Great Service, great work, and reasonable price. And they finished on their estimated time. read more

Zero stars Went in for tire change and after 2 hours they replaced my battery! Had to wait another hour for them to undo that job & replace ONE tire. Same night I get home to realize they changed the WRONG tire. Came back the next day only to have them not know where the other tire was and placed any old run down tire on the one they should never have replaced to begin with. Now I have to get another new tire for a tire that didn't need replacing to begin with. Never again. STAY FAR AWAY! read more

To be fair, I did not receive any service at this business today. I was looking for new windshield wipers, but this location is no longer a store. Their car servicing department, however, still open. Before I got up to the door to realize the store was closed, I drove into a hole in the parking lot. The hole is filled with rainwater, so didn't see it. Beware of huge potholes as you drive through the parking lot to avoid damages your wheels. read more

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Allowed bring truck right emergency had car ready in morning. Great customer service truck runs great Audubon NJ store

Went for a headlight replacement. it took 4 hours, no sense of urgency from the employee working only my car. it appeared he did not know how to change the light and was afraid to ask for help. The manager was friendly but kept promising it would be done in 10 minutes. 10 minutes turned into 1 more hour. read more

Just bought a new set of tires, maybe put a couple hundred miles on them, and got a nail stuck in one of them...go figure. I put the spare on and drove over to Pep Boys in Piscataway and bossman inside had me on and out in under an hour with no charge. I would recommend this location to anyone who needs something done fast and honest. read more

I really wanted to have a great review for this establishment but unfortunately I can't fake the funk. I ordered tires off of tire rack and choose to get them installed here. Let's just say pick another place and if you do pick this place watch out for the extra bogus charges. read more

My daughter purchased a brand new battery on 5/31. Her car died twice in the last 7 days and had to be towed both times by AAA. The alternator and battery were checked both times and we were told that the battery was low and needed to be replaced, despite being brand new. When my daughter brought the battery back to Pep Boys to exchange it, she was told by Alfered, that there was nothing wrong with her battery, even though it was checked twice and that was the diagnosis. My husband brought Alfred outside to show him the battery and tbete was battery acidall over the outside the battery and corrosion was all over the ports. Another associate came outside and agreed that there was something wrong with the battery and that it should be changed as did another sales associate. However, the associate stated that he was an assistant manager and Alfred was higher than him and Alfred overrode his decision and would not change the battery. Alfred then proceeded to call the police and say that my husband threatened to kill him and he was afraid. All other sales associates stated that this did not happen, but the Piscataway police department stated that because Alfred called, they will be charging my husband with trespassing and he will have to go to court. The store agreed to give my daughter a battery, but would not change it, which is all we asked for to begin with. So now we have the battery and have to go to court because of an incompetent manager who refused the one free battery exchange that my daughter was entitled to. This is unacceptable, disrespectful and extremely unprofessional. I will be taking this as high as humanly possible and will not stop until something is done about Alfred. read more

Went to get a tire plugged up because I had a nail in my tire. Had a young technician working on my car and didn't even seal it properly. Tire went flat the next morning read more

I went pep boys for a care service, and the experience was terrible. The receptionist was extremely rude and even had the nerve to tell me that I didn't understand her language, which was incredibly insulting. I've never encountered such disrespect at business before. The overall service was the worst I've experienced, if you're looking for professionalism and decent customer service, DO NOT go to this place. I won't be returning, and strongly advise others to avoid it as well. read more

Do not ever EVER take your vehicle here. Needed brakes in January.. paid 1200 and car was ready in a few hours . Took it back this week because they stopped working , because it's covered under warranty they have had the car for 2 days . They lie and say they will call you and never do. When you call them they say "we just tried calling you ". Worst place ever and will be contacting my lawyer and BBB. read more

Pep Boys - Auto Repair Near Me - Piscataway, New Jersey

Stay away - thieves - taking advantage of persons capable of child birth... The daughter had a flat tire, nail clearly on the thread of tire. Requested tire repair (a patch, not a plug). Pep boys just installed a new tire and said our tire was unrepairable due to sidewall damage (nail visibility in thread) . They installed some fugazee brand and grossly overcharged her. STAY AWAY, we could have spent less at the dealership for a new matching brand tire! This was my daughter's fault as much as pep boys for allowing them to take advantage of her & change the tire if needed without prior verbal notification to her. Of course, they're going to chang that tire - Karma comes back hard... (Come to think of it - maybe it already has! What kind of life is a Pep boy service manager living?) read more

