First time coming to this gym! I am coming from out of town and they have a day past! Super…read moreorganized, lots of space, and friendly staff. Highly recommend to anyone to check VASA Fitness out ^.^

Prepare to enter the Twilight Zone…read more.. PERSONAL TRAINING PROGRAM at Vasa 3020 N Nevada Ave, Colorado Springs, CO 80907 I work a lot. So I got a personal trainer to make it easier to work with my schedule. I found that scheduling was accomplished via texting with the trainer. I was never made aware of another way. He suggested group classes because they last longer. I obliged, but that meant arriving at a time when I was sometimes still working. We texted often, since I often could not make the times he set (1-2 offerings a week). Even when I pointed out I could not easily make the times he was setting, things didn't change. In my 9 months with Vasa, I missed one class a month due to bookclub. I missed at least 5 classes due to vacation. And I was able to make the rest of the sessions only 75% of time due to work. We could only make up 2-3 sessions, because scheduling was so hard. The trainer also cancelled 3 sessions himself. Two of those times I had already shown up for class. The most recent time it was 24 hrs before class. I broke my finger on the day we were supposed to have that make-up session. So that never got made up. I never complained to management about not being able to make sessions because the trainer and I frequently discussed (in person, by text) making them up. I assumed he was keeping track of my presence/absences. I froze my training account for 3 months due to finger fracture surgery (I kept my gym membership). I let upper mngt (email) and my trainer know (text) my goal was to make up 5 sessions eventually. Once my finger healed, I accomplished one make-up session (organized with my trainer). But then, as usual, it was hard to schedule the next one. I asked Emma the "personal training manager" at the front desk about a trainer with more openings. She said it did not look like I was due make-up sessions and I could not make sessions up until she spoke with upper mngt. She said she would call me the next day. She never called. My trainer texted offers to help out, apologizing but never explaining why my account showed no make-ups due. I wrote to upper management to cancel my training account explaining that my make-up lessons had been taken away. They asked to explore the issue and after 2 weeks this was their response: "After speaking with the club, I understand they reviewed your account and confirmed there are no remaining Personal Training sessions available. They also shared that your trainer had previously allowed you to participate in group sessions as a courtesy after your available sessions had been used." So not only do I have NO makeups but Ive been getting free sessions haha. Did the "nice" trainer make this up because he wasnt recording presence/absence? Or most likely, based on his texts, they never spoke to him. Vasa's lack of transparency, organization, and professionalism has been astounding. Apparently upper management and the front desk understand little about what is actually going on with personal training. Customer service was unwilling to listen or properly research the issue (they never asked me which sessions were missed or acknowledged whether absences were recorded)- and their ultimate response seen above was dishonest. That made me cancel general Vasa membership as well. It's a shame. I liked the gym's equipment and my trainer seemed nice.

I have been a member for over a year. The pool and sauna area are troublesome…read more The floor by the pool is very slippery. I have asked for signage since most of the pool in the morning are ELDERLY!!!!! Nothing. They had a company that covers garage floors, spread a covering that is really slippery, and I almost fell today. That is not appropriate around a pool, no grip and very slippery. The pool is filthy today. The water is cold. When I asked for someone to check the temperature, a lady by the name of Melissa came and said it was the right temperature, then she began to pat the water. She came back with a man, he started to pat the water, and we all told him the damn water is cold. LOW AND BEHOLD, warm water came in through the inlets, which had been sending more cold water to the pool. Dirt on the floor, and oily on the top of water. The sauna and pool are down more than up. If the staff doesn't know how to use the equipment and get it right, train them!!!! Have been on hold at Vasa Corp office for an hour to lodge my concerns.I did the same with chat section, there is another useless item.

I would give vasa no stars!!!! They have charged me for…read moreseveral months and refuse to refund me. I don't even have a membership!!! Now I have to dispute the charges with my bank.

This gym is great! I almost didn't even visit because of the bad reviews but gave it a shot with…read morethe free three day pass and thought I had walked into the gym. Front desk is friendly and helpful, the parking lot looks busy but I always find a spot within a minute, the equipment is all new and they have multiple machines for many exercises! I barely have to wait if ever, maybe a couple minutes for the extension machines but other than that no wait which I have never experienced at another gym! Also, if you join the middle tier you get access to the pool area and the massage chairs which are l overly! Oh and the price can't be beat! I don't know what everyone is complaining about. Yes, there is an annual fee but it's minimal and only charged if you stay 60 days, most places I've been to charge an activation or annual fee up front! It's listed everywhere before you sign up, so just read the agreement first. Anyhow, l or this gum!

Vasa's customer service is highly inconsistent, one day it's helpful, the next day they're rude and…read moresnippy. In response to their own mistake of double charging me for several months, when I looked to clarify that the refund included the extra charge I saw after I had been told everything got cancelled, the woman got irritated and rude. Didn't catch her name. Wouldn't recommend this gym - memberships seem sneaky and charging seems underhanded, and then customer service won't take any accountability or show respect when you're looking for a resolution. The gyms themselves are nice, but the saunas / steam rooms / hot tubs are constantly broken or disgusting and closed.

