I had to go on a last minute business trip to Saginaw for the weekend and chose this hotel based on…read morethe reviews. Thankfully, this hotel managed to hold up to the reviews unlike the rest of the places I stopped at during it. The staff were quick and friendly, my room was modern and clean and the whole experience was better than I hoped for after my last stay at a different chain.

We stayed here while in town for a funeral. It was a nice place for downtime when emotions were…read morealready high. Conveniently located near restaurants, gas stations, and the main drive through this part of Saginaw. The room itself had a split bathroom with toilet in one room and shower in another. Really nice layout! Only gave it 4 stars because the room had a smell when you first walk in and the wallpaper seams were peeling.

If I could give this hotel zero stars, I would. I'm a Hilton Diamond member, and I stay in hotels…read moreconstantly for work. I choose Hilton properties for a reason -- consistency, reliability, and good service. This hotel delivered none of that. On November 8, the hotel's entire hot water system failed. Annoying, but things happen. The night front desk agent told me there was no information and no timeframe on when it would be repaired. Fine -- I said I'd check again in the morning before switching hotels. The next afternoon on November 9, I called the front desk again. The woman who answered told me the problem still wasn't fixed and "probably wouldn't be all weekend." When I mentioned what the night clerk had told me, she said "That's not true -- he should have told you it will be out all weekend" Then I said, reasonably, that I would likely need to check out since they still had no hot water -- a basic expectation for any hotel, let alone a Hilton. Her immediate response? "Well, you're not getting a refund." Mind you -- I hadn't even asked for one. When I asked if this is really how they treat Diamond members, she said it didn't matter. Let me be clear: the lack of hot water was bad enough, but the attitude, dismissiveness, and complete lack of professionalism from the front desk was far worse. No apology, no empathy, no attempt to make things right -- just a defensive and rude employee doubling down on bad service. I had planned to stay here 16 days a month for the next 4+ months for business. Now? Absolutely not. I've already canceled future stays and will be taking my business -- and my loyalty to the Home2 suites there in Saginaw Hilton should be embarrassed by how this property represents their brand. If this is how they treat their most loyal guests, I can't imagine how they treat everyone else. Avoid this place. Hilton has plenty of better options.

They gave me dried cranberries upon check-in, which was more than this modest soul could ask for…read more The bed was springy enough to jump on, though I wish I had taken my shoes off first. The microwave was powerful enough to melt and fit the bite guard that I wear at night for stress. Let me tell you, the sales lifestyle has not been easy on me. I couldn't choose which twin bed to sleep in, so I set an alarm halfway through the night, and switched beds then. It was hard to say which I enjoyed more; I had a nightmare in both. I rate the Saginaw, Michigan Hampton Inn & Suites five stars.

Great stay. Loved the larger fridge/freezers in room and the layout with all the wall storage…read more Everything was in good condition. Our 12yo said sofa sleeper was better (more comfortable) than other places, and had no complaints. Breakfast was better quality with some nicer offerings and variety (egg bites and chicken fillets) that I didn't expect. Very clean and newer throughout. We didn't try the pool. At check in, you are asked to sign an acknowledgment of quiet hours (start at 10pm) and hotel has right to remove you w no refund if you are running around, door slamming, shouting, etc. I think this "no tolerance" policy set a clear expectation and everyone got more of the rest they needed because of it, even while a large number of middle school kids were staying there for a sports event. We were impressed and would definitely stay again.

The hotel is nice. The AM breakfast tasty. What does need more help is their house keeping. I stay…read morethere 8 nights at a time. Sunday thru the next Monday. I've done it twice now in a month. I've had house keeping only two times with each 8 day stay. That's really not a lot and I'd expect more from the hotel.

There were bugs in our room! We stayed here for convenience…read moreto be closer to where our family was also staying. I was not expecting an extravagant place but at least a clean room. Our first room had dead bugs and big ants crawling around the AC unit and the corner of the room. There were stains on the bed duvet and mattress and also on the walls. We asked to switch rooms but was told they were completely booked. The next morning, I saw people checking out so I asked again if it would be possible to switch rooms and they were able to switch us. The new room also had dead bugs by the AC unit which I showed the front desk. They asked the house keeper to vacuum it up (which she gave me dirty looks for the rest of the trip). This room was slightly better (cleaner) than the last one. I stayed 2 more nights and proceeded to kill more big ants and pill bugs inside the room. Please note: We did not have food or drinks in the room or eat anything in the room. I even made my family eat their snacks in the lobby. I'm done with this place. Never again. Other mentions: they have a pool and serve complimentary breakfast.

