Disappointed is an understatement at this point. I am unable to write an outstanding review about the services provided by Perfection Shine, and can only discuss the unfortunate customer service. Thursday June 4, 2020 I found Perfection Shine online, and after researching, and reading reviews, I was confident in booking an appointment. I called, and after no answer, got the recorded message which directed to schedule online... Not a problem. Scheduled for Friday June 5th, 9:00 am, as available on the website. A short time later I received a text stating that my appointment was declined. Called again and was able to speak with someone. They explained that someone with the same name had accidentally scheduled twice, and they must have mistakenly cancelled the wrong appt. Okay, put me back on the schedule.... But the 9 am no longer available, and they asked to schedule for Saturday. I politely declined as I was leaving town, and asked to schedule for the following week. 9 am Friday was back on! They assured me they would be there to detail my car. 9 am Friday, 10am Friday, 11am Friday.... No one shows. 11:32 am Friday I get a call that they just can't make it... AFTER my service should have already been completed, and asked again if they can come Saturday....NO, I am leaving town. Politely I express understanding and schedule for 9:00 am Monday morning. At 8:30 am Monday morning I call to confirm, and leave a voicemail due to no answer. At 10:00 am Monday morning I call to ask where they are, as no one had arrive for the 9:00 am scheduled appt, no answer, second voicemail left. At 11:00 am, AFTER my service should have been completed, I receive a call they they just can't make it. I was told AGAIN, that someone with the same name scheduled and their receptionist just can't get the appointments straight. I have an uncommon, 12 letter last name. Not happening. They offered to reschedule, or give a full refund. REFUND PLEASE. I was told it would take 5 days to post to my account, and here I sit, over week later with no refund. read more