Ordered moving supplies online. Went in for pick up. Staff pulled order quickly and helped bring to…read moremy car (without me asking). Even brought out the printed list that I brought with me (super helpful as I'm getting reimbursed).

I can't say enough good things about the people who work at this Uhaul rental location! Candace and…read moreJudy's customer service was exemplary. They helped me work through a tricky rental situation-- two moves in one week to and from New York during the busiest moving week of the year-- in a way that saved me money and made the whole experience much more pleasant. I have used other Uhaul locations and other truck rental facilities (Home Depot and Lowes) in the past but will never go anywhere but No Hurts for future truck rentals. The truck itself was brand new (only 700 miles on it), and the rental process was super convenient. We picked up before hours (at 6am) and dropped off after hours (around 10pm) and were able to navigate both processes smoothly using the Uhaul app. Candace walked me through the process and checked in with me during the rental to make sure things were going smoothly. Both Candace and Judy were extremely helpful and a pleasure to work with! This place has my highest recommendation and made a grueling moving process much more pleasant!

Ryder made renting a truck easy for my business. Had a great counter team of Vaughan and Chris…read more They had me in and back on the road in no more than 30 minutes after my account was set up. Their truck selection was limited due to COVID but they still had multiple options for my business rental. Their service team was quick to make repairs to my lease units as well. Had a great experience with the supervisor and service manager who we very knowledgeable and informative. Would definitely rent for my company from Ryder Wilmington again and would happily lease more truck from them in the future. Not sure why anyone would say they give bad service. Great experience

I had 15,000-gal of ethlyene glycol that needed to be pumped from a data center cooling system in…read moreNewark, NJ. Lacy's sent two tankers from their facility in Pendricktown, NJ to the customer's location in Newark, NJ, which is about a four hour round trip from Lacy's facility. Their drivers arrived there at 5 am which means they had to leave Lacy's facility at 2 am or 3 am. And they stayed all day. The first day was a dry run. The two tanker trucks they provided came back to Lacy's empty because the client in Newark was not prepared for them. However, the guys at Lacy's never complained and made zero fuss about it. They instead moved their very busy schedules around to make sure I still had services the next day. Day two, three, and four were much more successful. And even though Lacy's was not planning on providing additional tankers past the first day, they scrambled to re-arrange their schedules to ensure I had service. I highly recommend Lacy's Express. Ask for Steve or Jason. Thank you for your excellent service!

Look. This is going to sound really dumb, because there are about 5 BIG. GIANT signs that say…read moreU-Haul and trucks out front, but you WILL drive right by this stupid place. You'll drive by, wonder where it was, look all around, turn around and come back only to see how obvious it was and smack yourself. It's not just me. Other people have done this as well. So watch out right as you're passing what looks like an interstate on/off ramp. It's right there! Other than that, there's not much to say about the place. It's U-Haul.

I know, I know.. who writes a review of a uhaul place? In Chester?…read moreI made the reservation online through Uhaul.com, someone called me back within hours from the actual location to verify the order and the truck size etc... super friendly and helpful. When I arrived, a couple were complaining because the truck they had reserved wasnt there (word to the wise, no matter what the uhaul website says, always call the location directly and verify - learned while standing in line at uhaul)... While I was standing in line my house that i was moving into fell through and I had to not only get a truck, but also a storage place. It was hot, people were complaining, I just lost my house and was on the brink of tears... And the uhaul folks were no nice, so professional, so helpful. Also, the grounds are clean, the trucks are good, etc...

Do not do business with these people. They are massively confused about how their cars are supposed…read moreto be rented. They allowed me to rent a vehicle using a debit card, then decided I had to change it to a regular credit card. So I went back and changed it to a regular credit card, then they called and said the name on the card didn't match the name on the account. They demanded that I return the vehicle, which I did just to get them out of my life. Poorly run operation that's still looking for a clue.

Dibella and sons came out to Northern Liberties to plow our complex during the storm on 1/25-1/26…read more The gentlemen who came out did a difficult job very well and were kind and professional even after several days of constant plowing commitments. Thanks gents for a difficult job done well.

They helped me greatly. Thank you to them for their kind service. I only wish they could have…read moremade all the remaining snow disappear. I will definitely call on them again.

Can only speak for my experience - compared the 2 u-haul 'neighborhood on Pennell Rd. Storage…read morefacility also rents trucks, newer cleaner appearing but pricey. Although U-haul sets the rates, I found that the rental only facility to be more amicable and include blankets and hand trucks in each vehicle w/o add'l cost. Staff was helpful, honest at the 'rental only'. Storage facility staff are total sales people, trying to sell you the store. Oh, "rental only" trucks were always clean. Had to rent different trucks past 2 weekends with success.

Wish I could rate negative on the site, not just about this Media location but about the Uhaul…read morecompany as a whole. I have always used Uhaul for my needs for moving. Two weeks ago I reserved a moving van at the Media, Pa. location for a move this Saturday 12/10. I received a call the evening of Thursday 12/8 that the van would not be available at the location that I requested but was available at their Wilmington DE location. I was offered a 10' truck which I accepted as a substitute. I was put on hold and then told that the truck would not be available either. I asked to speak with a supervisor and was told that Kyle, at the 808 Service Center, who called me was the Manager. I asked that the 9' van that I had reserved be moved to Media as I did not have time to make other arrangements. I was told that this could not happen. I was abruptly put on hold and transferred to Customer Service. Customer Service also told me the same things and I asked for a transcript of the conversation. Customer Service without my request transferred me back to somebody who I later was made aware was Kyle from the 808 Service Center again. I have cancelled my order with Uhaul and will never use Uhaul again. In addition, I will do everything that I can, including posting on every multimedia page, about the horrible and rude customer service of Uhaul. As a public company, I would expect the employees in this company would be trained and that they would not disappoint their customers like they have me. I will continue to watch their stock only to see that they are punished as the horrible customer service company that they are. I would say based on my most recent experience that you cannot rely on a company like Uhaul for your moving needs.

Yo, I've never left a bad review. I spoke with a Sam on the phone before heading over to grab some…read moreboxes, wasn't very helpful. Talked with a Jamear when I arrived, he was awesome. Helped me find what I needed and assisted me in loading it in my car. I left some furniture pads there, and when I called the next day it took 30 minutes to find the information to process a refund. Once we had the information required, I asked for an email confirmation for the refund. They hung up. Called again, hung up. Come on guys, what the hell? We met in person, built some rapport, and you do me like this? I'm just trynna get this stuff done, same as you.

I wanted to write a review considering that I have only used uhaul to move my furniture and the…read moretrucks are convenient for those moving in a time constraint. The truck I received was a bit big, I was not expecting to be charge $200 to go less than 50miles. My transaction was disputed by the GM Taylor Eskridge , although I did not hassle about the mileage, I was concerned about the fuel fee that I was charged . I would recommend this service at this location, just make sure you have photos on your phone not just through the link evaluations. Contract# 79626382