1. Performance Auto Care

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Summerdale, AL

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Performance Auto Care

1.0 (1 review)
Closed • Closed

Services - Performance Auto Care

Routine automotive maintenance

Performance Auto Care Photos

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1 year ago

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Pep Boys - Toyota Corolla lower exhaust heat shield

Pep Boys

(16 reviews)

I rented a car for a long drive from Austin TX to West Palm Beach and back. Stopped in Robertsdale…read moreto visit an old friend. My lower exhaust heat shield had been dragging so I pulled it off the night before. It came off so easily that it made me think that someone tampered with it along my trip. I had called a shop the night before and asked about the repair and was quoted about $45 for labor. While visiting Robertsdale, I made a two calls. The manager at Pepboys said to come in and he would take a look. John greeted me when I walked in. He was busy with a customer and said he would be right with me. He asked for the key and pulled it into the bay. About 15 minutes later, he handed me back my key and said you're all set. I was a little shocked! This was by far the best treatment I have ever experienced at a repair shop. There was no charge for the repair. I am sure that it was not just the small town vibes but this shop has to be the most efficient, honest, trustworthy auto repair company in the whole country. Thanks John... You made my day, my week, my month and my year! Did I mention it was a rental?

If I Could select 0 stars, I would. I walked in, the guy didn't greet me, despite me standing at…read morethe counter. I told him I was a fleet member needing an oil change. He told me I needed an appointment (I first had scheduled it online AND CALLED prior to coming in) Long story short, he didn't look at the confirmation on my phone nor did he even attempt to provide service (there were 2 vehicles ahead of me). Instead he got really nasty and told me I was being argumentative, even though all I did was ask sensible questions (can I set an appointment, should I come back later. I didn't even mind waiting). He was very aggressive, unprofessional and just nasty. I ended up driving to a different location and had no issues.

Performance Auto Care - autorepair - Updated October 2026

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