Pep Boys - Tire, sidewall damage? - Auto Repair Near Me - Piscataway, New Jersey

Last time I waited 3 hours for an oil change and yesterday they told me it would be 2+ hours (this is with an appointment). Told him no thank you, took my keys back, & went to Valvoline across the street ($103 full synthetic in 15 minutes). Pep Boys' prices also went up so it's not like you were getting a deal anyway! Never again. read more

I trust this Pep Boys location. My husband and I have brought our cars here multiple times over the years for oil changes and servicing. Recently they replaced my brakes. We have always been completely satisfied with all the work they have done on our cars. I have booked my car appointments online through their website and that has worked out very smoothly, no glitches. The staff here is polite and pleasant. Pep Boys usually has some discount, sale, or rebate, so we have gotten good deals by being part of the rewards program. I usually grab a meal next door at the Fontainbleau Diner while my car is being worked on. Sometimes I wait in the little lounge area at the Pep Boys and drink their free coffee and watch their tv. The store sells all sorts of useful car products as well as some bottled beverages and snacks so I can kill time browsing the aisles. It's actually pretty comfortable to hang around here while waiting for my car. We certainly will keep coming back here since they have consistently done great work at a good price. Thanks Pep Boys! read more

Absolute WORST experience I have ever had at the Piscataway Pep Boys!! Will NEVER go back there again! I called a day before for an appointment which I was given. I waited 4 hours for an oil change!!! Absolutely ridiculous!! I was lied to by Juwon as he kept telling me it would be another 30 minutes then another 45 minutes then Oh, we're bringing your car in now, then waited another 30 minutes. The Service Manager was no better, Rah Green..just nonsense excuses! I should be compensated for my 4 hours of waiting!!! read more

A very rude employee charged me for what I never asked them to do and once I complained about this, he insulted me by telling me I can't understand English and his language because it's my second language. Also, he called me a "male person" which is pretty insulting. I never recommend the Pep Boys, Piscataway branch to anyone. read more

Proceed with caution! Be careful going here folks. They claimed that they rotate my wife tires and she noticed tire pressure was not aligned. She came and complain and they pump additional air into the tires and all tires had different pressures. Some as high as 39 and 37 PSI - they claimed that this is normal. Customers are not stupid. And claimed how would we know. Customers have digital tire gauge as well. Claimed that TPMS May be at fault. I have a tire gauge. Huge customer safety concern here! Mentioned this to them and they did not care. Will be notifying corporate. read more

Came in on a early Friday afternoon for engine filter and cabin filter which costs $30 total.. way cheaper than the dealer or a mechanic would charge. I walked over to the service area where they were able to install on a lexus $60 in about 45 minutes. Customer service was great expect the initial girl who assisted me with finding the parts was not very knowledgeable, however she did ask someone who was. Other wise everyone was super nice! read more

Pep Boys - Save an arm and a leg buy the parts for your car yourself - Auto Repair Near Me - Piscataway, New Jersey

0 stars if I could. I had a very noticeable air bubble in my front tire so I had ordered on tirerack.com for the tire to be shipped to a nearby tire store, so I chose this Pep Boys location. I got into the shop at my appointment time and let the front desk guy know that I was there to have the tire replaced only. After a while they ask me to come out to look at the computerized alignment, a service I didn't authorize prior. At the end, the front desk guy told me the charges of over $160 for a tire replacement. I let him know that I had paid for the tire on tirerack.com already for $154, and he made up some lie telling me that I only paid tirerack.com to HOLD the tire while the shop fee of over $160 was TO PAY FOR the tire itself and that's it. I told him all I authorized and wanted was for the tire to be balanced and replaced, nothing more than $30 ($22 estimate on tirerack). I asked him to show me the itemized paper receipt which he was holding in his hand. He did not put down the receipt or let go of it, and he reinforced that the charges were for the tire itself. After, he told me there was a $17 warranty fee that he can take down. I agreed and I watched him play with the computer and the total due amount stayed the same, even when he said that my total was final with the $17 warranty taken down. This man really told me, to my face, that he took the charge out, while I watched the register and see that the balance did not go down one cent. I paid and went home. After a few days days (Saturday) I looked over the receipt given to me, and in all caps across the top, the cashier really typed "CUSTOMER AUTHORIZED SERVICES AND APPROVED OF CHARGES, WITH INCREASE" I decided to dispute as I never authorize anything more than a tire replacement and balance. I had already paid for the tire on tirerack and this man knew it! I called the shop and it must have been the same guy picked up the phone. I explained to him my situation and he went over the receipt. I insisted I wanted a refund and the man said he had no access to refunds until Tuesday, but kept offering me a few free oil changes to get it over with instead. I said no and called corporate to file a formal complaint. After getting in touch with corporate, I received a call back from the shop telling me the refunds were approved and to come back on Tuesday for my refund. I came back into the shop on Tuesday without much issues getting my refund for the services that I did not know about or approve. The man listed as the salesman is Christophe(r?) Very dishonest and very bad business practices, lied to my face not only about the breakdown of the total costs but also taking down an extra charge which he did not end up doing. I will not be coming back here and advise everyone else to not come around this tire shop because they really tried to take advantage of a paying customer who only needed a tire replacement. Seriously, authorize the services with the customers before you do them. Also.. don't lie to your customers multiple times to their face. It did not go unnoticed with me. read more

