I strongly recommend staying away from this location. I brought in four brand new wheels, two new tires, and asked them to reuse two of my existing tires. The car stayed in the shop for about five hours. When I picked it up, I drove home and parked it -- I didn't even drive the next day. The following day, as soon as I pulled out of my driveway, the tire pressure warning light came on. I stopped, removed the wheel, and discovered two holes punched in the inner sidewall of one of my reused tires. The holes had been plugged with screws and covered with black glue. It was clear that the damage was caused during the tire removal process at Pep Boys, likely because someone punctured the tire by mistake to remove it more easily. When I returned to the shop, the staff were rude and dismissive, refusing to take responsibility. Only after I contacted Pep Boys corporate customer service did the store manager agree -- "as a favor" -- to order a replacement tire. She told me it would arrive in a week and sent me off driving on a damaged tire, which was unsafe. During that week, I experienced strong vibrations above 40 mph, worrying the tire could fail at any moment. I also asked that both rear tires be replaced so they would match in condition, but the manager refused. I ended up purchasing the second tire myself. Ironically, my tire arrived earlier than theirs, and when I came to check on the Pep Boys order, I learned they had ordered the wrong tire size. I was told to wait another week. When the correct tire finally arrived, Pep Boys refused to install it. I had both tires installed and balanced at Discount Tire, but the vibration at 60-70 mph remained. Thinking my new wheels might be defective, I almost switched back to my factory set. However, I asked Discount Tire to rebalance the two wheels Pep Boys had previously worked on, and after that, my car drove perfectly smooth. This proves Pep Boys damaged my property, failed to perform proper installation or balancing, and provided unprofessional and rude customer service at every step -- including from their regional manager. Overall, this was a terrible experience from start to finish. I would never trust this location with my vehicle again. Replying to "owners" message - case #268557 that was previously created with your customer service department. Unfortunately, no appropriate resolution has been provided so far. read more

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I had an 8:30 AM wheel alignment appointment at the Stirling Rd Pep Boys in Fort Lauderdale and arrived at 8:25 AM. The manager, Michael, told me the wait would be over an hour and seemed surprised that I actually showed up for my scheduled appointment. When I questioned why the job wasn't planned properly or why I wasn't notified ahead of time, he told me to "get out" and said they didn't want my business. I've serviced all my 3 cars here for about 18 months, and this was by far the most unprofessional customer service I've ever experienced. Being spoken to this way by a manager is unacceptable. I will not be returning and do not recommend this location. read more

If you ever want to experience time as a flat circle, come to Pep Boys in Hollywood, FL (33023). I came for a 2-3 hour job and somehow ended up starring in a six-hour endurance challenge no one signed up for. Every time I asked how much longer, they hit me with "about 45 minutes," like it was a soothing spell meant to calm my slowly dying soul. Heard it three times -- started thinking "45 minutes" was just Pep Boys for "don't ask again." The front desk lady? Customer service with a sprinkle of "I already told you once" energy. My mom asked a simple question, and you'd think we interrupted her TED Talk on Attitude. By the end, I was waiting for the SpongeBob narrator to say "Six Hours Later..." while I questioned all my life choices. Wouldn't recommend -- unless you're into time travel, sass, and emotional growth through suffering read more

After two, prior 5 star reviews, new management and a new crew. STAY AWAY! They accidentally kept my car's wheel lock during the previous visit. Now, they wanted to charge me a fee for not having the wheel lock. Thousands of dollars in tires and previous service as a customer meant nothing. This place will soon go under. read more

The staff was incredibly helpful and kind. I am always nervous for car problems but the experience was smooth and the costumer service was great. read more

Have been to this location several times. Usually customer service is friendly and wonderful. Today, the young lady at the front had no desire to service me. Immediately her statement was there's a lot of appointments. You will have to wait a very long time. This was stated in a rude fashion, and no explanation as to how long I would have to wait for a simple oil change. Decided to take my business elsewhere, and will not be returning. read more

Pep Boys - Auto Repair Near Me - Hollywood, Florida

The went above and beyond to help me With my truck it was late when I arrived and they were kind and very helpful they diagnosed the issue and went to work. I want to give a special recognition to Rodrigo the mechanic and Eugene for all of the work they put in my truck. The value was great too Thank you again and I do recommend this company read more

