I took both my flute and piccolo into them for service. My flute played beautifully at first then…read moreit started to sound off. I couldn't figure out why especially since it just had been serviced. I started taking flute lessons then I found out the issue. The long screw which keeps the keys in place had almost come out all the way. Thankfully my flute teacher discovered the issue otherwise the screw would have come out on me. They didn't bother to tighten it all the way when it was put back together. I put my piccolo in for service the Monday before Thanksgiving. I hadn't heard from them so I gave them a call. The guy over the phone couldn't find it. I wasn't happy. I told them that they owed me a piccolo. I had to describe the piccolo to them, what the case looked like inside and out. They did find it with the band instruments going to Las Cruces USD. The tag that they had in their possession had my address being in Alamogordo not Cruces. I told the guy over the phone that I live in Alamogordo. Then he asked me if I wanted them to ship to Alamogordo school district. I told him that I wasn't in school and it's a privately owned instrument. I was happy they found but it had no business being with school instruments. It had a tag on it. I asked the young man who checked me out. How did my piccolo end up in Las Cruces band instruments when their receipt had an Alamogordo address. He couldn't answer me. I don't know what would have happened if it did go to LCUSD. Stay away from them. Don't get your instruments fixed here. They were very unprofessional. If I could give them a negative star I would.

They took care of my instrument always had clean/sterile pens on standby clean and friendly…read moreestablishment. Would definitely go back for my instrument needs

Carl was recommended to us by a long time trusted friend, and he was amazing. I had no idea I was…read moregoing to get more than a loooong needed piano tuning. It had been over 5 years. Our 1956 Baldwin baby grand piano was dusty and full of muck. He first explained the history of the piano and confirmed the year. He took it apart and cleaned it until it was like new, and every step of the way he was complimenting the instrument in a really genuine way. I learned so much about our piano. He also sent a ton of pictures he took of every step. We'll keep hiring him for future maintenance until he retires!

We feel fortunate to have come across the website of Carl Barone when looking for someone who knew…read moreabout pianos and could help us with ours. Not only did we discover Carl has extensive technical knowledge as well as experience, but a passion for what he does and a deserved confidence in what he can do for a piano in need. We are very happy with his work and will continue to stay tuned with Carl Barone.

Very good service. Mr Sorenson came out and went beyond a mere piano tuning ,he tightened loose…read morepedals and replaced missing knobs nd instructed me in how to keep my piano in good condition, Thank you Mr Sorensen

I just got my first upright acoustic piano, it was gifted to me by a friend. The piano was out of…read moretune, now when I say out of tune I'm talking like waaaaay out of tune. It had a twang going on and the keys didn't work. Anywho I reached out to Sorensen piano and Curt immediately responded to my email. He was very clear on what his availability was. He told me up front of what the cost would be if there was anything else needed other than a tune up. I like that I knew what to expect. He was very knowledgeable and when he got to my house he was very friendly. I enjoyed the conversation. I wish I could give Sorensen Piano TEN STARS!!! I am definitely going to use them next time my piano needs some TLC.