I just had my first appointment here and scheduling was very easy and I got a slot within the next…read moreweek. Check in was simple and the staff are friendly and knowledgeable. They had my new supply of contacts ordered and could be picked up from their office within a few days.

Posted business are not accurate - I recently ordered contacts for my daughter and called at 4:30pm…read more(after I got off work) to try and order them and got a "sorry we are closed" message. I called the next morning during a free moment and asked if they had closed early and was told by a clinic employee that the phone system automatically goes to "we're closed please call back tomorrow" messaging service every day at 4:30 and since there is no direct line to the office, they are essentially closed for the day at 4:30pm. This is very inconvenient and misleading for people that work until 5pm and are unable to call in what are during this clinic's actual business hours.

I will say the employee who did my initial eye screening, and the doctor were both fantastic. It…read morewent downhill quickly when I worked with Steve to order my lenses. I told him I wanted progressive lenses, and he said okay that will be $381. I have insurance and the most progressive lenses can cost are $175 and there is even a free version of progressive lenses. He said they did not offer the free version or the standard version I had to have the premium version. I asked how much for just the progressive lenses, and he said $247. I left. Called my insurance and asked what was going on. They had to call Steve at Family Focus and talk to him and they told him you are under contract to offer all 3 levels of progressive lenses. Turns out he was offering me some bundle of products, none of which he discussed with me, just claimed I needed these products, didn't tell me what any of them were or show me pricing options. I have my eye prescription and will go somewhere to order lenses.

Outstanding, efficient and on-time service! Dr. Rich is extremely knowledgeable and offers…read moresolutions to all my eye issues! Highly recommend! Looking forward to working with them for all my future eye care needs!

This place has never been the same after Dr. Jalali left. And with my high prescription, I have not…read morebeen able to find an eye doctor to meet my current needs. Believe me, I have tried. I have been wearing contacts since I was 10 years old. I know more about my eyes than most. The current eye doctor is wonderful. The staff is kind. But the office is poorly run. I have received multiple emails for appointments I didn't make. I have been waiting on trial contacts for over two weeks. I went to pick them a week and half ago ago when I received an email they were in. No one in the office knew anything about it. So, they said they would get them ordered. Well, I still don't have them and now will run out of my very high prescription contacts before my new ones will come in. I have called to speak to someone, but they never answer the phone. Glasses do not work for me. I will be unable to work or drive without my contacts.

*** TO ANYONE WHO PREVIOUSLY WENT HERE WHEN THE OLD DOCTOR WAS HERE***…read more The new doctor they have is amazingly sweet and kind, the office is ran incredibly well with knowledgeable staff and clean environment. They listen to any questions or concerns that you may have and really take the time to make sure you're comfortable. Sometimes changes are good and this is that case! I would even say it's ran better! It's nice to know your doctor is human and you can make a connection! Don't hesitate to give this place a go ! Highly recommend!!!!

Andrew Stone does a good job of meeting your needs. The receptionist is very rude. Does not want to…read moreassist you with any questions you may have regarding charges with rude and snide comments. Then she tells, whatever, to Josh, who was always helpful in the past, and the practice then refuses to complete the services that have been paid for. So I have paid over $200 for an exam (from limited SS income) now I have no prescription, contacts or glasses! Because someone didn't feel like doing her job that day, then tells a completely different version to managers?? Whatever happened to customer service?? These people are making the practice and Dr Stone look very unprofessional.

Dr. Stone is very knowledgeable and professional and took a lot of extra steps to make sure that my…read moreprescription was dialed in appropriately. I have a varying astigmatism and a prism and he was double checking every setting to make sure that I was able to see as clearly as possible for distance and for up close. Paula and Josh were exceptionally helpful with my trial pair of really cool eyeglasses and picking out a frame. I am particularly excited to see my new glasses when they come in from ordering.

I have diabetic retinopathy and dealing with vision issues is my norm. Dr. Jones did an…read moreoutstanding job; my exam took longer than I'm sure was planned, but he was thorough, and made some discoveries that led to glasses that helped me see better! I am impressed and will be returning as my vision requires. Getting newer glasses was hampered by Covid, so I'm looking forward to being able to shop for replacement glasses soon. Martha A.

Fairview Eyecare's eye exams are priced fairly, but skip their contact service. The last time I got…read morecontacts through them, I was told they were competitive with online vendors (they're not) and given a mail in-rebate (which the manufacturer "lost" until the rebate period had passed). This time, the trial pair did not fit. I was told I'd have to come back for a new trial pair. When I asked if they'd simply send the pair to my house, they refused because "it costs money and the trial pair is free." I've been a customer of Fairview for years and spend $100+ per visit -- yet I'm not worth the price of postage?

