1. My wife had a procedure on July, 16th of 2024. She complained immediately that the nitrous…read moreoxide was not flowing. She was more or less ignored, but kept telling the assistant. The dentist came in immediately and painfully injected her, as planned, with a second anesthetic, and started his procedure. The assistant then agreed that the nitrous oxide was off. On July 17th (the next day), after discussion with the office manager, since they would not let me talk to the denist, she agreed not charge me for the gas. I asked for a bill, which was sent to me. That bill showed a $495 credit. 2. Regarding that credit, my wife was told on the day of the procedure that we would receive a check for the difference. Although I expected a charge card credit, we did not receive a check or a charge card credit. I called on August 20th, 2024 to inquire about the refund. I was told it would be sent "within 30 days from today". Since this was now som 35 days after the procedure and a complete billing cycle, I want everyone to know that they will not issue ANY refund until you call them. 3. Nothing was a pleasant experience, whereas our regular dentist has a pleasant comforting demeanor through his entire office. Poor "bedside" and poor atmosphere.

My son had oral surgery done yesterday here. It was a complete disaster. First he woke up during…read morethe procedure, probably due to the fact they took no information about him prior to putting him under!!! They didn't weigh him ask him any questions. Then they had nothing to give him for the excruciating pain he was in. On top of all that, he was explained on how to replace gauze in mouth on way to car in parking lot. Would not recommend this place to anyone.

Dr, Cannon and his staff deserve the best rating possible. Everyone was kind, professional and…read moreshowed a genuine interest in my condition. I was referred by another dentist for a tooth extraction. Everything was explained in a detailed and courteous manner. I was very nervous, but the staff and Dr. Cannon were very understanding. I would recommend him to anyone!

I want to say I would never leave a review this long, or bad If I truly didn't have a bad…read moreexperience.. Leaving this review solely based on receptionists. I have had my implant done here and had a great experience! I brought my boyfriend here to get his implant done as well. Before we were going to start this process, We signed up and got him insurance, I'm no expert on insurance, but I know how to read and I read that extractions were covered immediately not 100% but 80% of it would be covered. During our consultation with the office they told me his insurance would not cover the extraction or anything needed at this time. I felt a little dumb but played it off like I'm not insurance expert. I knew it wouldn't cover anything else but kept reading extractions were covered. We have him scheduled for the bone graft this upcoming Friday, well last Wednesday he started having terrible pain, by Friday he was going to rip this tooth out of his head and this office was closed those three days for the holidays. So I had to get him in to get the tooth pulled somewhere else that Friday, lo and behold the lady At this dental office came back saying Oh, your insurance does cover the extractions up to 80% so all you owe is $60 today.. I thought to myself wow so Dr. Cannon's office must've not even checked.. Fast forward to today I call to explain what happened and when do we need to come back in for a bone graft?.. She rudely tells me on the phone oh, we're not going to just cut him back open and do a bone graft. He'll have to do that when he gets the implant... I have no idea what that means and I just sit in silence on the phone because I'm thinking to myself is that not the next step for the implant because that's what you were going to do on Friday is pull the tooth and put a bone graft in and that bone graft has to heal for a certain amount of time.. I expressed to the girl on the phone that I don't know what that next step means and she seemed to not even care to talk to me about it or explain anything to me, because she absolutely did not. And at this point, the receptionist, both of them alone have put such a bad taste in my mouth. I've decided to not use this office at all.. So moving forward, double check your insurance because they're just gonna try to charge whatever they want, without checking your insurance. And they do not have good customer service.. At all. I'm about to spend THOUSANDS OF DOLLARS here and you're going to act like I'm a problem questioning what is being done? i dreaded everytime I had to call because of how they made me feel. One is more nice than the other but still both not willing to actually help your problems on the phone. Dr. Cannon and the girls in the back are great, But the receptionist just lost Having us as patients here. And when they read this, they probably won't even care just like how they made me feel on the phone. Hope this helps someone who isn't financially well off and made to feel dumb by this office. You're not the only one!

Staff and Dr Miller were great. My daughter suffers from tourettes and severe anxiety and they made…read moreher feel about as relaxed and she possibly could. Recovery was smooth. 100% recommend

