I rarely leave reviews, but my family's experience with Perfect Peace Funeral Home and Mr. Floyd Gilmore was so upsetting that I feel obligated to warn others.
My family came to Perfect Peace during one of the most painful and vulnerable moments of our lives, expecting professionalism, compassion, and respect. Instead, we were met with repeated delays, broken promises, and behavior that left us feeling frustrated, disrespected, and frankly angry.
The first warning sign should have been our initial appointment. Mr. Gilmore arrived approximately two hours late to meet with our grieving family. As if that was not disrespectful enough, after finally arriving, he took phone calls during our meeting. We sat there discussing the final arrangements for our loved one while he divided his attention elsewhere. It was hurtful, unprofessional, and sent a clear message that our family was not a priority. Unfortunately, the problems did not stop there. Family members traveled from out of state, adjusted work schedules, and made sacrifices to be present for appointments. Time after time, Mr. Gilmore was late. Every delay added more stress to a family already struggling with loss. We were repeatedly told documents would be ready, only to arrive and find that they were not. We were given assurances that things were under control, but our experience showed otherwise. The day of the funeral was a complete disappointment. The body was not at the church at the scheduled time for viewing, causing unnecessary confusion and distress for family and friends who were there to pay their respects. We then experienced additional delays in leaving for the burial site. By that point, it felt like every important moment was being negatively affected by poor planning and a lack of urgency.
What I will never get over is what happened at the cemetery. Because of the constant delays, the graveside ceremony felt rushed. After our family spent days waiting on Mr. Gilmore, we were left feeling as though we had to rush through our final goodbye to our loved one. Those are moments you can never get back. I also want to address an incident that remains deeply upsetting to our family. As my brother stood at our mother's graveside, trying to listen to the burial ceremony and cope with the heartbreaking reality of watching his mother being lowered into the ground, Mr. Gilmore engaged him in a conversation about his own personal family challenges. The issue was not simply the conversation itself, but the timing. This occurred during one of the most painful and emotionally significant moments of our lives. Instead of allowing my brother the space to grieve, focus on the service, and say goodbye to his mother, his attention was diverted to someone else's personal problems.
I continue to struggle to understand how anyone could view that moment as an appropriate time for such a discussion. The lack of sensitivity, awareness, and professional judgment was shocking. A family's final moments at a graveside should be treated with the utmost care and respect. Instead, what should have been a solemn and meaningful goodbye was overshadowed by a conversation that had no place during the burial of our mother. The fact that this took place while our mother was literally being lowered into the ground is something I will never forget. It was disappointing, upsetting, and completely contrary to the level of compassion and professionalism that grieving families deserve.
A funeral director is entrusted with helping families through one of the worst days of their lives. This is not just another business transaction. Families place their trust, their memories, and their final moments of closure in your hands. When that responsibility isn't taken seriously, the damage lasts. I cannot recommend Perfect Peace Funeral Home based on my experience. The repeated lateness, arriving two hours late to the initial meeting, taking calls during that meeting, failing to have promised documents available, delaying the viewing, delaying the procession to the burial site, and rushing the graveside service created an experience that my family found both unacceptable and deeply hurtful. There are no do-overs when it comes to a funeral. There is no second chance to give a loved one the farewell they deserve. That time was taken from us, and the hurt and anger from that experience remain.
Mr. Gilmore, do better. The next family who walks through your doors will be grieving, exhausted, and looking to you for guidance. They should not have to chase you, wait on you, wonder where important documents are, or feel rushed while saying goodbye to someone they love. Families only get one chance to honor their loved ones. Treat that responsibility with the respect, urgency, and professionalism it deserves. No family should have to endure what ours did during such a heartbreaking time. read more