Recently had my car serviced at this particular location. The proffesioalism is non existent . They kept my car for two days and didn't even fix the issue they charged me for and wanted to charge me again for a second attempt at fixing the issue. I was already inconvienced and frustrated so I came to get my car. Leaving the same way I brought it in no progress. There we're no efforts made by any of the staff to satisfy me as the customer. To make matters even more frustrating when I came to pick my key up to take my car home. There we're three people ahead of me in line and it took 20 min to get my keys and leave. One guy on regerster casually went outside to smoke a cigarette making the wait time unnecessarily longer. I will never go back to this facility again!!!!! Sincerely very unsatisfied customer. Maurice Lewis read more

Pep Boys - Auto Repair Near Me - Piscataway, New Jersey

I had read the yelp reviews of several Pep Boy Tire shops in the area, so I already knew of the potential bad service. However, I thought, perhaps, that they were exaggerated claims or that the people writing them might have been somewhat picky. I confirmed today that the negative reviews were accurate. I called ahead of time to see if they could attend me to have my tired inspected. They said it was a slow day and that I could be attended relatively quickly. When I arrived in person, they said the wait would be about 20 minutes (I was only getting an inspection and no service beyond that). An hour later, waiting in their cold and aesthetically displeasing waiting room, I still hasn't received any update. Considerate of varied work conditions, I didn't complain but waited patiently. When they finally called me to give me an update, it was by mistake since someone else had a similar car. I then asked for an update for my car. The assistant manager who attended me looked confused. When he checked on my car, it turned out that they hadn't even started my inspection! This was unacceptable and made it clear. They tried to remedy the situation by handling my inspection immediately. The inspection took less than 5 minutes, which is why I had agreed to wait in the first place. Instead of replacing my tired with this shop, as was recommended, I decided to not contribute financially to this business--this place does not deserve $700+ that it would cost for the new tires. Instead, I'm going elsewhere. Since the supervisor was not at work today, I made it clear to the manager or their unprofessional service, of their bad reviews on yelp, and how I would later contact the supervisor to reiterate my critiques. Despite the assistant manager being very nice after they realized the mistake, it's a disorganized place with negative business practices, ultimately. read more

Pep Boys - Auto Repair Near Me - Piscataway, New Jersey

I was looking for windshield wiper today for my Honda Accord at pep boys and I can't find it and I hear voice call me for Any help I need and I told him what I'm looking for But he didn't leave and he made sure I got the right Items and size for my car and I thank Brian for what He did with me easy and fast until I finished even help me to let someone installed for me. Again thank you Brian for all your help today read more

I would give zero stars if I could. I had gotten a set of 4 tires at a pep boys in north brunswick and I was having a slow leak from one tire, so I took it to the closer pep boys in piscataway, and all I can say is STAY AWAY from that particular location. They would not let me make an appointment and then had me wait from 11am to 530 pm for them to check on my tire and additionally, I am convinced that they lied about even checking it. They said they did not find any problem or item causing a leak and "said" they resealed the tire and sent me on my way after hours of waiting for something that should have taken a short period of time. They were extremely rude and dismissive in addition to their lack of accomodation for a simple issue. Because of this, I had to spend additional time taking it to the original store where they installed the tires and they were very nice there and found the nail that was in my tire within an hour and charged me the $25 to patch it. Moral of the story is don't ever go to the Piscataway pep boys... they are HORRIBLE there. read more