It's been a while since I've taken my vehicle to be serviced at PepBoys and there have been some changes done both inside and outside. The waiting room has adequate seats for customers as they sit and wait for their vehicle to be serviced. You can watch whatever program is set on flat screen TV, help yourself to complimentary coffee, or charge your electronic device at the outlet station. The store is divided into three departments: Service & tire, Parts & advice, and Commercial. You can find items such as floor mats, detailing items, car covers, car customization, towing, bulbs, tools, hardware, jacks, wiper blades, antifreeze, coolant, washer fluid, car audio & video, auto repair manuals, and much more. I had a morning appointment for an oil change, but after thorough inspection, they also found the brake fluid and power steering fluid needed to be changed. I decided to get the brake fluid changed. The waiting time was a little over an hour. I received satisfactory customer service and I will be back to get the power steering fluid changed. read more

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Y'all should just pack up and shut this business down. PLEASE LISTEN TO THE REVIEWS. I sat in this shop for 6 hours for an oils change, after making an 8:30am appointment. Employees caught an attitude when I asked when my car would be serviced. I took my keys and left. It's not worth it. read more

Pep Boys - Pep Boys - Auto Repair Near Me - Hollywood, Florida

I called yesterday to make a 8:00am appt for today 9/1 ...I came in for 4 tires to be replaced and to balance and align them. Forgot to mention I brought my own tires to use. Before they started I made sure to clearly ask how long it would take because I have work at 1pm....5 hours from then, & the manager assured me I will be done in no more than 2 hrs. Here it is 11:45pm and I am still here waiting ..this is ridiculous...a lady got here two hrs after me and they're working on her car right away ..wtf? I will never come back to this location EVER or recommend it to ANYONE ! read more

This is the worst place to go for tires. They wouldn't rotate my tires even though I bought all 4 from them and I was at my 10,000 mile point. They simply said no. Then less than a year of getting my tires, I had a huge bubble and a bolt in one. They wouldn't honor my extended and hazard warranty and tried to get me to pay for a brand new tire. Stay far away from this place. They are only out for your money. They are unprofessional and rude. Best to take your money somewhere else. read more

I made an appointment online for tire balancing. These guys have some of the best prices for tire balancing. It came out to $8.75 per tire and the tire rotation was free. I had a coupon for $20 off alignments for 3 years and it came out to $120. Not bad as you'll get at least 6 alignments out of that. Ronald, the service manager took care of me when I got there. My appointment was for 9:30 and I got there a few minutes late. I was there until 11:30am. So it only took 2 hours for them to do all of that. I really didn't need anything else on my car and I'm glad they didn't try to make up things to fix. Overall, great speedy service. I will definitely come back here. read more

Pep Boys - Auto Repair Near Me - Hollywood, Florida

In June 2022, I purchased 4 new tires from their Ft Lauderdale location. No problems. This week, I have a slow leak in a tire. Found a nail in it. Took my car to the State Rd 7 location in Hollywood, FL. to have the mail removed and tire patched. BUYER BEWARE! Pep Boys does NOT include 1 year or any amount of time, of road hazard on their tires. I've never purchased a full set of tires that this benefit was not included. Luckily, it's only $30 to repair. However! As the service associate, Harvin, was helping me, his general manager Gabriel Ruiz, came from the service area and started berating Harvin in front of other customers. Saying that he was going to slow and he needed to speed it up. Harvin was non stop before I was helped and I'm watching him right now and he's literally handling every customer in line. It shows just absolute poor customer service for the general manager to chastise an associate in front of customers! Absolutely deplorable!!!! read more

Horrible customer service. Ladies this is not a place you want to come alone. I was here Saturday around 6:50 for a new battery. This is not a welcoming or inviting store to come in. No pleasant greetings or a single friendly smile. They made me feel like I was bothering them. the men in the counter quoted me a price for the battery. When I told to him to go ahead with it. A mixture of upset and disappointed took over his face expression. I was then told I was the last customer of the day with a slight attitude. After the battery was installed and paid for. I was then directed (pointed ) to pick up my car that was parked by their working station behind the desk. I had a hell of a time getting my truck out from there tight work area without hitting tools, tires a the metal poles. I was Not happy and felt unsafe. I am definitely not going back to this location again. read more

