We had a camper van all set up from Outdoorsy for our spotting break trip to Tennessee and the…read morething ended up being piece of garbage and told the owner it wasn't road worthy so returned it after 20 minutes, that's how bad it was. Nobody, even the airport rental places had a large suv or 12-15 passenger van until we called Chicagoland Truck Rental and spoke with Bruce. He knew we were in a bind as we were leaving very early the following morning and was honest with pricing and even cut me a break. Van was in good shape and clean. They were great to deal with and would definitely recommend them. Thanks guys, you made it a great trip otherwise we would've all been really cramped in our midsized suv haha. You're #1 and I've already recommended you to a few people for future needs! -Dave J.

Excellent service. Very thorough in explaining everything. Quick in and out. This some of the best…read moreservice I have had in Chicago.

We needed to move two couches, each has measured 93 inches in length. I was vary at first that the…read morecargo van would fit the couches but it did. This location is great! So much better than any I've been to. It's clean, the people were friendly, helpful and pressure free. They sell you for what you need and that makes it great to pick up the truck or anything there! Their indoor area is also kept clean and lots of space. The boxes are nicely stacked. Check in was easy and service was helpful. The van was new with 580 miles! I was so happy and the van was new so it road very smoothly and smelled still new. I was also surprised to see the rear view mirror had a camera built in when reversing with made me more comfortable and relieve to drive a big van. The side mirrors too had the dual mirror where one of it has the wide view to see the blind spots, which was so helpful. I had loaded my coaches easily and the trip was fun. Driving that new van was also quite enjoyable. With the app, the after hours drop off made it super easy. I'm intimidated no more now and I'll take that van across the country as it's so fun to drive!

Stopped to pick up 20 boxes. $28…read more $57.82 for 20 medium sized boxes, roll of brown easy tear packing tape, 2 dish saver boxes and two glass saver cells. Items were too big for the back of my trunk and we ended up having to take down 2/3 of the back seat down to get the medium boxes in.

Reserved a truck a week in advance and the called me before a day before my move to say they're…read moresold out and can't provide me a truck. What is the point of a reservation?

Total SCAM!!! This is a warning! Save your MONEY! Had…read morereserved a car in advance for a Saturday. Saturday morning they called me to tell me that cars are running out and it's first come first served and they will be closing in 2 hours. Had me scrambling to get ready to go there so I can get a car. I get there and they don't take my card but they took the money out when I had reserved online with the same card?! So, I was left without a car and they told me to call the 800 number to cancel the reservation and got charged for cancellation. Total SCAM!!! I will never trust this company. Go elsewhere!!!

Avoid if you can…read more They act like they are doing you a favor by renting you equipment. Have had defective equipment rented a couple times. They still wanted to charge for the time it was down due tot their negligence. Last visit, needed a mini skid for 4 hours and would not allow it unless paid for all 24 hours as they don't have a working hour meter on it.

Visited the store last week and no one was wearing a mask behind the desk. I asked why and was told…read more"We decided we are not wearing masks" "Tired of people coming in and making fun of us" "We keep our distance from each other" Normally I would give this place 4 stars, but not after hearing that attitude. I will find somewhere else to go!

Easy rental, fast and cheap. Easy to drive just what we needed at a great price and great employees…read moretoo!!

So, I can truly only speak of my own moving experience with…read moreOlympia Moving and Storage from this morning. Now keep in mind I have not unpacked as of yet. But I will definitely edit my review if I feel differently. Hence the 4 stars for right now :) But from a purely customer service stand point and what I saw over the course of my almost 4-hour move (due to how much stuff I personally owned). I am forever grateful for Omar, Dwane, and Tony! Omar, Dwane, and Tony- The three musketeers who made a move that I was dreading to do completely alone a breeze. I was informed at all times of what was going on, what time frame everything could happen in and they let me know they could start early this morning. I had slept at 3 am from packing and trashing and was exhausted, to say the least, all moves are difficult. Omar- informed me of everything and worked on making sure all my items were wrapped and securely delivered. Dwane- worked tirelessly without any hesitation to the amount of work that was there, Tony- Brought the jokes and equally stayed focused on the task ahead At no point did I feel I had made a mistake- primarily the opposite- I had never used movers and I thought to myself- 'How have I never used movers'!!! These guys were respectful, mindful, pleasant, had amazing work ethic and worked very efficiently. Thank you so much for everything and I will definitely use you all in the future and recommend the three of you personally. Sincerely, Ruchi :)

