Worst service I've ever experienced. I got a call from YAMAHA regarding of my tires that i ordered. I live an hour away from Wasilla so I asked, "is Saturday a good time to bring my bike over to change the tires?". They tell me "of course, bring it over". Cool, that means they have space to work on the bike. Saturday arrives, I rent a trailer to tow my bike and made my way to Wasilla. I went to service to drop off the bike, and the manager tells me "we don't have an appointment for you today". "I was told to bring it over today, so I did. How there's no appointment for me?" Anyways, the manager from service helped me out since I already did the trip, affecting the people already in line to get their bike serviced. I head over to the part department to talk to the guy who told me to bring it over. He says "yeah, i told you to bring it over but it's not on us that service is backed up for 4 weeks, WE DONT WORK WITH SERVICE" (it's the same fucking dealership, they're both YAMAHA, how will you say you don't work along with service, ridiculous). Why instead of saying to bring it, you could have said "talk to the manager from service to make sure he has space". It's not that fucking hard, you don't need a college degree to do so, just some common sense. In other words, as a client is my fault and my responsibility of not making an appointment before hand. "FUCK THE CLIENTS" that should be the new part's department motto. Shoutout to the service manager to be mindful about the situation and helped me out. read more

Very unhappy with my local Yamaha dealer, Performance Yamaha of Alaska. It took them two months to do a standard service, brake jobs, and oil changes on my two machines. It was 5 weeks from when I dropped them off to get a call just to verify parts. Another 4 weeks to get the parts in and repairs. And to add the Icing! I got machines back with no oil in them. Found out when the boys got stranded 4 miles from home. I know where I will purchase my new boat motor, new snowmachine, and another four wheeler! Not at Performance Yamaha in Wasilla! #terribleservice #notgettingmybusiness #HelloAnchorageYamaha read more

Performance Yamaha of Wasilla has no time management or commitment to their customers. They will tell you something will be done no later than one time and continue to break their promises. Trying to call them for an update is a waste of time as they won't answer the phone. When you first start dealing with them they are great but as soon as they get your money you never get any customer service again. I would not take my machine back there unless you want it back after hunting season is over. They have lost my business for good and I will be sure to tell everyone I know not to go back there! read more

Excellent, knowledgeable, friendly and professional staff at Performance Yamaha. The Owner/Manager is a veteran -- a straight shooter, and no bull! Appreciate the respect and knowledgeable staff every time we visit. Purchased a generator here, and couldn't be happier. Highly Recommended! read more