Absolutely exceptional staff. Always helpful, always considering your best interests and provide a…read morevery easy and pleasurable experience. I could not recommend them more.

I debated on 1 to 3 stars on this review. I felt like the selection wasn't great here. I felt…read morerushed, and I felt like I was up sold. Also, afterwards I realized that my prescription was off -- maybe it was part of the feeling rushed process. 3 stars. My prescription is just far enough off to be annoying -- like .5 off. (-1 star) 2 stars I gave them a 2 for their mask habits, which made me dread going in every time. When you wear a mask, they ask you if they should wear one. This is like someone asking "Do you mind if I smoke?" If I say, 'yes' you will get annoyed and then I am the bad guy for trying to create a safe situation. If I say, 'no' then I feel like I am putting myself at risk for your comfort. (-1 star) 1 star The people seemed nice, so I didn't realize how bad of an experience I was having. (+1 star) 2 stars

I will say the employee who did my initial eye screening, and the doctor were both fantastic. It…read morewent downhill quickly when I worked with Steve to order my lenses. I told him I wanted progressive lenses, and he said okay that will be $381. I have insurance and the most progressive lenses can cost are $175 and there is even a free version of progressive lenses. He said they did not offer the free version or the standard version I had to have the premium version. I asked how much for just the progressive lenses, and he said $247. I left. Called my insurance and asked what was going on. They had to call Steve at Family Focus and talk to him and they told him you are under contract to offer all 3 levels of progressive lenses. Turns out he was offering me some bundle of products, none of which he discussed with me, just claimed I needed these products, didn't tell me what any of them were or show me pricing options. I have my eye prescription and will go somewhere to order lenses.

Outstanding, efficient and on-time service! Dr. Rich is extremely knowledgeable and offers…read moresolutions to all my eye issues! Highly recommend! Looking forward to working with them for all my future eye care needs!

Andrew Stone does a good job of meeting your needs. The receptionist is very rude. Does not want to…read moreassist you with any questions you may have regarding charges with rude and snide comments. Then she tells, whatever, to Josh, who was always helpful in the past, and the practice then refuses to complete the services that have been paid for. So I have paid over $200 for an exam (from limited SS income) now I have no prescription, contacts or glasses! Because someone didn't feel like doing her job that day, then tells a completely different version to managers?? Whatever happened to customer service?? These people are making the practice and Dr Stone look very unprofessional.

Dr. Stone is very knowledgeable and professional and took a lot of extra steps to make sure that my…read moreprescription was dialed in appropriately. I have a varying astigmatism and a prism and he was double checking every setting to make sure that I was able to see as clearly as possible for distance and for up close. Paula and Josh were exceptionally helpful with my trial pair of really cool eyeglasses and picking out a frame. I am particularly excited to see my new glasses when they come in from ordering.

This was the best eye appointment I've ever been to. I was early because I wasn't sure how long it…read morewould take to get there but they took me right back to the exam room. The doctor was very nice as was the receptionist. The other clients in the room seemed to have a good rapport with the receptionist and doctor also. They have a large selection of glasses from which to chose.

Excellent quality of care from the doctors and the staff. The prices are affordable and allow…read moreaccess to wide range of frames and lenses.

I was over the moon ecstatic after my daughters appointment yesterday with Dr. Stacy Becvar! About…read morea year and a half ago, I had taken my daughter to a different eye doctor in town and they could not get her to see with corrective lenses. They referred us to specialists in St. Louis to have a multitude of tests ran. We were told that she was going to go blind due to a degenerative disease. Luckily this was a misdiagnosis; however, we still had no answers as to why they couldn't fit my daughter with some glasses. We were beyond frustrated! We switched to Becvar Optometry and one year later she has 20x20 vision with no corrective lenses! Dr. Stacy Becvar was quick to diagnose her stating that the muscles that help to focus her eyes weren't working properly and needed to be trained (in my layman's terms). She put her in some glasses that were to help her eye muscles learn to adjust. One year ago, she could barely make out the biggest row of letters on the eye chart. Yesterday at our appointment, it was pretty amazing to see her be able to read every single letter on the screen...even the smallest ones! We think Becvar Optometry is the best! Besides being crazy smart to figure all this out when no one else seemed to be able to help us; she's super nice, genuine and truly caring!

I am a military spouse new to the area & I was searching to…read morefind a new Eye doctor that takes my insurance. Dr. Jalali is great! I have been to many eye doctors in the past but he is by far one of the best I found. He is very personable and takes his job seriously! My first visit, I got a new prescription for contacts, I bought a year supply and went home and then realized my left contact didn't feel quite as comfortable (due to my stigmatism,) so I called and they were able to get me in the very next day and I got my prescription corrected and new contacts without any issues. He also had a great connection with all his staff members who were also very friendly and informative. Not only did he give me my new contact prescription, he also did my glasses prescription all in one visit, when all my past eye doctors would always make me schedule two separate appointments for contacts and glasses! I recommend this place!! Keep up the fabulous work Advanced Eye care team!

This place has never been the same after Dr. Jalali left. And with my high prescription, I have not…read morebeen able to find an eye doctor to meet my current needs. Believe me, I have tried. I have been wearing contacts since I was 10 years old. I know more about my eyes than most. The current eye doctor is wonderful. The staff is kind. But the office is poorly run. I have received multiple emails for appointments I didn't make. I have been waiting on trial contacts for over two weeks. I went to pick them a week and half ago ago when I received an email they were in. No one in the office knew anything about it. So, they said they would get them ordered. Well, I still don't have them and now will run out of my very high prescription contacts before my new ones will come in. I have called to speak to someone, but they never answer the phone. Glasses do not work for me. I will be unable to work or drive without my contacts.

Unfriendly office people made my visit a terrible experience. The receptionist was rude and…read moreunhelpful when a problem arose, and my messages to the main office were simply ignored. Find another eye doctor..

They are very good at what they do, very organized, makes you feel comfortable. They help you see…read morebetter.

I went to pick up supplies today for myself and my daughter. Teresa was extremely helpful. She was…read morekind and very thorough. She asked appropriate questions and I really appreciated her going above and beyond. Thank you!

I have had nothing but bad experiences withs with them. I should have walked out the minute I…read morerealized the person helping me was incompetent, but I thought you have to learn somehow. But then the billing started, every month I get a bill for $50, for a lease. How long, well it's not on the bill, I'd like to just pay the damn thing off but I can't. You also can't take billing question to them, it's shady. Now it's been a year and they are still coming, I paid $800 up front. If you look back at the reviews over the years this complaint is fairly common so I don't know why they wouldn't just provide the billing information unless there is something to hide. I go to their website to get the billing contact and there is a message about a mandatory recall on my machine, they never called about that, they can certainly harass me for $50. I wish I had never set foot in the door, and just purchased a unit outright off the internet they are about $1100. In the past I have been pleased with their pharmacy, but I'll never deal with these people again, I would suggest going anywhere else.