When we were moving cross country, from New Jersey to Arizona, I spent days and hours researching the best, and most importantly, the safest way to transport my dog, Rocky, a 6 year old Puggle. It was the middle of the hot summer and the commercial airlines I spoke with couldn't "guarantee" that my dog would make it safe. Rocky would be flying cargo, and they all told me that while the airplane was on the ground, cargo wouldn't have air conditioning. If the airplane was delayed on the ground for any length of time, especially in 100 degree + in Arizona, it wasn't safe. Then, I found Pet Airways. The agents I spoke with on the phone (yes, I called several times being a very anxious pet parent) were ALL so nice and informative and CARING! Safety was their #1 concern. The decision was very easy. While they had my dog for almost 24 hours (the plane made several stops along the way for pick ups, drops offs and potty breaks) they called me to give me reassurance that Rocky was doing great and where they were. He stopped in four different states. When I met Rocky in Arizona, he had a waggy tail and was so happy to see me! It was the best moment ever. I thank Pet Airways for the first class treatment, Rocky flew on a private jet just for pets, and arrived perfectly happy and safe! I would recommend this airline to anyone and everyone! read more