I started to negotiate cash on a car. He would not even give me the time of day. They don't make…read moremoney off of cash , really, they make it off of financing so I was worthless, and almost like I was not human. Really bad sales mentality. Stay away.

I just purchased my second vehicle from Bayfront Automotive. I found both vehicles to be of very…read morehigh quality and the customer service Tim Huntley provided this week was just as good, if not better, than it was in my first purchase more than six years ago. I have always been impressed with the selection of clean, well-maintained and unique (often hard to find elsewhere) vehicles on the lot.

Really Really great service and great to talk to. Our trailer had a bearing go bad and they were…read morethe first ones to open and they came and helps us out a half an hour early. Absolutely amazing.

Took my Vette here for servicing, they took a day longer than what they had told me but the staff…read morewas great, friendly and courteous. The rate was lower than the shop I usually use so I'll defenitely be going back

the staff was so pleasant to work with what a honest place to deal with thanks for the great jobread more

Amazing service! We were traveling home to IL and had a flat on I-90 outside of Erie, PA. While we…read morewere able to change the tire, we now needed a full service station to repair the flat as we could not get home on the "donut" tire. We stopped at the first exit for gas when I asked a gentleman if you knew of a place that could help us. He recommended Perkins and gave us directions. When we got to the shop, the owner immediately helped us, repaired our tire while we waited, put it back on our car, and charged us such a great price that we were completely floored, all with a smile and fantastic attitude. It was potentially a terrible situation made all the better by Tom at Perkins Automotive. I just want to say thank you to him and highly recommend his shop. The experience made our year, let alone day.

Great service department! Reliable and cost friendly. Ride home and back when needed.read more

Bought a "Blue certified" with an extended warranty that covered everything till 100K miles at a…read moredealership 3hrs away. Called the dealer who I purchased it from with a question about a cracked steering wheel air bag cover. I was told by Solomon Ford that any dealer will fix it for me. I have purchased 5 different trucks from Champion. They are more interested in changing their commercials every other week than they are ensuring a good Service Dept. After never receiving a call from Butch or the Gen mgr of Service, I drove to ask status. I was then told that "Ford denied it" I said could you please check again, Solomon Ford has assured me over and over it is a covered item. I was getting no where with Champion and if you ask me one hand doesn't know what the other is doing. No one took the time to further investigate my issue. I told Solomon that I'd try another Ford dealership. BOB FERRANDO took 20mins to see it was covered and called the next day for pics. Within 2 days the part was ordered. I will forever be dealingbwith "Arlan" at Ferrando for the rest of my car buying days. BEWARE OF CHAMPION FORD's willingness to fix warranted parts! If you need brakes or oil change, don't trust Champion, go to someone local like Rt 5 Auto on Westlake Rd.

I arrived desperately without an appointment after getting a jump start, randomly selecting them…read moredue to their proximity. They did a long overdue battery replacement and found and attended to numerous other important issues. I could not have been more pleased by the quality of the work done and the pleasant waiting experience. I was so relieved to have the work done by a very skilled mechanic. I highly recommend them and am so happy to find a repair shop I can totally rely upon.

Had to have them fix two rear windows that were not going up or down anymore. Quick, friendly and…read morefair on price.

I just stopped to look and AnnMarie started talking to me. I ended up buying the brand new Nissan…read moreKicks and I absolutely love it. She was awesome and fun to work with and I had such a great experience.

Family member took a car in for a normal transmission oil service. The vehicle was fine prior and…read morethen after the transmission failed within 150-200 miles. A 2016 model Nissan, but was entirely fine prior. At least the so called mechanics there would recognize a problem or known issue and recommend not to do the oil exchange or check out the transmission prior to. Unprofessionally unprofessional by any standard of mechanic. Go to a back yard guy.

Excellent company, excellent service! While traveling crisscross around the United States, we hit…read morea deer near Erie that rendered our car inoperable. Our insurance company recommended Laughlin Collision. Closed on a Sunday, we left a message with Laughlin Collision and the owner called us back and arranged for us to have Jerry work with us first thing on Monday. We were traveling with two dogs and 2430 miles from home and needed to get the car fixed immediately. As it turned out the parts were going to take a while to get. Jerry worked with our insurance company to get us a rental car so we could get on our way. It all worked out! We had to leave our car there, used a rental to continue our crisscross then flew back to Erie to pick up our car. Jerry worked with us every step of the way. The car looked great at pick-up! Thank you Jerry!

I was in a collision with a deer and needed to have my Jeep repaired ASAP. Many other shops said…read morethey wouldn't be able to look at it for a month to three months, but once I explained to Laughlin's that my vehicle was undriveable and I was paying for my rental car out of pocket, they prioritized fixing mine. They were upfront with any supply chain issues and communicated with me throughout the process. They worked well with my insurance company, making an adjustment to the original estimate. I got my car back in just over 2 weeks, good as new. I would definitely go to Laughlin again for auto body repairs.

The treatment by the receptionist at the front desk was absolutely AWFUL. She was rude,…read moreinappropriate, and absolutely disrespectful. I'll never go back. If you'd like quality and respect, go to VAS Transmission in Erie.

Great employees always responsive , friendly and they take the time to explain the work!!!read more