Originally I was meant to have my four wisdom teeth removed in my hometown, but as COVID struck and…read moreI was planning a move to Chattanooga, I pushed back my surgery and made an appointment with COFS. The consultation went fine, although I felt Dr. Spann seemed a bit cocky and barely looked in my mouth. The nurse staff had a weird sorority vibe around him, but everyone was very nice and I moved ahead with the surgery. Before I was taken into the operating room I discussed my medication allergies with the nurse (I only have two, one being amoxicillin, which makes me break out in horrible hives). They explained the procedure to me and asked if I had any concerns. I said not really, only that I have a birth control implant in my left arm, and therefore would prefer to have the anesthesia IV in my right arm. She said that was perfect and we made our way to the surgery room. We had yet another conversation about my implant during the walk down the hall, and I demonstrated how you can feel in through my skin. I laid down for surgery and a mask was put over my face, the laughing gas caused me to drift away and I heard them talking about putting the IV in. I felt the nurse touching my left arm and was jerked awake as she tied the rubber tourniquet directly over my implant in my left arm!! It felt as though it was pushed through my skin. I was able to say "not the left one," then heard her say "oh right, oops!" and I was pulled under. My boyfriend drove me home and went back out to get my antibiotics and pain pills. When he returned, the antibiotic they had prescribed me was amoxicillin! I told him I was very allergic and I went back to sleep. It took him about three hours to get everything sorted out with the pharmacy and nurses at COFS (who simply said "oops" again about the mistake). Because of this careless mix up I wasn't able to take my full rounds of antibiotics my first recovery day. Following the surgery in October, my arm felt consistently sore and uncomfortable. My period had began a few days before the surgery and didn't stop until the beginning of February. I was finally able to get an appointment with my gynecologist, suspecting that the nurse had in fact damaged the Nexaplon implant. It was removed yesterday, bent and creased. My gynecologist said that's not something that happens, and was surely a result of this nurse ignoring me. I understand mistakes happen, but I felt I wasn't listened to at all by these medical "professionals," and that they were only going through the motions of the job. Also, six whole weeks after the surgery, my chin and lips were still numb. I understand nerve damage can happen in this procedure, and my nerves did slowly repair and feeling has returned, but it made me wonder what other mistakes occurred while I was unconscious...

Run .. terrible.. you will regret your decision to do business with these people .. they are all…read moreabout the insurance and could care less about service..

I see a lot of bad reviews and I don't know why but I've never had a bad experience. I'm never in…read morethe waiting room longer than 10 minutes. They are in network with my insurance so mostly everything is covered. Twice they have tried to make me pay like a copay in the system because of how something was fixed in the system but both times my issue was resolved with no problem. I live in Atlanta now but I still choose to come here sometimes when I'm in town. I just call and see if they have availability and they get me through the door. They are very informative and helpful. I also went through them to get my wisdom teeth removed before my braces got too far along. The process was smooth and my insurance didn't cover it all so they helped me do a payment plan. Also they are helping me transfer to the office in Atlanta near me with no problem. Lastly the staff is very nice and answer any questions you have.

First impressions mean a lot to me. Dr. Marabel (sp?) is such a wonderful doctor. The office staff…read moreare friendly and professional.

This dental office gave us a written estimate of our out of pocket charges based on the insurance…read morepaying nothing. We were told if the insurance paid anything that we would be reimbursed. In addition we were told that the procedure would be billed first to our dental insurance, then Medicare and lastly our supplemental medical plan since it was a medical procedure. We paid almost $1900.00 then when the dental insurance paid $236.75 they advised us that Medicare was not billable and they could have charged us more so we would not be receiving a refund. If then they would have billed our supplemental, had they paid anything, they would have kept that too. They would have known that at the time of the original estimate. Huge run around. Dental care was excellent, but billing process is a hoax.

Terrible communication. Will schedule you for work but only have time to do half without telling…read moreyou until you arrive for your appointment . If you ask why then you get "there are things out of our hands and things out of your hands. deal with it." SUPER RUDE if you ask why you weren't told! Schedule at your own risk!

I had an absolutely outstanding experience with Shallowford Family Dental Group…read more Last week during a routine cleaning, I had mentioned ahead of time that I was experiencing some pain. Because of that, Dr. Ankar actually came in on his day off specifically to evaluate what was going on. During that visit, he identified issues developing around two fillings I already had and made sure I was scheduled quickly to get everything taken care of. Today's visit was just as seamless. They are incredibly respectful of your time. The wait is minimal, they run on schedule, and you're not left sitting around wondering what's going on. That level of consideration alone sets them apart. From the moment you walk in, the tone is set perfectly. Tracie at the front desk is consistently warm, welcoming, and genuinely kind. On the way out, she made sure everything was handled smoothly, and it's honestly refreshing to experience that level of customer service when so many places have let that standard slip. Megan was absolutely phenomenal. She has such a calming presence and takes the time to explain everything in a way that actually makes sense. You can tell she truly cares about the patient experience, not just going through the motions. Her attention to detail, her professionalism, and the way she makes you feel completely at ease genuinely elevate the entire visit. She's a huge part of why the experience feels so comfortable and positive. Dr. Ankar, as always, was exceptional. He's steady, reassuring, and clearly very skilled. Everything was handled efficiently, and I felt completely confident in his care from start to finish. What means the most to me is this: I've been a patient here since 2017, and before that, I went nearly 19 years without seeing a dentist. I was absolutely terrified my entire life of going. Walking into that first appointment at 42 years old, I carried a lot of fear and embarrassment with me. From that very first visit, Dr. Ankar and his team completely changed that for me. Not once have I ever been made to feel ashamed. Instead, they made me feel comfortable, respected, and genuinely cared for. I'm 51, and that fear I carried for decades? Gone. Because of them, I don't dread going to the dentist anymore... I actually look forward to it!