Let me start by saying if I could give zero stars here, I would…read more I contacted this company about a move, indicating that I was moving from a 2nd floor 1 bedroom with approximately 1700 lbs worth of stuff to a 1st floor apartment about half a mile away. They sent me an estimate for $402 that included 3 movers at $115/hr as well as a $57.50 truck rental. Because I didn't have that much stuff we estimated that, all told, it would take about 3 hours. Everything seemed fine, so I e-signed the estimate and arranged for a move window between 11am and 1pm. The first red flag was when they told me they didn't take credit cards--only cash or check. In 2019 that's a little suspect, and who even has a check book anymore, but they came recommended to me, so I pulled out $500 cash just incase the move went over a little. On the day of the move 4 guys arrived, and the leader informed me it was now a fee of $145/hr, plus a higher fee for the truck. Then he looked at my apartment and told me that all of my stuff would take 4-6 hrs to move. All told, on the spot he told me the move would be at least $800 and that if I don't have the cash to cover it, they would only move an estimated $500 worth of my stuff. It was the last day of the month and I had to be out, so I started panicking. I told him I didn't have $800 to spend on this move and that all of this wasn't in the agreement I e-signed. He told me I could always Chase pay him the difference. And that's when I knew this guy was trying to run a scam. I called his boss who kept telling me that 4 guys were better than 3 and it would take less time. He absolutely would not listen to me when kept saying this was not what we scoped for nor was it what I had signed on for. He assured me that the movers would move my things and we could work out the difference later if it went over. During the move out the lead guy lectured me on how much stuff I have and told me my TV table was cheap and I should buy a nicer one. And even though my landlord required all moving to be done out the back of the building, he didn't like how far the walk was, so he informed me he'd be using the front door. Two things: First of all, I don't have a lot of stuff. I'm not a minimalist, but I'm def not a hoarder either. It was a normal (and clean) 1 bedroom apartment. Second I like my TV table, but yeah, it was cheap because I like saving money. But that is beside the point. In the end, we didn't go over on cost, because like I said, I really didn't have that much stuff. The whole process took just over two hours. On the other hand, the movers didn't move all of my things. They refused to take my computer and some boxes that had my cleaning supplies in them. The guy said he might break the computer and didn't want to be responsible for it, and that the cleaning supplies were liquid and he didn't want to deal with them. I ended up having to make two additional Uber trips to get the remaining items to my new place. One last thing about this whole miserable experience--one of the movers took a massive shit in my new bathroom and the apartment smelled like it for about an hour after the fact, despite the opening of windows. I will not be using these people again.

Absolutely fantastic service. Yesterday, my minivan decided to stop working on the highway right…read morebefore getting to Great America. My husband fortunately was able to move it out of the ticket booth line. Needing towing or roadside assistance on a Sunday is a truly impossible feat. This wasn't my first rodeo with not having towing/roadside help available on Sunday. Thankfully, Q Roadside picked up right when I called, told me how many batteries, etc. he had available and got in touch with my husband immediately. Thankfully, our minivan was towed and is now being worked on. To add to the cars just want to break down party, my husband's car was sitting in our garage not starting up. We informed Q Roadside of this. In addition to helping us with our minivan, he jumped my husband's car, monitored it, and even offered to come back if it didn't start again after the jump. Truly exceptional service on a Sunday (when our suburban fleet of vehicles like to break down)! I will call on Q Roadside again in a heartbeat if we're ever stuck in this situation again. He was fast, knowledgeable, and super helpful.