I had my car serviced today & was very pleased with the customer service. I had some questions about the cost of my bill and Wellington (Manager) was so patient & explained everything to me nicely. All the auto technicians were efficient and friendly! I highly recommend this location. read more

Horrible , horrible and did i say horrible! If i could give 0 stars i would...... lets just start off the manager Gabriel Ramirez is a complete unprofessional, rude person. I dropped my working car off for a OIL change that morning .. manager called me around 12 noon to ask if i wanted tk purchase tires because they were bald ( false) but hey he has to make a sale right... i told him no thanks just the oil change. He said ok. 15 mins later i received a call stating that they did the oil change but the screw had been stripped that there is no way that they can put it on and it will cost me 1500 to replace i said no way am i paying that amount you guys better fix my car the same way i came in the same way i wanna leave out. The manager kept explaining the last person that did my oil change fxxd it.... i wouldn't recommend anyone to come here as they are ripping people off. Now i have a car that has been towed and doesn't work. read more

The best place to get ripoff and the place hires back yard mechanics that don't have a clue what they're doing Gabriel ruiz is the guy to see he will tell you how good he is and that he worked for Mercedes' Benz for 12 years and working for pep boys because they pay him more. What a joke! I guess he's why 2 stars is good enough for him. read more

Pep Boys - Violent criminal Gabriel ruiz - Auto Repair Near Me - Hollywood, Florida

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Had a great experience having my 2004 Hyundai Elantra car serviced at pep boys. An expensive couple of repairs but the customer service we received made the overall frustration of car repairs bearable. I also feel that their prices were right in line with what I should have been charged and they were not over priced. They even worked with the warranty company to have the one part that was covered to be taken care of. They communicated effectively with me as to what was wrong with my car, what needed to be fixed, how it was going to be fixed and the time frames. The repairs were done quickly and completed as promised. My car is an older car and not one time was I made to feel uncomfortable because of it. I want to get a couple more years out of it and the mechanics/techs seemed optimistic that if I take care of it that we can certainly do that. Going forward I will take my car here for any work that needs to be done, tires, batteries, oil changes and so on. They have my business, recommendations and will be a loyal customer going forward! read more

Pep boys will have you on hold for 20 minutes just to ask you to wait an additional 20. Very expensive. My 11 year old daughter has better customer service...., they make you feel like your bothering them and the CUSTOMER is a inconvenience. Very smart people that will sell salt to a snail. Should be a part seller because fails horribly as service center. I definitely will never be going back to that business read more

poor customer service from Jaider B. I'm coming from tampa due to hurricane milton...I brought 2 new tires with me to get them changed here in Hollywood. I had a spare on my FR and a fully dull tire on FL, my two back tires are at 1-3 tire tread length. I came in requesting the new tires on the back...now what would be the smart thing to do.... put the back tire with the 1-3 in the front correct?....common sense ain't common I guess ....i come out to my spare still on my vehicle...then he charged me again for just putting the tire on the wheel (not on the car). At that point I was just going to just put the wheel on my vehicle myself...lucky a service mechanic looked out and put it on for me.... Jaider B said it was a lack of communication on my end...I worked as a technician for Roush and a technician for Jim Ellis Kia of Kennesaw, and I have my own business in real estate construction....this is unacceptable for customer satisfaction and service for a big name auto service. I asked for the manager and he said he's the manager for right now and what did we need to talk about. The kid is only 20, terrible management skills. im not confrontational on events like this especially with kids so i paid the extra money and just wrote a review on my experience at this location. read more

It's been almost 3 months that I haven't had a car due to the damage caused by Gabriel Ruiz and his incompetence. The amount of stress this pep boys has caused in our lives with no ability to take responsibility is astounding. Also, we tried to file a complaint with corporate and they said they'd escalate our case. They have gone ghost. read more

