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    Penske

    3.0 (2 reviews)
    Open 7:00 am - 9:00 pm

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    9 years ago

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    U-Haul Neighborhood Dealer

    U-Haul Neighborhood Dealer

    (2 reviews)

    Can only speak for my experience - compared the 2 u-haul 'neighborhood on Pennell Rd. Storage…read morefacility also rents trucks, newer cleaner appearing but pricey. Although U-haul sets the rates, I found that the rental only facility to be more amicable and include blankets and hand trucks in each vehicle w/o add'l cost. Staff was helpful, honest at the 'rental only'. Storage facility staff are total sales people, trying to sell you the store. Oh, "rental only" trucks were always clean. Had to rent different trucks past 2 weekends with success.

    Wish I could rate negative on the site, not just about this Media location but about the Uhaul…read morecompany as a whole. I have always used Uhaul for my needs for moving. Two weeks ago I reserved a moving van at the Media, Pa. location for a move this Saturday 12/10. I received a call the evening of Thursday 12/8 that the van would not be available at the location that I requested but was available at their Wilmington DE location. I was offered a 10' truck which I accepted as a substitute. I was put on hold and then told that the truck would not be available either. I asked to speak with a supervisor and was told that Kyle, at the 808 Service Center, who called me was the Manager. I asked that the 9' van that I had reserved be moved to Media as I did not have time to make other arrangements. I was told that this could not happen. I was abruptly put on hold and transferred to Customer Service. Customer Service also told me the same things and I asked for a transcript of the conversation. Customer Service without my request transferred me back to somebody who I later was made aware was Kyle from the 808 Service Center again. I have cancelled my order with Uhaul and will never use Uhaul again. In addition, I will do everything that I can, including posting on every multimedia page, about the horrible and rude customer service of Uhaul. As a public company, I would expect the employees in this company would be trained and that they would not disappoint their customers like they have me. I will continue to watch their stock only to see that they are punished as the horrible customer service company that they are. I would say based on my most recent experience that you cannot rely on a company like Uhaul for your moving needs.

    Penske - truck_rental - Updated May 2026

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