The entire staff is helpful and friendly and the café is great also. Amazing quesadillas and Cooper…read moreand Valentino are so fun. 10 stars!

WAY WAY overpriced! $299 a month for two adults that arent yet 65, which would only save you…read more $20 a month. FOr $300 a month I could build and finance my own gym/pool. These are some scammers!!! They have limp rules designed to jack their members like the 30 day membership advance notice change. So if you dont like the facilities for the price, you need to give them a 30 day notice to cancel or change your membership, which is total BS! bad place all a round! pool is nice, but $300 a month? thats $10 a day if you went everyday! \\clearly its all about the money for this operation, I realize its huge, but dont expect your customers to pay your mortgage!

I've been a member since February 26. The good - there are…read morealways lockers available, and there is always enough cardio equipment. The workout area is pretty clean. The bad - they hired Helen Keller to clean the locker/bathrooms and tanning beds. The tanning beds aré disgusting!! They are dirty and there is hair and smear marks on the inside of them. More than half (I counted 21) bulbs were out. I mentioned this to the staff last week, and this week. The same smear marks are on them as last week. Ewwww

Surprise fees, terrible service, and now threats of collections…read more I joined VASA Fitness's top Studio membership for over $40 a month after seeing "no initiation fee" advertised online and hearing the same from a representative. In my SECOND MONTH, I was charged a $59.99 "rate guarantee fee" that nobody clearly explained to me before I signed up. My bank flagged the unexpected transaction as suspected fraud and declined it. VASA then added a $25 returned payment fee. When I tried to cancel, I was told I would have to pay ANOTHER $25 cancellation fee. I was also told that if I did not pay, charges would continue and the unpaid balance could go to collections. So a membership advertised at $40-something a month has now left me facing roughly $140 in charges, and getting out means yet another fee. How is this an acceptable way to treat a new customer? Advertising "no initiation fee" and then charging $59.99 in the second month under a different name feels like a bait and switch. Calling it a "rate guarantee fee" does not fix the lack of clear disclosure. Explain EVERY required fee before taking someone's bank information. The gym is packed, and customer service was awful. The phone representative I spoke with was rude, impatient, and unhelpful. Instead of resolving the billing issue, the response was more fees and the possibility of collections. I joined a gym to work out, not to fight surprise charges or feel trapped in a membership I no longer want. This has been a horrible experience. Do not let the advertised monthly price fool you. Get every fee and cancellation condition in writing before signing up. Based on my experience, I would absolutely avoid VASA.

I love this gym yo!!! Great staff ! Equipment is reasonably placed! Depending on the hour you go,…read moreyou can have access to the majority of the equipment. I went at 2pm and it was solid. They have amazing classes and the recovery area is top notch

Life changing affordable fitness! Classes are AMAZING with exceptional coaches. You can't find this…read morevalue anywhere else.

Ashley, the instructor for Flow and Deep Stretch, is absolutely fantastic. Her classes are always…read morewell organized, welcoming, and effective. She does an excellent job explaining movements, offering modifications when needed, and creating an environment where everyone feels comfortable regardless of level. I've noticed a significant improvement in my mobility, recovery, and overall well-being from attending her classes regularly. VASA is fortunate to have an instructor who is this knowledgeable and genuinely invested in helping members succeed. I would love to see Ashley teaching more classes and highly recommend her to anyone looking to improve flexibility, mobility, and recovery.

Sauna is full of people who don't change out of their workout clothes or shower. Smells like body…read moreodor! The app is not reliable. I cancelled my membership months ago and it freezed my account instead. Charges resumed after the freeze!