I came here for a battery replacement. A man on the phone quoted me $200 for the battery and $100 for installation. When I dropped my car off, I told them the battery was in the trunk. They told me it would cost another $69 because it would take them 45 minutes! $369 for a battery installation! I called AAA and they said they would do it for $196! AAA also replaced the battery in less than 5 min! read more

Came here for a 11am appointment and it's 12:38pm and my car is still not done. I don't understand why they say to have an appointment when they don't honor your slot time. Very disappointed in this establishment. Been coming here for years and this horrible experience made me not want to come back. read more

Recently it was high time for me to get a major repair job on my automobile. The PB staff helped me every step of the way, inspecting & fixing everything necessary, & took care of it all within days. Relieved that the car now runs smoothly & superappreciative of PB's work! read more

I don't know what happen to this place. They only do tires now, don't sell auto parts anymore. I asked the guy that works there, didnt know what was up read more

There some noise on my car so we decided to check and chose Pepboys in Piscataway. They evaluated and found something in cooling fan so they gave us a quote and paid the money. After we picked up at night the next day going to my work I almost got in accident. Check engine warning pop up, my car start jerking, and the hood a lot of smoke came out. I started to get nervouse, and still blessed and lucky i got a chance to stop and run and still a lot of smoke on my car. I called my husband and brother. My brother is also a auto technician and so mad when he found out the hose is not connected and there is no coolant. I almost got KILLED !!! I am a nurse trying to help and save lives of many. But for what happen to me got traumatized, affected my job on that day that I've been planning for my patients got ruined.I am not the type of person complaining but due for what happen to me Pepboys should checked everything before they will released the car. Called Pepboys Piscataway and said the nearest place will do the job. My car got towed going to Bridgewater. Pepboys said still in the warranty!! But my car got worse after they did it. And it is not only the warranty here. I almost got in ACCIDENT!!!!! And sounds that they dont care. Everytime we called said it is in Bridgwater now so contact them. But you in Piscataway are the main reason of this negligence!! And after Bridgewater done they want us to pay. Because Piscataway is poor in communication too! Please do your job! It is not only for the money! You have to think for the safety and effect that you will cause! For me choose the better place for your car to work done!! And find also that they feel their customer too. Not only because of the warranty but also the type how they work!!!!!!!!! read more

I had an issue with my car, heading out to Long Island I hit a pothole in Piscataway on way to 287. No wonder there as Piscataway roads are the worst roads in maybe the nation. I was going to the PGA golf tournament. Anyway my plans were scuttled at 430 am so I drove back home and took a nap. My low profile tire on 19" rim on a 17 Malibu Premier left front blew. I was SOL. I REACHED OUT TO Pep Boys Piscataway and they had me towed in for less than 30 bucks, I gave tow guy 20 gratuity, all good on a flat bed. I just want to say Jonathan and Jocelyn helped me out BIG TIME. ABOVE AND BEYOND ROUTINE CUSTOMER SERVICE. THESE TIRES I HAVE ARE PROBLEMS, low profile not good for NJ roads. The tire I had on the car was a Goodyear Eagle that I purchased on 3/24. They did ALL the research and found out I had road hazard warranty on the tire that blew. New tire FREE. JONATHAN AND JOCELYN made it all possible. Saved me over 200.00 that I was prepared to spend. I was in a jam and they got me out of it. Hats off to Pep Boys Piscataway. A big way to go. Grateful and trustworthy car care. A little grease on carpet or soot. Should come off. Only negative. read more

Pep Boys - Blown tire - Auto Repair Near Me - Piscataway, New Jersey

My 18 yo daughter, a student at the Univ of Tenn Knoxville, had a flat tire on her civic, after being at the Univ for the first two weeks of her first year. She took the tire and rim to Pep Boys at 4770 Centerline Drive, Knoxville, TN 37917. They didn't have the tire and had to order it. She went back two days later when they got the tire in. They had mounted it on the rim, but told her they didn't have time to put it on the car, and that she could go to Firestone 5 minutes away and they'd take care of her. She went to Firestone, who told her Pep Boys hadn't even balance the tire, and that Pep Boys had clearly done her a very unprofessional disservice, as the purchase price of the tire everywhere else includes mounting, balancing, and installing the tire. Firestone balanced the tire for half price, and put it on the car for free. I highly recommend you DO NOT utilize this Pep Boys store, or any other if their company is going to take advantage of young students. Very unprofessional, and fortunately for her, she learned a good lesson about a company that cannot be trusted, and to never do business with again. 'Caveat Emptor.' read more