Good afternoon.... A little background before I address our experience at one of your stores today. At 65 years old, I have been a "Car Guy" since my teens. Prior to my retirement, I held numerous ASE Automotive Technician Certifications and after starting my career as a Technician, ended my career as a Fleet Manager responsible for a fleet of approx. 1500 vehicles. My daughter needed new tires and an alignment for her 2012 Lincoln MKZ. I had used Pep Boys Service Center in West Hollywood, Fl a few times many years ago but switched to a "Mom and Pop" repair shop some time ago. They closed recently so I figured we'd return to Pep Boys for our Automotive needs. My daughter and son-in-law dropped off the car and was given a total price for the tires and alignment that included a coupon my wife printed from your website. When they returned for the car, the price had increased from $640 to $730 and when questioned about the price difference, the Manager "Gabriel" became extremely belligerent and threatened to call the police. My son-in-law is also an ASE Certified Tech currently working as an Automotive Technician at our local Tesla Dealership. "Jacking the bill" is a scam that's been around as long as we've had cars but I thought a large company like Pep Boys would be above such tactics. Apparently not. Having worked in the Automotive Industry for over 45 years, I am frequently asked for recommendations for shops by friends and family. I expected better from Pep Boys. read more

Use Caution when getting tire service at PepBoys. Brought my car in for oil change and losing air pressure in passenger rear tire. Pep called me and said "don't see any issue with passenger rear but driver rear had a sidewall puncture and had to be replaced". Later, call from PepBoys said they did find a sidewall puncture on passenger rear as well. I never saw any damage to that tire but told them to replace. When I came to pickup may car asked to see the damaged tires. It was dark but used our flashlights but did not see any damage. Came back a day later in the a.m. when I could see damage and the tires mysteriously disappeared, within 24 hrs on the weekend! Called to file a complaint and was met with rude, argumentative company rep. Needless to say will never set foot in PepBoys again. Opinion - Steer clear of this place. AG Ft. Lauderdale read more

DONT GO HERE UNLESS YOU HAVE TIME TO WASTE! Came in at 9 scheduled appointment time. Didn't get out of there until 12pm, all I got was a battery change! RIDICULOUS! read more

I turned my car in Monday July 18th 2022 and was told that my car would be ready in 3-4 days. My car needed to have the evaporator replaced. In order to do the job the dashboard and the windshield needs to be removed. I called on day 3 and was told maybe by Saturday July 23rd. I was told they have a company coming to remove the windshield Monday July 25th and "we'll call you when it's ready" multiple times. July 27th I went back to the location for an update and I was told the ac repair employees are on vacation and the windshield still hasn't been removed. My car has had no progress in days maybe a week because the windshield still hasn't been removed to completely remove the dashboard. You can't completely remove the dashboard if the windshield hasn't been removed. The entire time my vehicle has been getting "repairs" made I've been paying for a rental every day out of pocket. Had I known the staff that would be working on my car was going on vacation I would've never turned my car in for repairs that day. This was a major inconvenience for me and very unprofessional and unfair. Multiple staff had mislead me to believe there has been progress. I was a paying customer like everyone else. This wasn't a favor for me it was business. It was initially a $2,300+ job that I had to pay for and was told the job would be done in 3-4 days. My rental fees came up to an additional $2,300. My car took a month and a week to be repaired. After I paid for my service I was told they would file a claim to pay for some of my rental fees for the inconvenience. Nothing. Nobody has contacted me about it. I've called corporate several times and was told they would get in contact with me. Nothing. I've called corporate and emailed corporate with the same response but nothing. Terrible business. read more

I had an appointment for January 6th. I called and spoke with Franklin to see if I could come sooner. He advised that I could come on December 30th at 8am. I told him that I had another appointment at noon and would need to be done by 11 and he said that shouldn't be a problem. I arrived to a line of people at checkin and only one person doing the checking in. At about 8:30 another person began checking in people. I got checked in and reminded them of my time restraints. I was reassured that it wasn't a problem. The mechanics showed up about 9. My car was the first vehicle on the rack. All of the tires were removed and replaced with the purchased tires. The mechanic then took a break it was 10am. I waited and no further work was done on my vehicle. A line had formed to speak to the servicemen so I got in line to find out what was going on at 2045. I overheard the service technician tell a customer in front of me that it will be a three hour wait before his car would be finished. The customer became very upset and was going back and forth about the wait time and the actual time it takes to do the job considering his car was already on the rack as well. Finally I got to the front of the line at about 1110 and asked the service technician to disregard the alignment and just put my tires car so that I could leave. He said that the other technician has gone to get a part for my vehicle and would return soon. At this point I'm thoroughly annoyed because no one has said anything to me considering I was pressed for time it would have been the courteous thing to do. The other service technician then walked up and tried to explain what the problem was in which I really didn't want to hear at this point because it was a bit late to explain. I explained that at this point it doesn't matter what the problem is/was, I just need to get my car expeditiously. Despite me telling him that I don't want to know the cause he insisted on trying to tell me instead of answering how long it would take them to put my tires back on my car so that I can leave; which was causing more time to pass and making me even later for my appointment. He finally said that it will take an hour, in which I explained that I didn't have an hour. I finally just walked away because I was increasingly frustrated. Needless to say I didn't get my car until after twelve. The servicemen were friendly but their communication and consideration was atrocious. read more

