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    Penske

    3.0 (2 reviews)
    Closed • 8:00 am - 1:00 pm

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    8 years ago

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    10 years ago

    They don't have allot of trucks and most of them are very old and beat up and it's not even a Penske Truck it's an old event rental truck.

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    Xpress Auto Rental - Our new 2018 Express Passenger Van by Ford

    Xpress Auto Rental

    (97 reviews)

    My dad and I rented a motorhome from Cruise America to drive my aunt and her spouse from Missouri…read moreto California. The vehicle had a missing dipstick tube, a real safety issue their own mechanic waved off with "just don't insert it too far." A propane leak forced me to shut off the system mid-trip, which meant no refrigeration for my sister-in-law's insulin and three unplanned nights in hotels. I thought that would have been the hard part but turns out that was the easier part of our trip. When my dad returned the vehicle, the woman working the counter refused to even look at the paperwork, told him "that's not my problem," when he described the issues and wouldn't give me her name. When he started taking photos of the RV to document the return, she ran out, shouted profanity, and shoved HIM, then called 911 and told the dispatcher he was intoxicated and threatening her. None of that was true. Two Downey PD officers responded, and did not cite, arrest, or asked him to leave. In fact, they asked if he wanted to file a charge of assault. I later learned she is the actual owner of this Xpress Auto Rental location, not just an employee, which makes the behavior even harder to excuse, since there's no manager above her to hold this accountable. My dad is in his 70s and it was really hard to witness this business owner screaming, pushing and falsely claiming untrue things. Cruise America corporate reviewed my complaint and refunded the full amount we were owed, which tells you they took this seriously. I waited to review until the complaint was settled but if you are considering renting here, know that this is who you'll be dealing with, and does someone like that really deserve your money.

    Never rent a RV from here, To start employees were late to the scheduled pick up time! Then upon…read morethe return there was all sorts of fees added to the agreement. Housekeeping fees excess generator fees etc. The RV was returned cleaner than it was picked up and was charged a housekeeping fee. Employee at return was rude and didnt want to explain anything was told it is what it is. NEVER RENT FROM HERE!

    Penske - truck_rental - Updated October 2026

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