FIVE STARS for Luis who helped me from the front desk a couple days ago. I had three different…read morequestions, and he was super helpful. He definitely went the second mile. He had to check with his manager (who was off that day) about one thing and asked if he could call me the next day with an answer. He actually ended up calling while I hadn't yet driven away from the facility. Luis did a remarkable job with a great attitude! I hope he gets a raise. :) I would give the entire facility five stars because I enjoy this place very much, but one disappointment I continue to have is how long it takes for repairs to be made when things break. I actually made a list in my phone of things I love and don't love. Why not paste it here? Love * Pleasant Smell when I walk into the gym. * The cleanliness of the lobby. * The natural light pouring in from huge windows. * The usually friendly greeting from the staff. * Filtered water fountains throughout the facility. * Free Ice machine in front. * Numerous class options. * The personal trainers I've met--pretty great people. * All the various sitting areas. It is welcoming for a person to just come hang out. * The cafe and healthy food options (along with a few not-so-healthy). * Lovely and newly renovated basketball/volleyball court. * Fantastic views of mountains, especially from the treadmills. Ahhhhh * Variety of cardio machines. * The multiple places to stretch and do my own PT exercises. * The intentional signage about fitness floor etiquette--thank you. * The provision of towels (small and large), Q-tips, shampoo, conditioner, body wash, lotion--also great smells. * The cold, wet hand towels (sprinkled with ice cubes) provided by the hot tub and sauna. Nice touch! * The delightful pool area. I thoroughly enjoy spending a few minutes to sit in the sun after a workout. There is landscaping and trees separating the adult pool from the kiddos' (which is remarkable with slides and fun things), so we don't really hear the kids or even see them. We enjoy the separate space with many options for shade or sun. Feels like a resort. * Friendly class instructors. The ones I have experienced are encouraging without being demeaning. I enjoy the camaraderie between the members too. Don't love * Light burned out by mirror in locker room that has been so for months * Broken towel hooks in showers--also been broken for months * The smell of mold in some of the showers * The rust on the plumbing by the toilets * Certain places on the tile in toilet areas that haven't been cleaned for a long time * Blow dryers breaking and not being replaced * The ladies' hot tub being shut down for several days * How long it took to replace conditioner when it ran out. If it is a supply problem, worst case send an employee to Costco to buy several containers to hold things over until the situation is resolved. * How expensive the cafe is. * The number of cardio machines that have broken pieces that have gone unrepaired. * The decision to not carry the top shelf tequila anymore--the cheaper stuff gives me a migraine. Why not provide members the best? Be winning in the "second mile" like Chick-Fil-A! * How long it takes for broken lockers to be repaired. * Power outlet in the locker room with a sign that reads "out of service" that has been like that for months. * The various places of dead landscaping (by the entrance, by the pool bathrooms). * So many laminated signs telling us something is out of service! That's nice as opposed to hand-written signs taped everywhere. How about more energy to fix things promptly, though? * Employees power-washing the steam room during the middle of the day. Rather do that after hours? Signs are posted to discourage phone use in the locker room that hurts the atmosphere, yet power washing in the middle of the day was acceptable. This hasn't happened for a while--perhaps they've made a change on this. I am grateful they're cleaning the steam room! * Consideration for employees and how leadership decisions affect them. I've heard from a few employees (and one parent) that this is can be an unfortunate issue. All these "don't love" things, I believe, could be easily fixed with leadership being attentive. Having been in leadership in some way or another most of my life, I know just a few intentional decisions and implementation of systems of quality control could make a big difference. Maybe have certain team members walk through daily checking for details and empowering them to make work orders for repairs. Have arrangements for prompt fixes after hours! Reward your staff! Listen to them. Pay well. You'll keep the good ones longer if you treat them well. Be generous! The whole place will feel the difference, and you'll have more members joining and staying as a result. All things considered, I am super grateful to have found this gym and for my membership here. It's a very happy place for me, and I look forward to every time I'm here!

What a great gym! Full disclosure, we are not members but came for a few hours with guest passes,…read morecourtesy of my SIL, who is a member. We went by over the holidays to use the pool and had a good experience. The location is clean, and I like how so many toiletries (and towels) are included to make the experience as streamlined as possible - I used to belong to a gym like this back in Texas and felt so spoiled. My SIL raves about their aqua aerobics classes but my schedule did not allow me to partake. We were able to take my FIL in to use the heated pool for flexibility exercises, and we're hoping to get him in more regularly to help with mobility. My husband and I also enjoyed the use of the pools, as well as the hot tub, shower, sauna and steam room - and everywhere was so clean and well maintained. The locker room amenities are top notch, with everything you could need during your visit. This looks like a great location for young families, with a fun indoor water park area and outdoor slides for the summer. I wish I had more time here to take advantage of classes and equipment to get in a full workout, but our limited time here was well spent. Their membership prices definitely make this a splurge, but the convenience of the locker room amenities making coming here feel like a treat, which can help with sticking to a regular habit of coming! Hopefully next time we can linger longer.

Nice interior: roomy, cool, great machines and free weights. Typical of most AF…read more Big Plus: treadmills are not facing west where a glass wall focuses heat into the gym. You'd think this would be the case at least 75% of the time? You'd be surprised.

Careful they'll take your money and use poor excuses to keep it. If you try out they're gym don't…read moreput anything in writing or you'll be charged 3 time for one use.

Staff is amazing. Love the egym. So many machines and a pool. Love the ymca. Has a very nice…read moreclientele. Always greeting each other and treating each other with respect.

My 11 year old grand-daughter was booted out of the downtown YMCA pool tonight, not due to conduct…read morebut because YMCA management decided to close the downtown pool to kids. The pool is only for adults doing laps now. Why am I paying monthly fees for a facility we can't use? No prior warnings, no announcements, nothing. The staff was very polite but made my grand-daughter get out of the pool and leave. She was crushed and left the facility crying. Boycott this facility.