Brother Movers are GREAT. They were able to help us with needed packing help on a same day request…read more The 2 men were very efficient & knowledgeable when packing our furniture a loading it into our rented U-Haul box. They even put down protective runners on our stairs & walk ways before moving any items. Thank you!

Awesome team. They worked really hard and did a great job taking care of everything. Above and…read morebeyond service. They worked nonstop and helped me move everything into the correct rooms and even helped rebuild furniture. We even asked for some items to be re-arranged and moved again and they did it without complaining. Great value for amazing service! They also don't nickel and dime you for everything. I would definitely hire them again for my next move!

I had very good experience with this place very organized and professional I was in and out in 5…read moreminutes when I dropped the truck back didn't even took 2 minutes with everything great customer service I recommend them 100%

The Truck Rental office is adjacent to the Car Rental office in the same building. Everyone working…read moreat Truck Rental is extremely helpful and very knowledgeable. They are willing to answer any questions you may have. Thank you to Dani for making the process of renting quick and efficient.

Was skeptical about walk in availability, however my family was lucky enough to have Nick help us…read moreout! Not only did he find the best deal with a busy business day, but he was super friendly and more than capable of helping others at the same time. Glad to see him working here !

I've been coming here for years. I've always had a great experience. Friendly service and huge…read moreselection of trucks to pick from. Great selection of moving accessories as well. One stop for all your moving needs.

I come here often to buy my packing peanuts and tape. I downloaded their app and I can pre pay for…read moremy order. I just show up and get my items and they have it in their system that I've already paid!

This review is for the Customer Service Agent in District 707 in the scheduling department of…read moreUHAUL. ANDREA LYNN!! I'm posting here since this is the Uhaul with the highest rating! I had a truck reserved for a Friday evening, received a confirmation the day before that I could pick it up the next day.. in a town an hour away. I don't want to go into specifics because it has all been resolved by Andrea Lynn. I had called to get it all sorted out. I was put on hold three times, transferred twice and hung up on twice, presumably due to their inefficient phone system because even at that point I wasn't upset. I get that it was close to the weekend and lots of people are choosing to move at this time prior to the Summer rush. Yes I was upset that they reserved a truck so far away. Yes I was upset that an agent told me there was nothing I could do about it. Yes, I was offended when someone suggested should take a 10' instead of a 17'...... life happens. However, Andrea listened to my situation, saw how it was affecting my entire move/family/life and did a little research. She offered me the truck I needed for a day later, even gave me that free day. As a person who knows compromise is less time-consuming than complaining, I took her up on it! Moving one day later, but peace of mind makes it sweet! Thank you Andrea Lynn. I hope someone who knows you will read this and let your supervisor know that I appreciate you going above and beyond to help me and my family! If the manager at this locations can pass this along to the appropriate person so Andrea Lynn can be recognized for her superior customer service and grace under pressure, I would appreciate it very much!!! Thank you once again UHaul.. for getting things done!

Great experience renting a long-bed pickup truck to pick up some mulch from Ciardella's just up the…read moreroad (also highly recommended). Who knew that in super-expensive Palo Alto, you could rent a pickup in excellent condition for four hours for under $50 all told? (A full day would have been just $10 more.) And everyone there was very nice. A great rental experience!

We've rented from Hengehold twice for Burning Man, 2024 (15' box truck) and 2025 (24' box truck)…read more We've had bad experiences with other rental companies in the past (U-Haul, Enterprise, you name it) so we wanted to go with a local company that seemed to invest a lot in a great customer experience. The first time had no issues. The second time, the truck failed on us Friday night [more details are below], and we had to get a last-minute rental from Enterprise, while also locating a parking lot where we could leave the faulty truck. Hengehold was not reachable because they are not open on the weekends. Then, we had to spend time/energy unloading and reloading a new truck, and a friend had to stick around on Monday to eventually get that truck towed. Hengehold refunded us the full amount. Knowing the Burning Man general schedule (which is the same every year), and as a business that must draw in a ton of revenue from the event, I'm surprised that they are not open on that Saturday/Sunday to help with these issues and provide replacements. I'm leaving 2 stars here (instead of 1) because their customer service (when they're open) has been easy to talk to and work with (including the refund part), and because we still had a positive experience the first time. We will still consider renting with them in the future. ================== More details on the second time --- We drove the truck from Palo Alto to San Francisco on Friday, and spent the day loading in our supplies. We drove the truck out that night from SF headed towards Reno, and within 1 mile it started malfunctioning. The dash said there was an SCR malfunction (see picture) & the truck started beeping. We called a technician (not affiliated with Hengehold, since it was out of hours) who spent an hour with us running tests and said there was a clogged DEF catalytic converter. He hypothesized that possibly 1) just over time they wear down or 2) bad DEF in there that caused it to happen faster than normal timeline. He said there would be large overhaul of the system needed and that it was not fixable over night. "It's absolutely not getting to Reno". When we started driving again it wouldn't go more than 2 mph.

There's an App to rent truck or storage unit. We didn't use…read morethis location for moving materials or a rental. U-Haul can install a tow hitch on your car/SUV for you. Appointments are readily available, and they take less than an hour to install it. Their installation does not include the electrical wiring to connect the rear lights or brake system on what you're towing. You'll need to find another group to do that work. Full marks for great appointment, availability, polite staff and fast, Service!

Truck rental contract doesn't match reality, as a result I overpaid 3 times on refueling.read more

Dinesh is nice. But, if something goes wrong (in my case, the truck broke down), be prepared to go…read moredown multiple days worth of frustrating customer service and roadside assistance calls where agents deflect responsibility and waste your time. Ask for a customer service supervisor - it seems they are the only ones with the authority to make helpful changes to your billing. But, don't expect it to be a smooth or quick process.

I'd give 0 stars if I could. Booked a truck rental went to go pick it up and they said they didn't…read morehave any trucks available for us and cancelled our reservation. Why be able to book if nothing is available? Workers were unhelpful and customer service is lacking. Don't understand how this business is still running.

Pretty decent service. I had a tow hitch installed on my Tesla Model 3 here, and it was about the…read morebest deal available, aside from DIY. It took a bit longer than they estimated, but the staff were friendly, and there was a place to sit and wait. Can't complain.

Booked a van for about 6 hours to be picked up late morning. Booking on the website was a breeze…read moreahead of time and able to adjust time needed/pickup day was nice. Actually arriving to pick up, just had to show my driver's license, take a selfie (I suppose to show it was actually me), and provide a backup contact. Only part of the transaction that could be more streamlined was finding my van as I had to look around the row of vans to find it. But the van was clean and drove without issues (van only had about 5K miles on it so very new). Returning was pretty easy: just had someone come out, check the fuel level, and send the invoice to my email. $19.99 + $1/mile.

We rented a power washer surface scrubber from them. Their customer service is amazing. I contacted…read morethem initially to find out if they had what I needed, they were helpful and informative. When we came to pick it up, they showed us how to use it. We had a minor issue when we got home and called them. They couldn't solve the issue on the call, so Roger came out right away to the house and fixed it! It's an employee owned company and it shows. They have great service and truly care about their customers. Highly recommend them.

They rent you equipment with pre existing damage, when it breaks on you they make up many excuses…read moreto blame you for the damage. They'll keep your daily charge plus deposit without even think it through that they might have made a mistake. I rather go else where.