I Made a reservation weeks ago and had to cancel due to weather conditions. When speaking to Taylor, I mentioned we may be trying again the next week, but was put on a 96hr shift (medical field) and couldn't. I noticed he called a couple times, but I'm not allowed to answer outside of work calls... long story short, he charged me $100 for a reservation I did NOT confirm. Highly disappointed. read more

I had an issue with a car hauler trailer that had defected brakes. We were stranded at a gas station off I-80 in Iowa for 4 hours, waiting for a new tire because the brakes cut up the tire on the trailer. Because of this we had to pay some people to help us finishing loading truck and was out $200.00. I returned to truck and trailer in Montrose CO and they said we would have to call Grand Junction, CO because they managed both places. I spoke with a guy and he said he would talk to manager. When he called back I am sure he said they would credit us $200.00. When I checked my credit card I was credited $100.00. When I called and questioned why they said that they only told me $100.00 which was a lie. I will not rent from Penske again. read more

Penske gave us money off for the poor service they gave us earlier. Then they provided additional help with getting another truck. They have now opened a new lot with new management in Grand Junction. We didn't end up saving any money with the discounts and help they gave us. At least we broke even on the first terrible service deal. Thank you to the New Penske lot to give us better service. read more