years ago

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7 years ago

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Animal Care Center - Veterinary Staff Left to Right: Dr. Downing, Dr.  Ganucheau, Dr. Bubrig, Dr. Wheat, Dr. Umbach, Dr. Faucheux, & Dr. Tamor

Animal Care Center

(17 reviews)

If I can give the Hammond Animal Care Center ( 14101 W Club Deluxe Road, Hammond, LA 70403) and the…read morePonchatoula Animal Care Center ( 799 Campbell Road Ponchatoula, LA 70454) zero stars, than I would!!! They should not be allowed to have a state license nor practice in Veterinary care. Sadly to say, Dr. Ganucheau stated that she and Senator Bill Wheat, who owns the facilities, both reside on the Veterinary Board. Unfortunately, Senator Bill wheat is proposing SB 21, a bill that would include veterinarians, veterinary staff, and veterinary practices to an existing state law which prohibits the battery of certain health care workers, and criminalizes unlawful disruptions at certain medical facilities, when in actuality, our fur babies etc. are being abused at his facilities. I have been bringing my fur baby, Snuggles, who is now 1 year and 4 months old, to see Dr. Ganucheau since he was a small puppy. I will never do that again, because after each visit I noticed that he was in distress. Today, April 21, 2025 is what made me decide to never return to the Hammond nor Ponchatoula Animal Center ever again. Snuggles had a full service grooming appointment with Morgan, the groomer at the Hammond Animal Care Center. His appointment was for 8 AM. I was advised to drop him off alittle earlier before his appointment. Once we arrived, Kayla checked Snuggles in, and Morgan brought him to the back. I was very apprehensive, and I should have followed my first instinct to cancel the grooming appointment. Snuggles grooming appointment was for 8 AM, and he was suppose to be released at 12 PM. No one called me to keep me updated on his status between that time frame, so I became worried and called to check on him. When I called a secretary answered the phone, and stated that she was going to find out the status and let me know as soon as possible. The secretary put me on hold, and then another secretary answered and stated the same thing. Finally, after being on hold for a while, one of the assistants answered the phone gave me an update on his status, and than stated that he would not be released until 3 or 4 PM, which was alarming to me, because he is a rather small puppy, whose grooming should have been completed much earlier. In addition, he had not eaten lunch nor drinked any water. Finally, around 1:13PM, I received a call from Morgan, the groomer, stating that Snuggles' grooming was half done, and could not be completed today, because she stated, " He tried to bite me, and rolled around like an alligator." Then she asked me who his veterinarian was (which she should have known based on the files in the computer sytem. His veterinarian was Dr. Ganucheaux.), because she wanted to sedate him. The groomer stated she was not going to complete the session, that I needed to schedule another appointment for her to complete Snuggles' grooming, and that it was time for me to pick him up. Since she did not complete the grooming, we negotiated a lower price from $60 to $40. I advised her that I needed to consult with my mother about the price, since she was the one paying for it. My mother and I went to pickup Snuggles from the Hammond Animal Care Center, and there were five employees standing in the front of the office staring at us. Dr. Ganucheaux was sitting at the front desk when we walked in. They were gossiping about my puppy, and when my mom inquired about Snuggles, Dr. Ganucheaux, who was suppose to be at the Ponchatoula Animal Care Center, stated that she wanted to prescribe my fur baby Trazadone, to keep him sedated. My mother and I were both against that decision, and asked to speak with Morgan, the groomer several times, but the staff lied and said that she was unable to speak with us about the matter, and when we asked to see Snuggles, it took a while for the staff to bring him to us. When the staff members brought Snuggles, my 1 year 4 month old puppy, from the back we were flabbergasted, because he was unrecognizable in the worst way possible!!! There are severe gashes on his body, he appeared to be battered and bruised, his genitals were and still are swolen (as if he had been neutered without my consent), he is distressed, and he is lethargic. Highly concerned about the condition, and well-being of my puppy, my mother and I continued to ask for Morgan, to explain the ill appearance of my puppy, to which Dr. Ganucheaux, and staff lied again stating that Morgan was unavailable. The staff made us pay the $40, even though my puppy was in the worst condition that I had ever seen. My mother asked the staff to write and initial on the receipt the reason why the grooming service was not completed, and they refused to do so. Furthermore, Dr. Ganucheaux, denied and refused Snuggles of any future care at the Hammond and the Ponchatoula Animal Care Centers without rectifying the matter.

Always great service. People there are enjoyable to work with. They always meet the needs of the…read morecustomer.

Stephanie's Pet Cottage

Stephanie's Pet Cottage

(7 reviews)

I had such high hopes for this. We just moved here from the NOLA area. We have 2 beautiful sweet,…read moremild mannered very obedient ShiTzs dogs. I'm not going to go into repetitive reviewing here. I will simply say, they were dropped off extra fluffy ShiTzu's and after we got home we have two very uneven Chihuahua cuts with several areas of shaved to the skin after specifically requesting not to shave them even showed a photo example . Additionally, I don't know what they got into but they were oily to my touch and so I had to rebathe them the next morning. One girl now seems traumatized and shakes nervously when we approach her. This is on me for not doing due diligence with all reviews (including Google Reviews) and only looking at the overall Yelp review rating. It will take months for them to grow out. In my husband's words "One and done" Update. Sends me a private message harassing me for my honest review- which I absolutely didn't go deep in what we discovered with our girls. Proceeds in calling me a liar..? I didn't tell you what I wanted? a simple I'm sorry you were unhappy was all that was required probably should have left it alone lady. I waited 2 days to review to calm down. Like I said. One and DONE other than to tell everyone i know where Not to get their babies "groomed"

Stephanie did a great job on my long haired chihuahua. It was his first time being groomed and know…read moreprobably wasn't the best customer for her. She did an excellent job on him.

Pet Care Center - vet - Updated May 2026

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