This company was on time and ready to dolve the issue. What a great guy, knew exactly what to do to…read moreget me rolling. A great value. Nothing is worse than a road side breakdown. A big thank you.

I rented a U-Haul trailer in Washington, DC on 3/7 for a one-way rental to Morton Grove, IL. The…read moreservice in DC was exceptional - professional, efficient, and friendly from start to finish. Unfortunately, the experience at the Morton Grove location was the exact opposite and completely unacceptable. I returned the trailer early on 3/8 - three full days ahead of my contract end date. I informed the employee on site that the trailer was on the lot and asked if I needed any documentation. I was explicitly told no, and that he would check it in later. I relied on that guidance and left. Because the Morton Grove staff failed to check in the trailer when it was actually returned, I was later contacted on 3/11 and told the trailer had not been returned. Not only was this incorrect, but their internal failure resulted in me being wrongly charged a late fee. To be clear: the trailer was not returned late - it was returned early. This charge was entirely due to staff negligence. What followed was an unnecessarily prolonged and frustrating effort to correct a mistake that should have been resolved immediately. I went back to the location and worked with Antonio, who acknowledged the error and attempted to help. However, despite multiple assurances over several days that the General Manager, Steven Phillips, would process the refund, no action was taken. When I finally reached Steven Phillips on 3/21, the situation escalated further. His behavior was shockingly unprofessional - he was defensive, dismissive, and raised his voice during the conversation. Rather than taking accountability for a clear error made by his team, he repeatedly framed the refund as a "courtesy," which is completely inappropriate. This was not a goodwill gesture - it was a correction of an obvious mistake caused by his staff. The lack of accountability, poor communication, and unprofessional conduct at the Morton Grove location turned what should have been a simple return into a multi-day issue requiring repeated follow-ups. This reflects extremely poorly on the management and overall operation of that location. U-Haul should take this seriously. The Morton Grove location demonstrated a breakdown in basic operational procedures and an alarming lack of professionalism from its General Manager. This experience was frustrating, time-consuming, and entirely avoidable.

2-months of storage of a pod, and subsequent truck rental worked smoothly at this location. Many…read morethanks.

I had a repair need for my car that I didn't know would take a few days. No problem, I'll get a…read morerental for the weekend. First, Avis website glitched and doubled my reservation. Okay, I call and they tell me I have to cancel on my end. It's within 24 hrs so it would charge me $150 to cancel one of the reservations. Figured I could work it out in the morning at my 8am pickup. Frustrating, but hey it's the digital age. I uber to the Avis to get my reservation (which I got an automated email and text about as a reminder to pick it up). I arrive at 8:15 and the woman at the counter says "oh dang I was just about to call you about your 8am reservation, we don't have any cars. Sorry we won't have any until noon." At this point, this whole experience is a disaster. Just refund me and cancel. "Sorry you prepaid, so you have to call Avis because we can't cancel..." I spend 10 minutes calling Avis, navigating the robot menu, and finally get through to a human who was kind enough to help me get cancelled and refunded. If they wouldn't refund me I'd say it's borderline criminal. Wasted $50 in Ubers and missed my appointments for the day. Stay away.

the person at budget lied to me about not being able to remove the additional insurance I selected…read morewhen reserving the truck. before he looked me up in the system I told him I didn't want the insurance. he said there was nothing that could be done since I was there to pick up already. I explained that the website said I could opt out of the insurance if I wanted to. he refused to explain how to remove the insurance several times that I requested. I find out that he could have had me do it online myself, but I don't believe for a moment that he couldn't opt me out of the insurance during the pick up process. i got scammed by a typical scammer working at budget. also the truck was filthy inside and the dome light was hanging by a wire and flickering the entire 8 hour drive.