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Penske

5.0 (10 reviews)
Closed 8:00 am - 5:00 pm

Services - Penske

Truck rental

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10 years ago

Nery is the man!! Helped every step of the way and was so nice. Jose was helpful.

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Review Highlights - Penske

At this particular location, Nery especially, as well as all the other staff I previously spoke with have been so very helpful and sweet.

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U-Haul - Make sure this lock is removed by U-Haul before you leave.

U-Haul

(187 reviews)

$$

Walter RULES I moved…read moreand have to give this place all the love. Walter (I think that's his name) is hilarious and helpful. Love the policy here where you can return moving boxes you buy and don't use My moving truck was ready on time and ran well for my in town move. Hope it's a long time before I have to come back here but if it isn't I shall 100% return to this location for my moving needs.

In the past this place was fine. But this weekend they way overcharged me - plus the jr staff…read moreserved major attitude - & if I hadn't gotten a notice from my bank I wouldn't have known! Plus, when I did get them to straighten out the miles, they didn't cancel the 1st erroneous charge (checked my bank statement & customer svc). So I was out $508, more than triple my $145 bill. Fixing that took another phone call. Total time to fix since rental: 4 days. Here's what happened: I rented online at the advertised $19.99 for a small van, & bought the $30 insurance. Then at the 9:15 am (Sat.) pickup time we checked the van & photographed the gas gauge . Then we drove 104 miles R/T (SM to Foothill Ranch & back) to pick up an antique bed frame. We returned the van w/in 6 hrs, which included driving, loading, & a stop at home (about 10 blocks from Uhaul) to unload/eat lunch, & then gas up (next door to Uhaul). I really hustled too, since I overheard the (nice) manager say that they were over-booked, & needed vehicles returned ASAP. I wanted to help him out. Here's the math: Their $19.99 base for the van + $92.56 for 104 miles (at .89/mile, online) + my $30 insurance = $142.55 + tax. So maybe w/ tax it would be $150 at most. (At their later, revised invoiced rate, they dialed it down to .49/ mile.) ** Update - just to be clear, the senior manager there is great, he's on the ball & chill, & 100% there to help. In the end, they said I drove 130 miles and not 104, but I was just too tired by then to argue over $12. Continuing: So initially, they charged my card about $362, because: 1) The (nice) mgr charged me $89 as base (instead of $19.99), which included 100 free miles, to save me a few $'s. Mileage over that would be .49/mi. Great! But I had no notice about that/ surprised. 2) Then the jr staff added 425 miles to my bill, & charged me for driving 529+ total miles in 6 hrs. Wait, what? Unless I rented a rocket, that's not physically possible. We actually returned to SM by 12:30pm, before unloading, gassing up & returning the van. I had two witnesses who saw me drive just to Foothill Ranch (near Anaheim) & back, & had relevant texts & photos made en route. (Not good enough proof). So when I called their rental office, their jr lady staffer told me it was $1 a mile. Even tho their own website says it's .89/mile. SMH. That same jr lady staffer also tone-policed me & blamed me for not photographing the odometer - which is literally their job. So, customers are the employees now. Anyway, after I gave her my info, she still had no idea what my odometer said, even tho that's how they calculated my mileage. She also didn't know what the van's odometer said when they rented to the next person. Obviously, my ending odometer should match the new client's starting odometer -- as long as the check-in staffer didn't mix up vehicles. All of which they should have on their computer, since all the contracts are digital. She repeatedly asked me how far I drove, which I told her, over & over, 104 miles R/T. It was still on my cellphone map app. I finally said - please just read the contracts - mine, & the person after me. Plus the person before me, if they need to. Nope - she refused to do anything about it, saying they needed to inspect the van when it returned. Why? Well, when I called their national customer service, this type of vehicle-odometer dramedy-of-errors was not news to them. Uhaul explained that it's common that *the return staff make careless errors, & fill-in vehicle A's odometer on vehicle B's paperwork.* Wow. I never had that problem at Enterprise, where I rent a ton. Plus the staff there are professional & welcoming to both employees & clients of all kinds. They don't slouch around in chairs, complaining about needing time off & serving attitude. Maybe those staffers should intern down the street at Enterprise? Because wow, they act like they just don't want to be there, & that the clients are a huge imposition. And that was before there was even a problem. If you need explain a problem & maybe fix it, they'll interrupt & talk down at you, trying to dodge responsibility & blame you. So just be aware, if you use this Uhaul office. You need to be the unpaid employee-of-the-month. Otherwise, you may end up paying for someone else's mileage on top of yours. And it won't settle for days. So: 1) take photos of your odometer *before & after*, 2) keep ALL gas & other receipts to prove your case in U-Haul court, & 3) check your receipt! If there's a problem, & their jr staff messed up, Uhaul advises it can take awhile to get it sorted out. How long? Well I rented Sat., & the staff told me vaguely to "check back on Thursday." So if they overcharge you, you could be out the wrong amount on top of the new, corrected charges for an unknown amount of time. That's how they did me. Good luck!

Penske - truck_rental - Updated May 2026

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