This has been an aweful experience. Very dysfunctional…read moreoffice. I went to the Green Meadow in Columbia location. Every time I went there to pick up my contacts they would change my prescription to whatever they had in the office . It may be a change in the brand, it may be a change in the actual prescription. I have now had four different brands and five different prescriptions . When placing an order it's been three and a half weeks no one would return my phone calls . I called four times finally got somebody and they have no idea where are the order is don't know how to track it , absolutely no answers again . I have asked several times for printout of my visits , and never given any . I have no idea what they've been charging my insurance . Very curious what's going on at this office . I could tell you I will never go back there . And to this day I still have no prescription or contacts . I will say that the doctor was very nice , and I believe to be working the best that he can for the conditions he's been put in . Staff was nice , the manager Nicole is a bit confrontational and definitely not helpful . I believe her to be the problem . She acts like she's going to help you but she does not . Her statement to me when I asked about returning phone calls to me , she stated that why would she call me she doesn't have anything to say . I said well it's customer service . And my order is three and a half weeks now and I have called four times . She has no answers for anything and pretends she's going to do something . I said well customer service is important and a phone call would have been appreciated . I will now need to start over with new eye care center and hope that it doesn't mess up my insurance coverage from this horrible service and dishonesty

My husband recently went to Clarkson for his yearly eye exam, after which we ordered a new supply…read moreof contacts and a new pair of glasses. Our vision insurance provider had changed since our last visit and we moved locations, so there was additional paperwork and some back-and-forth with the insurance company. It could have been a headache, but our experience with Clarkson made it (almost) stress free. Throughout the process, I was very happy with the level of professionalism and customer service we saw from the Clarkson staff. They ensured we got our full insurance benefit, and they added some savings on top of it. They have a wide selection of frames for glasses, with some very reasonably priced frames and some much more expensive. In other words, a pair of frames for every taste/budget. The only downside to the experience was the number of times we had to visit Clarkson to get everything sorted out, but they were quick trips and paid off in the end.

Excellent quality of care from the doctors and the staff. The prices are affordable and allow…read moreaccess to wide range of frames and lenses.

I was over the moon ecstatic after my daughters appointment yesterday with Dr. Stacy Becvar! About…read morea year and a half ago, I had taken my daughter to a different eye doctor in town and they could not get her to see with corrective lenses. They referred us to specialists in St. Louis to have a multitude of tests ran. We were told that she was going to go blind due to a degenerative disease. Luckily this was a misdiagnosis; however, we still had no answers as to why they couldn't fit my daughter with some glasses. We were beyond frustrated! We switched to Becvar Optometry and one year later she has 20x20 vision with no corrective lenses! Dr. Stacy Becvar was quick to diagnose her stating that the muscles that help to focus her eyes weren't working properly and needed to be trained (in my layman's terms). She put her in some glasses that were to help her eye muscles learn to adjust. One year ago, she could barely make out the biggest row of letters on the eye chart. Yesterday at our appointment, it was pretty amazing to see her be able to read every single letter on the screen...even the smallest ones! We think Becvar Optometry is the best! Besides being crazy smart to figure all this out when no one else seemed to be able to help us; she's super nice, genuine and truly caring!

What an awesome experience! Not only were the glasses reasonably priced, but the customer service…read morewas awesome-- special shout-out to Vicky, who was kind & graceful when dealing with an unruly customer then transitioned to helping me with a smile on her face. The experience was quick & there were lots of options to choose from!

I had an appointment scheduled for 9:30. I got there early made sure to get checked in. I scheduled…read moremy appointment online and then they told me that I had to fill out everything again. Then it hit 9:30 and nothing. They said they had to fix the clocks after the time change. (Which was on Sunday) As I was there on a Tuesday. I waited until 10:30 before I even got in to take the pre-test area. It was ridiculous and to top it all off the girls at the front did not check on me or let me know why it was taking so long. They sat in their chairs and gossiped! After I finally got in to see the Dr. (hour and half later) I then had to deal with getting someone to help me with the frames and check out! Which proceeded to take awhile because the girl couldn't even figure out my insurance! The only saving grace I had was a gentleman worker that came over and took over. So not a happy customer probably will go somewhere else with my next yearly exam.