Getting a ticket for having no brakes lights is never fun, and yes it's also dangerous, but after going through the usual changing of the light bulbs, and fuses, they still didn't work. So the next logical step was to set up an appointment with this Pep Boys location to see if they could help me out. Juan took care of everything I needed and was extremely helpful. Being a girl it's usually intimidating to go into a an auto shop and try to not get ripped off, but Juan was incredible. He called me a few hours later and broke down everything that needed to be done to fix my situation (burned out light bulb sockets and a faulty brake switch on my pedal), including all the costs (parts and labor) associated with it. He even took off $50 for what I was having done since it was a hefty price. With the quick service and friendliness at this location - especially from Juan, I will definitely be bringing my car back here for any other services. read more

I took my car Nissan into Pep Boy on 2/3 for an ac issue covered by my auto insurance company.The Mechanic Tech Marcelo inspected the car compressor & I was told the AC compressor wasn't an issue . So I decide to service my car for routine checkup . The service was render & car ready the same day . After 3.5 weeks later I took the car back in 2/28 for the AC compressor was Told By Frank & Marcelo that they need to get my insurance approval before starting service which would take about 5 days . From that point on customer service was horrible. I would call to check the status of the repair & when my car would be ready No One would give me any direct answers when my car would be ready.Telling me they are waiting on parts , basically getting the run around . Finally asking for the manager & Gabriel The Assistant Manager responded on 3/16/22 to explain reason for delays mainly being the insurance company approval was never requested REALLY!!!! That's unacceptable !!!!!!. Gabriel was apologetic for the delays & submitted the claim pending to be approved within 24-48 hours . Finally my car was ready for pickup on 3/19/22. I will never refer anyone to Pep Boys they're customers service was the worst ever . Causing me unnecessary rental fees from 3/3-3/21. No service recovery was render nor discount on auto repair service This isn't NO way to treat your customers. Signing off A very Annoyed Dis-Satisfied Customer . read more

We took our Rang Rover there to get tires and balance. They 'bait and switched' the tire price and stripped one of the lug nuts. And to add insult to injury it still dhakes at speed. Oh, and it only took them 4 hours to do this mess!!!!!!!! Never go here for maintenance!!!!! read more

I just really wish there could be an option to give a -5 This is the most horrible place to service your vehicles. Worst customer service. Careless people on duty. They look like zombies working obliged to do a job they seem to never accomplish since I had to go back 3 times for them to fix it and at the end nothing was done correctly. If you do not want to waste your money and most important your time, do not use this place. These people just want your money with no regards of your safety and/or your investment. Apparently the employees are not the issue because the management are the ones getting this kind of people. They should just close this company for being a scam to the people. read more

This place is the worst. Why? They checked my battery which was fine. I was told I needed a new alternator. THEY LIED. I know for 2 reasons. 1, the amps, as per the manager were fluctuating between 12-14. I knew nothing alternators so I thought that was bad. NO. That's quite good. I was given a price of about $600 for labor & $365 for a remanufactured alternator. Went to the local mechanic with Pep Boys price. Total cost? $365 for a NEW alternator & $285 labor. Same issue of the car cutting persisted. Turns out the problem was a clogged fuel injection. A $13 bottle of fuel injection cleaner solved the whole problem. read more

Not sure they even deserve a star. I took my car in Ford Flex couple months back. The "tech" changed my oil and left my car door open and killed the battery. When I went to pick up my car the car door was not shut and lights were on. The register guy jumped my car and said it would be fine. Then after I picked up my daughter from school the car didn't start. Had to get AAA to jump my car and headed back to this piece of _______!!! The rude staff did not show any concern and in fact mocked me to my face. Got no help here. Had to go to another pep boys and the nice and trained staff there gave me a discounted battery. The next day the manager calls me and tells me he will give me a credit for a free oil change next time. I take it because it's better than nothing. Send my assistant in today for the FREE oil change. Turns out there are NO notes on my account about this and they told my assistant to please call them and ask for Jeffrey or Clifford. This store is the worst! Don't go there! read more

