I wish I could give 0 stars. We started our home buying process with PennyMac in August 2019. They told us it would take up to 4 MONTHS to be approved and close on our home. It is now April 2020 and we still have not closed. That's 8 months.... this has been the most frustrating, upsetting, hair pulling proses my husband and I have ever had to do. We've had to deal with five different people, sending them every pay stub, every bank statement, every credit card statement, mother's maiden name, a drop of blood, favorite color, name of first pet and so on for 8 MONTHS! I could have gotten pregnant and delivered a healthy baby in that time. We've spent countless hours on the phone with this " Company" if you can even call it that..... If we didn't spend 8 MONTHS working on this and dealing with these incompetent humans we would find another company to give our money to. I'm planning on switching to a different mortgage lender once we finally close because I am so angry with this establishment. They have made or first time home buying experience horrible and I hope they go out of business so no one else ever has to go through the same pain my husband and I did.
Thanks for coming to my TedTalk, a big middle finger to you PennyMac, and that's coming from the heart. read more