The facility is large, clean, and inviting, and its online customer service is outstanding…read more However, there were too many dogs, and I felt like the greeting and tour were rushed. I understand there is limited staff, and I realize they have to turn their attention to other customers and tasks, but I would have liked to watch our dog more through the back windows before committing to leaving her there for the day. I'm guessing there were between 70 and 100 dogs in the play area, and most seemed well-adjusted and content. However, it seemed a bit much, and I wouldn't feel comfortable leaving our dog there. She loves playing but could not connect with any specific dog and was overwhelmed by the many dogs showing interest in her. We watched for at most 10 minutes, and the whole time, she was looking to hide, running from the other dogs with her tail between her legs. The staff was present, monitoring behavior and cleaning up, so the issue for me is the number of dogs, not the staff. I asked if there was a maximum number of dogs they allowed, and without a yes or no, I was told the number of kennels they had, which was over 250. The kennels can hold more than one dog at a time, so it's feasible that 300 dogs could be there if all the kennels were full. The kennels are in a climate-controlled warehouse-type area with individual chain-link "suites" and the regular areas. The difference is a little more square footage, and a webcam comes with the suite. I'd summarize this place as the big box store of doggy daycares where you'll get everything you need, but not necessarily the best experience for the pet. This review is based on my personal experience. I am not seeking a refund, to be made whole again, or for changes to be made. It is simply informative.

I have been a customer for years at Lucy's and have never had any issues with my dog boarding…read morethere. The last 2 times I have picked him up, he had lost a significant amount of weight. This most recent stay, my dog was completely emaciated after staying there for 10 days. I could see every rib and bone in his back and haunches. I am disgusted. There is no way that the staff could not notice how visibly skinny he had become. I should have been notified if he wasn't eating and they should have taken him to the vet next door. Instead, I received a report card saying that he cleaned his bowl every day. That is impossible. He eats the same amount at home and gets the same (if not more) amount of exercise. He was completely neglected by the staff and the amount of weight he lost staying there is criminal. The first 2 photos are how he looked before Lucy's at 70 lbs, the second 2 are after Lucy's. I will never take my dog there again. Ever.

The hardest part of traveling sometimes is having to leave your fur babies behind. From the moment…read morewe were greeted with a smile, we knew Cali and Ted were in good hands. They had plenty of space to play, had access to a pool, and made friends We got pictures while we were gone to see what a good time they were having. Thank you so much for welcoming and caring for our babies!

This is our 3rd time working with Steph & Zobi, so I felt compelled to leave a review. We are…read morereally cautious who we trust to stay over and take care of our boy, but you can tell Zobi just genuinely loves animals. Tyson (our lab) always gets so excited when he sees Zobi now & gets the zoomies They have extremely good communication, giving us regular updates & even sends us pics so we can see what Tyson is up to throughout the day! I'm really relieved we found someone reliable. We recently forgot it was trash day (we were out of town) & Zobi took out the bins for us without saying anything. They definitely go the extra mile to make sure your baby is taken care of & your home as well!

This is NOT the place it used to be! After a 5 nights stay, my poor dog smells really bad, has been…read morecrying since I picked her up for 2 straight hours, lost a lot of weight, and now has fleas on her. No leftover food or treats were returned to me because then I could have seen how much she had been fed, which couldn't have been much by how much she's lost! I asked to see where she was staying when we dropped her off because I paid for a "deluxe suite," and they refused and referred me to photos on their website. They claimed people walking through there get the dogs barking. So are your employees invisible then? Because they have to walk through there. Those photos on their site could have been from anywhere! I guess they aren't washing bedding between pets either, or my dog wouldn't have fleas because she had none when I dropped her off! She wouldn't have smelled so bad either. She doesn't play with other dogs, or go to dog parks, so there is no chance from getting fleas that way. This place used to be a LOT better than it is now. And the smell when you walk in the door will knock you over. Never smelled that bad when we used them before and that was in the heat of the summer! Also, it was really hot in there this morning when it was only 65 outside so it's not even kept cool for the pets. It's supposed to be climate controlled. So, disappointed in this place! Idk if they are under new management or what because we haven't used them since 2024, but my dog will NEVER stay there again. My daughter's cat also unfortunately stayed there in a "deluxe suite". It's nothing more than a small cage she is kept in like at a shelter. There's NOTHING deluxe about it. I specifically asked them to leave her travel crate with her because my daughter put a shirt in there that smells like her to comfort the cat, when I picked her up they got the travel crate from a storage room and the shirt was still in it. This cat loves her travel crate and when the guy handed her to me in it he said, "she hates the crate". No, she loves it! She lays in it in my daughter's apartment during the day sometimes because it comforts her. Idk what they did but she was acting like she didn't want to be in it at all! She meowed the entire way home. She had been silent on the ride there to drop her off though. The cat smelled bad, too. So, we paid a fortune for them to neglect our animals, and not do what we asked, and refused to let me see where my dog was staying (suspicious), and charged me for a "deluxe suite" (crate) to keep the cat in. Complete sham! Why is it so hard to find a place that will take good care of your pets for you when you have to travel?! Lastly, I got pictures of our dog every day and she looked sad in all of them. But my daughter only got any photos of her cat the last day she stayed there. Pretty sure that was the only time they let her out of that crate! I don't trust these ppl and my babies will NEVER stay there again!

They took my pups in as walk ins while we were in town. The staff were friendly and the facility…read morewas very clean. We have a frenchie and a blue Heeler. They shared a suite so they weren't alone and were very happy! Would definitely stay again next time we come through San Antonio!

I always bring my Vivi here and they treat her like family. When a dog hops on the counter to greet…read morestaff and runs in without hesitation you know you're found the right place!

