The person working was dismissive and just unfriendly. He was mean or rude, just unfriendly. I…read morerealized as soon as I got the trailer to my place to load, I'd picked up the wrong type of trailer, MY FAULT. It was returned within 2 hours of pick-up, and I rented a different trailer from a new location. I dropped the trailer off, the rep never asked what happened, mind you it was the same person who hooked it up less than 2 hours earlier, and with a flick of the hand sent me on my way and walked off never said a single word . That I can deal with, but what can not abide is the same location not checking the trailer in until Monday morning, 2 days later, in order to charge me for the extra day, that I didn't have the trailer. Dishonest, at best. U-Haul should do better.

Waited 30 minutes for someone to come to the desk. After 15 minutes, I called the number for the…read morestore and was transferred to someone that said she'd reach out to the manager. 15 minutes later, I texted the manager myself (name and phone number for him was posted on the door, to text if there was any issues). Never received a text back or anything. When the guy finally did show up to the counter area, he seemed less than capable of performing his job duties.

Rented a 20 foot truck from Juan at the Erie U-Haul. He reviewed the truck operations with me and…read moreinsured. I was comfortable with the equipment prior to my departure.

Clean, well-lighted, seems-safe place to rent a storage unit. The attached store offers everything…read morefor moving you can think of and the clerk (manager?) named Katelynn was an absolute model of efficiency and customer-forward service. She even re-assigned us a space right by the front when she realized the computer had assigned us one in the far back corner. The two drive-in bays are super convenient. Thank you so much, U-Haul and especially Katelynn, for streamlining our 'move'!!

When I moved from Erie many years ago, I knew I could trust my "treasures" with West Ridge Self…read moreStorage. Not only is it a safe and well-maintained property, I have always found Jason to be incredibly helpful, proactive, and communicative. We had to do some shuffling of units this year which involved going through family items- I am VERY grateful for the flexibility of Jason and the ease of use of this facility. Highly recommend!

I called West Ridge Self Storage months before my move to Erie from across the country. Jason was…read morea pleasure to work with. He went above and beyond in helping us get the units that we needed. He had the units cleaned and ready for us when we pulled in with our 40'shipping container! I would highly recommend using West Ridge Self Storage.