worst customer service every. canceled our reservation last minute and no support on finding a new…read moreone at a different location. this company seems to be imploding, so avoid at all costs!!

Not just truck rental, but a full-scale agency with cars of all classes, from economy thru premium…read morecategories. First time at this location was a winner for me. I'm a Budget business member. I typically use the Vallejo, CA agency. But this location had a significantly better rate for my booking than Vallejo, so I decided to go with Napa. Driving to wine country for any purpose never disappoints. Such a lovely overall area of Cali. Jackie, the lady running the agency treated me with courtesy & respect which was really appreciated. My car--a shiny blue metallic Nissan Sentra with only 20k miles--worked perfectly as a new car should. Major advantage of this location over several other agencies including Vallejo's is a handy after hours drop-off service. Park your return in the ample-sized lot surrounded by several new car dealerships and just drop your keys into the secure slot adjacent to the main entrance. This option worked supreme for me. Shhhh, but this location also has a free overnight accessible lot. Meaning you could--in theory & in practice--park your personal ride on their lot (loose gravel behind the agency and accessible via Silverado Trail). Drive off in your rental for the length of the reservation, returning anytime day or night to drive off your personal vehicle. But, I didn't work up the courage for that move, idk maybe another time? Personal cars left there overnight are at owner's risk of course. And of course, I always recco renters take out Damage Waiver Insurance for their rented cars. For the peace of mind of PRIMARY coverage, which differs significantly from SECONDARY coverage typically offered by your credit card. Something happens to your rental with Primary? Basically, just hand the agency the keys and they take care of it. Secondary coverage (if ever called upon via your credit card)=NIGHTMARE. You'll potentially loose a few years of your life in stress having to go that route! (Never happened to me but I'm hip to the fine print, potential pitfalls & repercussions of a damaged rental car without crucial primary coverage). This agency is also located conveniently on busy Soscal Ave. near major bus lines that can take you back to Vallejo (Line # 11) or even major transportation hubs like BART, SF Ferry, and beyond during normal transportation times: https://vinetransit.com/. Great job Napa Budget!

The Vallejo branch is full of helpful, friendly people! Ryan the manager is so kind and a great…read morecommunicator!! Noah was available with info everytime I called. The trucks were clean and well maintained! THIS is how you run a business that people will go back to over and over again!

Highly recommend! Exemplary customer service and the agents…read morewere very personable. I had a very good experience. After hours Drop off was easy peasy.

I've rented from this location at least 5 times. In fact I have one of their trucks as we speak. I…read morespecifically only rent from this location despite the fact that there are 4 other locations around here. I noticed that some of the negative reviews were based on UHAUL as a company overall which really isn't fair. Yes Uhaul as a franchise is a horrible company. But as far as locations go, I personally think this is the best one due to the woman who is in charge / owner. It's on a small lot shared with a gas station so customer traffic in and out is heavy but as far as service goes I only come here

I would give more stars but it only goes too 5…read more Ahmed is a true gentleman even checked on us as we made our move too NV. Customer service 5 star plus Personable. 5 star plus Rates as agreed too Cleanliness. 5 star plus Highly recommend this particular UHaul and would definitely recommend

Rents out various U-Haul equipment. They do not provide U-Box containers at this location any…read morelonger (U-Haul website still lists them as the local provider). Though a small store, they have the essential U-Haul moving supplies. I purchased bubble wrap, dish saver kit, mattress bags and a stack of medium sized moving boxes. I'll be going back for some wardrobe boxes. Awesome little store. To view their actual Yelp page (The Rental Place), see: https://www.yelp.com/biz/the-rental-place-sonoma?uid=QT29XBO91SLjrytHynqjEw&utm_campaign=www_business_share_popup&utm_medium=copy_link&utm_source=(direct)

This location is at Heirloom storage, extremely convenient for Novato renters (of which I am one)…read more After years of renting trucks to transport props for the marin school of the arts theatre programs at Enterprise up in Santa Rosa, I decided to try Penske here and was NOT disappointed. The prices are competitive - set by corporate so not much room to negotiate BUT they make it up with service and convenience! Very nice, helpful staff in the office and they do a thorough job of ensuring that every nick and scratch on the vehicle is noted before you rent - so you're not help responsible. I highly recommend this Penske outlet for your truck rental needs - either short haul or one way.

Heirloom is a stellar business. Chris helped me with my truck rental - he was professional,…read moreextremely pleasant, calm, knowledgeable and patient. The truck itself was new, clean, in great repair, and the tank was full to start. The whole experience couldn't have been better. I would give 6 stars if I could.

Do not use this place. They have terrible customer service and they overcharge for their…read moreequipment. I'm sure I'm not the first person they've done it to. I rented a truck for 2.5 hours and drove it 20 miles. They charged me for 75 miles and 7 days. A month later I'm still disputing with no resolve.

In order to get the trailer I needed I had to drive 49 minutes to this location. I arrived and they…read morehad difficulty seeing my reservation. They they didn't know about the dolly I needed. The pulled it out of there back room and it was in poor shape and missing the strap. We complete the paperwork and he sends me outside with a man that doesn't speak English. We get to the trailer and it has a flat tire. There is a bolt in the tire and it clearly needs to be replaced. I go back inside and he tells me there is nothing he can do that I need to contact UHaul roadside assistance. Really? Your equipment is not ready to go and this is all you have to offer? I cancel the agreement and leave. Piss poor customer service and a very poor representation of UHaul.

I needed a trucks tows and this location had Great customer service and prices. I highly recommend…read moreit for all your truck rental needs.

From the owner: We are thrilled to introduce ourselves as a new business in Vacaville, dedicated to helping…read morebusinesses grow by driving productivity and providing a cost-effective, convenient alternative to owning or leasing a fleet. Don't have a business? No worries! You can still rent from us for your personal household needs. Rent pickup trucks, cargo vans, and box trucks for your seasonal and project-based needs. Whether you're looking for a one-time rental or a long-term strategy. Enterprise Truck Rental has a wide selection of vehicles for your fleet.

Horrible service! Reserved a truck 3 weeks in advance for moving. Got a call 1 day before that they…read moredon't have the truck. Apparently the previous person needs it longer.. wtf?! DON'T go there!! Horrible customer service!

Reserved a 1 way uhaul for a move out of state. Sweetest lady at the counter! She was so kind and…read morecourteous. She even called me a day prior to my reservation to see if I wanted to pick up sooner.

Alanzo was a great help! Fast and Easy to register. Very clean units with great security!!!!…read moreHe made the whole experience painless. Very happy with service!!! Highly recommend!

Move in was seamless, fast and easy. Staff was super helpful and kind. They held my reservation for…read morea couple of days until I could find time in my schedule to come into the office