We ultimately decided not to use this business though we interviewed him. They have an excellent…read morescreen process. Our only concern was they put the dogs out for 90 minutes in the summer heat with no water and no access to water while they're out there. That's why we didn't use this business because it's been about 100 to 101 for a long time now this summer. I don't think it's wise to put a dog outside in the heat even if there is shade for more than 10 minutes without water.

I've been coming to this practice since 2015…read more There are no words that I can articulate or describe how the every Dr's and the entire staff has treated my family, bipedal and four legged. Thank you all, for all that you do. If you're looking for a vet for your beloved family member, this is where you want them. I personally travel an hour away each month for my four legged family. Best, Bear's Family

I've been bringing my dogs here for nearly 10 years, and I truly can't imagine going anywhere else…read more The team is consistently kind and patient, and they always take the time to explain everything without making you feel rushed. Dr. Wilcox, Dr. Harrison, and Dr. Nanez have cared for my fur babies through everything--from routine visits to cancer and end-of-life. You can tell they genuinely care, and it shows in how they treat both the animals and their people. It's hard to find a place you trust this much for so long, but DeZavala Shavano has absolutely earned it. Highly recommend!!!

Well, thought about boarding our dog here. Drove by today to maybe get a quick tour. When we drove…read moreup right in front of the door, man walked out, saw us, locked the door and walked away. I know he saw us and didn't even make an attempt to acknowledg. I guess we weren't important enough and so our baby will be staying elsewhere.

I cannot recommend Tail Waggerz enough!! They love your pet as much as you do and my senior dog…read moreloves his time there (more than he loves being at home). They are great about giving him the meds he needs and truly love him like he's their own.

Thousand Oaks location could use some assistance. Dropped my pup off for an 8 AM appointment, and I…read morecalled at 12:30 to see what's going on. Associate explained he didn't like the blow dryer. News to me because he's had baths at multiple Lucy's locations many times and regularly. They explained they were letting him air dry. Air dry a GSD? Now he smells like wet dog. When I picked him up at 12:50 no bandanna or cologne. Not the first time they missed that. Makes you wonder if all the services were performed when you pay $150. Manager attempted to interject but kept interrupting me. At that point, I was checked out. He stated he would inquire and call. No attempt to fix it right then. It's been two and a half hours and still no call. I'll drive a bit further to the 1604 location or look for another dog bather.

I LOVE, LOVE, LOVE this place. The grounds are beautiful, the staff is super friendly, they are…read moresuper organized with pick-up and drop off and very reasonably priced. They offer full days and half days too. They have little pools for the dogs to walk in, trees everywhere and lots of shade for the Summer months. They have live cameras (accessible through the web site) in all areas to watch your kids throughout the day. They ensure all vaccinations are current so your dog will be safe and complete temperament tests before your dog interacts with the pack. My boy was recently adopted from the Animal Defense League and he was so scared. I am sure he never experienced Doggy daycare before. They were patient with him and loved on him as if he was their own. When he got really nervous they separated him and gave him some space. He is now a regular several times a week. They have great financial packages, offer tons of services and soon they will opening the area to wash your own doggies. They also offer free day care if you have a primary dog and foster another and they are dropped off together. How amazing is that!!!!!! Ten stars goes to Lucy's.

My Shih Tzu puppy was one year old and displaying some negative behaviors, like barking at every…read moresound, reluctance to potty outside, and a defiant attitude toward intervention. Don't get me wrong, he's a sweet and lovable little sweet heart, but with the potential to decimate your kingdom. Jeremiah rode in on his white horse and saved us all! Our little guy spent 4 weeks with Jeremiah and changed our lives. Thank you, Jeremiah! You are our Hero!

From the owner: Here at The Traveling Hounds we focus on the root problem of behaviors, whether that is confidence,…read moreFear, anxiety, aggression, or something else. Offering Private and group lessons as well as a day school and board and train program. Book a consultation or schedule today. Call (210) 778-5556

Brought our cat for his annual wellness visit and a dental cleaning. The drop off was at 8:30am but…read moreshortly after we found out that they were going to take another cat in first for its dental cleaning because it was more extensive. They told us the Vet dentist who comes into the office to do procedures determined that. We felt bad because our cat had been fasting for 12 hours and was in a stressful environment. McKenna, the Vet tech assured us she'd take care of him and was very compassionate, caring both before the appointment and after. A few hours later, the Vet dentist informed my husband that some levels were elevated after they did a blood test and an NT-Pro BMP Heart Disease Screening which we opted for. We held off on the dental cleaning until we do further tests since they would administer Anesthesia which can be risky as we know for humans as well. We were thankful to have taken these precautionary steps and that the staff informed us every step of the way. Our cat is scheduled for another screening in a couple of weeks. We picked up our cat and McKenna told us that he'd just been given his vaccinations so his butt cheeks may be sore and he may swipe at us but he didn't. Also, friendly Lemon, McKenna's Golden Retriever was behind the desk area wagging her tail, with a welcoming dog smile that was so cute! She showed us her stuffed toy! We've been long time clients and put our trust in the doctors even though we have to drive about 20 minutes away with an upset cat meowing all the way.

The entire Smith & Shedd family have been kind and loving to my two pets for over 9 years. They've…read morealways been professional and knowledgeable when my pets have had any type of medical issues.

Sebastian loves it here! They do a great job! The owner is always making sure we are happy!read more

My family and I have been coming to this place for a few years now and they are hands down amazing!…read moreThey care for and know our puppers as soon as they come in the door. My doxie goes in for a nail trim & buff, my moms dog goes in for a full grooming appointment. Every time they do amazing and are quick and efficient. We recommend this place to friends all the time.