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    Performance Truck

    1.0 (2 reviews)
    Closed 7:00 am - 8:00 pm

    Services - Performance Truck

    Commercial truck dealers

    Commercial truck repair

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    Cummins Sales and Service

    Cummins Sales and Service

    (10 reviews)

    Trinity/Houston Gardens

    Terrible customer service. Be prepared to wait over 30 minutes if there's a person ahead of you.read more

    I was able to drop off my motorhome on a short notice at Cummins Service Center on loop 610…read more I had a bad oil leak and I knew that but needed an estimate for my extended warranty company. A technician called me back the next day to tell me the extent of leakage in multiple places underneath the vehicle and from the top of the engine and that the warranty company would cover most of it. He precisely told me the job would take 18.2 hours of which 3 hours are diagnostic only. He told me the warranty company would only pay for 13.7 hours based on their books so I needed to pay for the difference of 4.5 hrs at the rate of $171 an hour. I told him to go ahead because I needed my RV back which I live in full time. He gave me 3 days estimate for work to be done. On the 3rd day he called me to ask permission to tear into the floor of the bedroom to get to the top of the engine and informed me that damage could happen that they wouldn't be responsible for. I asked the nature of leak from the top and he said minimal comparing to the bottom so I told him not to perform those items. Later that day another person called me from the shop to inform me that the work is done and I could pickup my RV and he gave me the total I would have to pay of around $2,000. I told him it doesn't make sense and to verify and so I had to wait until next day. He called back next morning to tell me that total I'd pay is about $1300 and I told him I'd come pickup the vehicle. When arrived at the location I had to wait an hour before someone could talk to me. When the customer service person came, he gave me the details of charges but there were no details of how many hours the job took, just one total for labor plus detailed list for parts, additional fees and taxes minus discounts they gave me. I asked if I can get detailed list of hours charged and the guy wouldn't do that but when I divided the labor total by their rate of $171 an hour I came up with 18.57 hours. I began to argue with customer service because he was being shady about what hours were charged then called the person I have been talking to and then said ok will take off another $300. I refused and wanted exact hours charged but again he wouldn't provide it. I had previously wrote down the estimate on first day and calculated the difference to be $613. Customer service agreed and I paid the difference of $742.52 but only because I have cancer and have already been there almost 2 hours and started to feel exhausted. So eventually they charged me and the warranty company 15.2 hours for all work done, over 4 hours of that I paid out of pocket. I am still positive that I was over charged and it was evident from the start they intended to steal the hard earned retirement money of a disabled veteran. I am still looking to find out how many hours exactly it would have taken to get the job done and I will pursue it legally. Do not take your vehicles to this location and be sure what's being done anywhere you go.

    Sam's Auto - Big Boss
Right Price, Express Service

    Sam's Auto

    (16 reviews)

    Trinity/Houston Gardens, East Little York/Homestead

    Save yourself the frustration and avoid this place! I brought my car here to get the A/ C repaired…read morebased off the good reviews. They had my car for two days and still couldn't tell me where the leak was coming from, with my A/C. The communication throughout the experience was terrible, and I felt like I was getting the runaround every time I talked to someone over the phone. I went to the shop to speak with someone directly about an hour before closing time on the second day and they had already closed for the day. They still charged me for the diagnostic with no results, stating that the mechanic would need more time to find the leak. At that point even if they found the leak there was no way I was going to trust them to repair it. Ultimately, I wouldn't recommend them because they have poor communication and time management skills

    I wanted to give a great review and thank you to Sam's Auto for repairing my truck. I was having…read moreproblems with my truck and I explained to Earnest what was going on and he listened and looked at my truck and told me what he thought was wrong. I let him repair my vehicle and he fixed the problem and now my truck performs so much better. Earnest is friendly and very knowledgeable about vehicles. He will now become my auto specialist. Also, customer service interaction were very friendly and professional. I definitely recommend Sam's Auto for your vehicle's repairs. Thanks again, Gail B.

    Performance Truck - trailerdealers - Updated May 2026

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