The crew this morning at the front desk were awesome. We stayed last night I needed to do some…read morelaundry this morning. The washer didn't quite spin the clothes enough. So the dryer we ran twice full cycles and the clothes were still very wet. I let the front desk know that the machines weren't working very well, and they immediately insisted and taking our clothes and putting it in their large dryer behind the front desk. That was a lifesaver for us since we are traveling by vehicle all the way back to Boise, Idaho. We could've easily went to a laundromat to put our wet clothes in, but your team went above and beyond for us and we thank them for that. The room was great. The hotel staff was amazing. The breakfast was on point. You just need new washer and dryers if you're going to present that as an amenity. Thank you!

Terrible! Staff not good, will not work with you if you have unfortunate circumstances, bad area,…read morewould not recommend.

We utilize the banquet hall for my dad's surprise birthday party and we enjoyed the eveningread more

Grown folks only laidback and relax enjoy good company as well good drinks music old schoolread more

I listen to a podcast and the Scottish Inn is a frequent topic of the show. I was on the way to…read morethe UP from Ohio, was heading through Saginaw, and decided to give the Scottish Inn a try. Furthermore, I love good old school bars (dark, lots of locals, and history). The Scottish Inn is a place where a person could hang around for a very long time. The light is dim, the walls are covered in Scottish Tartan, the drinks are strong, and the prices are low. I tried to order a PBR draft, but none of the draft taps were working at that point, so I decided on a Labatt's bottle. I was a bit peckish, so I ordered an Olive Burger and onion rings. The burger was delicious, perfectly cooked, and loaded with chopped olives and Swiss cheese. This would be a place that I would come back to, when the draft taps were working, and I had more time to sit back and relax.

This place is old school at it finest. It's dark, and small…read moreinside and the vibe is very welcoming. Lots of regulars on this Friday afternoon buying each other drinks, and that is always a good sign of a great place to be! The food is really good and prices are very reasonable! I had a half reuben and onion rings, the portions are very nice. I really liked the decor, the tartan plaid wall covering, the custom coasters and glassware was a nice touch. If you are ever in the old town area of Saginaw do yourself a favor and give the Scottish Inn a try, I promise you won't regret it!

RHEANNA may have spelled wrong, was excellent. She was at front desk and checked us in. Equipment…read morewas not working correctly printing she was patient and apologized. Big fail on the people in charge there. Setting up your workers with ill equipment. Meanwhile line was backed up. No one to help her. Coffee was out, no popcorn. Room was ok, shower looks dirty. Most expensive hotel in 5 days and most disappointing. Not even a free breakfast for everyone. Not a place I would recommend. Keep up the work RHEANNA, push forward maybe you go for higher position and get the place in order.

When arriving at the hotel at 2am room smelled like animal urine. After waking the next morning, I…read morestepped on several hard pieces of either cat or dog crap! Went to speak with the front lobby girls who left notes for the manager and housekeeping; however nothing got fixed, nor any return calls. The cup full of animal crap was also left at the front desk for them. Several charges hit the bank account they could not answer for. I have been waiting for a return call from the manager the entire day and I just had to call again and leave another message. Terrible management! The young ladies at the desk were friendly but unable to do anything for us. Would NOT recommend staying here.

They need some help. The desk staff means well and goes out of their way to assist in anyway they…read morecan. The rooms are dirty and smelly. More than once I've gotten to the room to find it smelling musty or like cigarettes. The last time I stayed the shower was out of body wash and the inside of the curtain was splattered with dark liquid. I've had odd issues over the past year I've stayed there weekly for work-thermostat batteries were dead so the room was getting hotter and hotter in the middle of Summer, the shampoo or shower gel was empty and hadn't been replaced, one time I walked in and the door was propped open, all the windows were open, lights were on, and TV was on and I was told that the cleaning crew forgot to put all that back to normal when they were done cleaning. This place looks like a low budget motel, not a Marriott establishment.

Treating there status guests with a room when they have a reservation. Pretty simple. Sold my room!read more