This was an absolutely ridiculous experience. I can't even attest to how the quality of service is since I was left waiting at the register for almost 20 minutes and with absolutely no acknowledgement. What was even more disappointing was the fact that I asked the only other employee I saw during that time if he could get someone who could help me and the response was the associate was with a customer. Said associate saw me walk to the register as he stepped out with the customer in question, didn't say a word, not even a simple, "be right with you", and then disappeared for over 15 minutes. I'll gladly retract my review of this place if I'm not understanding of how these kind of shops operate, but wouldn't it be the Mechanic's job to spend that much time investigating a vehicle and the cashier's job to take in the customers for services and pass the info along to the mechanic? Especially when there's a queue of people waiting to be helped? I honestly ended up leaving without service because they clearly don't value my time and I had no intention of staying there for 3 hours. That's what disappearing for that long communicated. I went to this location because my GPS took me here instead of the Stirling road location I usually go to before I realized where I was going. The other Pep Boys, even when they're busy as can be has me out in less than 90 minutes. Will make an effort to avoid this place at all costs in the future. read more

A terrible service I paid thousands of dollars for a problem they told me that I had a guarantee for 3 months just a month passed and the problem reappeared and they say that they are not responsible and that I have to pay $ 3000 again they are crazy stupid read more

Horrible customer service, overpriced cars I am paying over 1000 usd for a non luxury car. I had an emergency they rented me a car that would not start and when I called a lady answered and she said find the emergency number on the contract! What a b! The cars they rent for Uber are not in good condition and the give wrong registration and plate information. I am making a complaint. read more

Stopped in to get my oil changed without an appointment. First mistake and all mine. When I see 3 people, employees, sitting in the work bay and 2 at the service desk on their cell phones, I thought "awesome " they aren't busy. Asked how long it would take, 2 and a 1/2 hours. Guess I have no idea how business should go or they are as busy as they want to be. Your loss Pep Boys! read more

Pep Boys - Auto Repair Near Me - Hollywood, Florida

My pepboys nightmare!!!! Thank you to all management for your help to resolve the issue... I took my Chrysler 300srt8 to get serviced at this store, the mechanic that worked on it accidentally ripped the bumper off. The manager Juan immediately made a report and fallows up with me the next day. I trust Juan and the other manager Sebastian did the best they could to keep me updated, but it seemed that the corporates claim department wouldn't approve the repairs. 20 conversations over the phone and 2 months later, i keep getting reports from the management that there is nothing that they can do but wait on the claims department to do their job. It sucks that all the managers from this store had to take the heat from me when it seems it was out of their control what the claims department decides to do. I had to contact the customer care 1800pepboys and demanded them to send me a check immediately. Customer Service Manager Teo contacted the next day to verify all my contact information to send me a check. I'm so happy this is over. I bring all my vehicles to this store since 2001. I trust all the staff and i enjoy shopping at this store. They support our troops and they are always looking to satisfy the customers. I don't know how is it that corporate dropped the ball on this one, but thank you Juan, Sebastian, Teo and the rest of the service department employees. i trust the boys to get me where i need to go... read more

Pep Boys - Auto Repair Near Me - Hollywood, Florida

Been going here for 6 years. PJ was best. New guys are terrible. Calling is a nightmare but on hold immediately many time for 20 minutes plus. Have to keep calling the front store to get someone to transfer over to auto repair. Service take way to long waited over 1.5 hrs or oil change. read more

I waited for 2 hours, only to be told me that the model of the tires of my car were not available, a shit of service and employees too! Cero star read more

I have been at this Petboys franchise just a couple of times, although I have been a Petboy customer way up North, where a used to reside. Its service is good. However, this place seems to need to revise its logistics, as the waiting time for repairs is too long. Some of its employees could use some improvement in their skills at negociating services and costs with clients, in order to retain customers. Luckily, I came across this manager or supervisor by the name of Clifford, who besides been knowledgeable of the job, is affable, and good at dealing with us the customers. Good customer care by him. Thank you. read more