Absolutely horrible experience. I spent almost 2 hours and $350 in this store and not once did I even get acknowledged by the staff. No greeting when I came in, no assistance finding anything, and no offer to get a fitting room started for me even though I was carrying around an armload of clothing. I ended up walking into a random open change room with probably about 15 items and still wasn't acknowledged or asked if I needed any help or if I was finding things okay (which I wasn't and could of really used a hand). Eventually I gave up, grabbed the items I had and headed to the counter where one of the staff members was standing around talking. I then proceeded to stand there waiting for several more minutes without any kind of acknowledgement, not even a "one moment" or anything while this staff member finished her conversation. I originally decided to visit this store because I was looking to buy a whole new wardrobe for back to school this year (something I haven't done in probably almost 10 years) and my mom told me how great this store was. However, after my experience today I will not be returning to this store nor will I ever recommend it to anyone I know. Rather, I will continue to order my clothing online from Torrid and Cleo (stores in Orchard Park Mall in Kelowna). read more

Due to having gained a bunch of weight lately, I've not been looking forward to shopping for a new outfit for my friend's wedding. I thought I'd go to Pennington's where I assumed I would at least have a good customer service experience. I walked in and no one acknowledged me. There were 2 other customers and 3 employees. I didn't get acknowledged at all until I had my arms so full I could hardly hold any more, even though one employee had walked past me a couple of times. I went to the change room and that was the last I heard from anyone! I was in there for more than 20 minutes! I went out once to get different sizes. Not a single acknowledgement. I didn't even hear anyone ask the other customers in the change room if they needed different sizes. I left without buying the few things I liked. Luckily for me, I was able to go to a different store that was extremely busy and still had plenty of time to make sure I had an amazing experience! read more