The staff at Azores Vacations is so helpful. My husband and I don't know what we would do without…read moretheir help. We travel to and from the Azores about 6 times per year. Adjustments to our travel arrangements are common but the staff is so patient and helpful that making changes is a breeze! Keep up the great wor! It is apprecited, more than you will ever know.

I pray that my flight goes better than my pre-flight customer service experience from this god…read moreforsaken office! I wait a while on hold - no problem at all. Instead of the customer having an attitude after being on hold, I find that the lady working in the office is the rude one! "Hello!" I say. "Azores Airlines what's the problem" is the response (but in a heavy Fall River accent, of course). Did not even pretend to care in the slightest or fix my very minor issue. Just annoyed I called during her working hours. This office is doing Fall River and Portugal as a country a big disservice because WHO would want to fly Azores Airlines with these people?

My fiancé and I purchased a vacation through AAA over the phone, however we needed to go to a…read morelocation to speak to an agent. This location is in a shopping plaza, so there is plenty of parking available! We walked in and it was a bit busy, being Christmas vacation and all, but the line moved fairly quickly. The woman who greeted us was kind and very helpful. We asked our question, and while she had to look into it and we had to wait a few minutes, we didn't mind. She was able to answer our questions and take care of what we came in for the without problem. While we weren't here long and for not much but to ask some questions, the kind service would definitely have me back at this office again!

very-very rude office personnel...specially receptionist…read moreafter complaining to manager ..(also) rude she disclosed that her personnel have done what they're suppose to do.. EVEN THE INSURANCE AGENT was surprised of the conversation.. complained to main office.....they gave me an apology...but won't inform me of outcome -------it becomes an internal issue GOOD LUCK

Unfortunately y my daughter was a half hour late to her own birthday dinner 4/19/23 due to driver…read morebeing lost. The company should have done their homework with routes and express ways with party buses. The gratuity tip at the beginning of the arrival I would not recommend to sign because you never know that you are going to get. Needless to say, I tipped driver a portion in which I was being very nice. Because friends tell me they would not have tipped at all. Ask questions.

Rented a party bus for a 30th birthday party and it was a blast. Would definitely recommend.read more