1. Penske

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Sioux City, IA

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Penske

1.0 (1 review)
Open • 8:00 am - 5:00 pm

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5 years ago

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U-Haul - Friendly staff

U-Haul

(2 reviews)

I have called for 14 days for information. Left messages for Manager (Marcie) who spoke with me on…read moreApril 2nd, 2026. Called back twice, waited on hold for 20 mins? No one came back to phone. Left two messages with Chad, no call back from Marcie (GM). If you want info or service requested? This place gets zero stars. Value? U-Haul is more expensive out of state for moves, than private movers, but I called for info anyway, yet never a call back. I would not recommend this place to anyone. (Sad, because when Lisa & her husband ran the place last year? It was great.) Poor customer service, poor treatment, POOR EVERYTHING. Stay away.

I have two storage units. Pay them separately each month! One is on auto pay. I paid my second unit…read moretwo days late, but I paid it! I went to my units to put a few winter thing inside. One unit had a lock on it. The guy at the counter said my unit was not paid for, I told him it was. I went home and checked my bank account. Yep, it was paid! I got on the chatline, saved the chat conversation too. The person on chat said they accidentally put my payment on someone else's account, she sent me the receipt showing I paid my bill. I went back down to Uhaul and my unit was unlocked for me. I thought end of story. But, I go another email saying my unit was unpaid. I sent an email back to Lisa the GM saying I paid for my unit to read the emails. I thought, end of story. Then today I get another email saying I now owe n additional 15$ and I have 15 days to get my unit caught up. But How can she miss that I had paid? Her own people sent her that they had messed up. Ignorance! My attorney is next! I have no way to email U haul all of this. This GM is Sioux City is worthless or trying to scam people out of their storage unit items! I have printed the arbitration form. And I will send it along with copies of the chat and her emails! Do not use these units. They used to be amazing, I have been there six years or so. Now it is a scam unit.

PODS Moving & Storage - Forget getting behind the wheel of a huge rental truck. We’ll deliver your container to you with PODZILLA, our level-lift system

PODS Moving & Storage

(21 reviews)

We are using this company to store and more our stuff in our home. We were able to fit practically…read moreeverything in our entire house and two four car garages into three large containers! There really is a lot of room in them. Inside the pods, they give you detailed instructions as to how to pack and store your belongings so that when they arrive at the final destination, they arrive in one piece. When we first contacted the company, they were super helpful and was able to answer any questions we had. We called a few weeks later because we needed to change the date on something and we were on hold for a while and then they were unable to help us for some reason. In all, I think this is a pretty good company to use.

Please do yourself a favor and use another company! I believe I have only written 1 other negative…read morereview in my life. You cannot contact the local company and all you can do is communicate with people at an 800 number. These people have no concern for your situation and don't provide any help if anything goes wrong. If the driver shows up at a wrong time, it is on you, not them. Very non-personal, cold, customer service that isn't the least bit concerned with helping you when things go wrong. Avoid at all costs and find another company in the area that provides the same service. After I booked them, I heard there were much better companies to work with that actually care about their customers and are less expensive.

Penske - truck_rental - Updated November 2026

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