Excellent customer service. Everyone friendly and helpful. Attentive to detail. I would recommend this place to people

Came here for a brake replacement. After they replaced my brakes, my car began shaking while driving. This is a problem I didn't have prior to the brake replacement. Went back and asked them to fix the brake again. And again after the claimed to fix the issue again the car began shaking. I really don't recommend a brake replacement here for anyone. read more

This Pep Boys gave me such superior service that I will not be going anywhere else to get my car repaired. The staff, especially Mike and Ravin, was extremely friendly and knowledgable. They didn't mind answering my questions at all. My car was fixed quickly and now it runs perfectly. It was a great experience and I will definitely recommend them to my friends and family in the future. read more

I had an appointment to install 4 new tyres on my Lexus RX350 at this location for 10 am on 11/25/2018 and after dropping the car I went to shopping center across the street and they called me around 11 am to say they don't have that tyres in stock and if I want I have to pay them upfront for all the charges and they will order it from warehouse and will install a week later. Very unprofessional to take an appointment day before for a stuff they don't have. Not going to there place ever. read more

That's two hours of my life I'll never get back! I had a 2 pm appointment for an oil change and a brake check. I was told they'd do the oil change right away and they'd let me know within an hour if I needed to have brake work done. I watched as other people, most seemingly without appointments, came and went. A gentleman with a 3 pm appointment complained at 3:25 and his car was taken in. Thinking my car was being serviced, I blissfully waited until 3:45, when I saw my car was still where I'd parked it! Frank, the "Service" Manager, said they'd had a mechanic go to the hospital. No one said anything about this and other customers ere being serviced, so his excuse, IMHO, is spurious. I will take this as far up the corporate food chain as necessary. I have been a loyal Pep Boys customer for years, but no more! read more

They dont know the definition of customer service. People at the front desk are not at all welcoming. They don't value customer's time. I took the appointment well in advance and told them the issue very clearly, but when I stepped in they said they dont have the parts, they have to order it and its gonna take 2-3 business days. Hell What was the point of taking an appointment then? read more

My car broke down 1 mile from Pep Boys and I had my car towed to them. I needed 3 things. A battery, alternator and belt. I was quoted $1020.00 with parts, labor and service fees. Oh and I paid $18.00 to have them do an analysis. What are service fees aka "pocket fees" I asked? The answer was unclear and are not listed under the labor cost. I told them not to do the work. I had my car towed the next morning to a garage where I was quoted $562.00 parts and labor included. I will never go back to Pep Boys. They should be investigated. read more

This place is horrible. They will tell you whatever you need to hear to get your service. What ever you do, DO NOT LEAVE YOUR CAR ALONE WITH THEM. Soon as you leave they will not fix or work on your car. I dropped off my car at 9am and left at 10am. Was told it would be done by 2. I got no call, called them at 4, they said call back at 6. I called at 7, they said call back the next day. I dont know what happened from 10am - 8PM with my car. You have to watch them work on your car to ensure the work gets done. This happened to me three times back to back. Smfh read more

I was trying to get someone to check my transmission fluid. I stopped at a gas station and another Automotive store the day before and no one knew how to check the fluid. I stopped at Goodyear on Easton Ave and they said I would have to leave the car there JUST to have the transmission fluid checked ! I went to Pep Boys and EVERYONE there was sooooo helpful. When I explained to the guy at the Service & Parts desk that I just needed someone to check the transmission fluid, he told me to just pull the car up to the bay. Several of the guys that were working there stopped what they were doing to ask what I needed. They checked the transmission fluid AND the oil. One of the guys there advised me what type of oil to buy when I was advised that I was low on oil. They put oil in the tank and asked if I needed anything else. WOW, what GREAT customer service ! And Marc Anthony was the best ! read more

If I can leave no stars I would. We have been here several times hoping that things would be better. Every time we have to call to check on the car. We dropped off the car to get an oil change and tire rotation and realized it's been 3hrs and they still haven't called. So after another phone call they said it will take another 15-20min. When we get there they said they didn't even do the rotation. So it took them 3.5hrs.... for an oil change??? You are better off taking your car somewhere else. Don't even bother. We aren't anymore. read more