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    Perry PT Solutions

    5.0 (2 reviews)
    Open 8:30 am - 5:00 pm

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    Ask the Community - Perry PT Solutions

    Seaway Physiotherapy Centre

    Seaway Physiotherapy Centre

    3.5(2 reviews)
    26.4 mi

    --- ALERT --- I had…read morea stiff neck for 4 days so I booked an appointment over the phone asking for treatment there, told them it was for a stiff neck and likely needed a massage. I showed up and inquired at the reception how the process worked. The nice girl at the front said I pay; $85 for a one-time assessment and then $60 for the treatment, I asked about what a $60 treatment gets me, in terms of time, and she said once I paid there was no time limit for the treatment, whatever time it takes. So after speaking with her I agreed to proceed and shortly after I started the assessment. After 35 minutes of mostly paperwork and a questionnaire and only seconds after my assessment had completed I was told they had no time to give any treatment and in fact I would have to wait a month for the treatment the assessment result said I needed; which in her words was "all you need is a couple of massages". In shock by what she revealed and in a lot of discomfort; I went back to the reception and explained that I only agreed to proceed with the terms discussed under the condition that I get treatment today. Frustrated I asked her..I didn't need to spend $85 to be offered to book a massage a month later did I? She offered no explanation or recourse and only asked for my money. I believe it's downright medically unethical if not fraudulent to subject someone in pain seeking treatment an option like this only after you have their assessment money. I would have never agreed to have an assessment if they had told me first that they had no time today[or this month] to give me the treatment I needed. I feel I was totally scammed by this business and left in more pain than what i had when I got there. After a follow up call to to the business once back home to further explain how unreasonable it was to take my money and offer no treatment in a reasonable time frame they had no remorse and no intention to try and rectify the incident. I plan to contact The Canadian Physiotherapy Association (CPA) and seek guidance for next steps. UPDATE 2/8/2018: After I posted this review I was contacted by management and I am satisfied with their actions. They offered the appropriate response for a failure such as this. I am updating them to a 3/5 star rating because of that.

    Started coming here about a month or two ago and employees are very friendly and professional…read more Feels more like a visit then just going to the doctor . I went from being in pain with little mobility to almost no pain and much better mobility in a short space of time , I would recommend them to anyone suffering from joint and or muscle pain .

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    Perry PT Solutions - physicaltherapy - Updated May 2026

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