I had the pleasure of being seen by Dr. Frederick Cogen this afternoon for my first visit to the…read moreAllergy and Asthma Care office in Haddonfield, NJ. Dr. Cogen really listens and takes great care to understand your history. I really appreciated that. There are far too many times a patient goes into a practice and receives super fast, conveyor belt style attention. Not here. From the time I called and the incredibly friendly Vera answered and made my appointment, I knew that this was going to be a good experience. Everyone is super nice here and seem very interested in making sure your visit is top notch. I HIGHLY recommend Dr. Cogen and this practice. Great experience!

I've been experiencing allergic reactions to most everything lately so I scheduled an allergy…read moretesting appointment with another provider a month in advance, on the date of the appointment they cancelled. I desperately googled allergists and stumbled across this business. After reading numerous glowing reviews on various sites I called to make an appointment, they were able to see me the same day. The staff couldn't have been nicer , Dr. Min Kuwas spent more than 40 minutes just talking to me, getting a clear understanding of my symptoms. The nurses administering the testing were kind and funny which was appreciated. The testing isn't unbearable but it's not something to look forward too. Dr. Kuwas came back in and explained the test results in detail so that I understood EVERYTHING before I left the office. I would HIGHLY recommend this business

On May 17th, I was transported via ambulance to Marlton Virtua Hospital. Jeremiah and Morgan were…read morethe EMTS or Paramedics. I was not well so I am not sure their title . They were terrific. I was scared and sick. When they came to my house,my pup was barking with all the visitors. They didn't blink and he is a big guy. By the time they got me in the ambulance, they had calmed Wilson too. The thing is, they didn't just transport me and dump me off t the hospital. They stayed with me till the Emergency Nurse came to take over. This helped. It's hard to be alone when you are not well.. I appreciated their care and kindness. Then the RN, I think Tiara? Began her professional attentive care calmed me. When you can't breath it creates fear and she was quick to give me care. Jade was already waiting to do a chest x-ray and was as kind as could be. They don't want you to drink anything, when you first arrive till they determine your care. But when you are struggling to breathe you become very uncomfortably dry. My Nurse gave me a sponge wipe for my lips. It sounds small but it so was not. Dr. Sing was terrific and efficient. Answered my questions and admitted me to the hospital. I was eligible for hospital at home because I am a senior . An excellent choice. I had been in this program before. I have asthma that can get out of control and they have been able to stabilize me before. The care you can get at home without being in the hospital is a big plus. A virtual doctor visit every day and 2 RN visits give you the support that you need without the trauma of being hospitalized. The Doctors were fantastic. I can't remember all their names but I do remember a Dr Leu and Dr Malek. There were 2 others and I am sorry I cant remember their names. The Doctors did not just give me medical directives, they partnered with me and planned with me. Very noble. Thank you. My Nurses, Christine, Michael, Joe, Sarah and Emily, all very thorough and compassionate. Even the couriers who delivered needed medicine, equipment and even food were prompt friendly and professional. I am feeling better and those partners are the reason why. Wilson Cheese made a bunch new friends. It's nice when the folks are caring for you, accept and understand your extended family. Thanks to you all.

Clean, organized and everyone from the security police at the front door, to the woman who…read moreadministered me to the nurses and the transporter, to the woman who performed my CT...everyone was caring, professional and genuine. I would like my doctor to have listened to me a bit more about what I thought was going on rather than being told that she didn't know and that it may have just been a virus. She was friendly and didn't rush me, but I felt we could have had a better dialogue.

I am extremely disappointed with my recent experience with the CooperCare Alliance office in Cherry…read moreHill regarding medically necessary diabetic supplies. For over two weeks, I have been going back and forth between the pharmacy, my health insurance company, and the office simply trying to obtain my glucose test strips. Unfortunately, this is not a one-time issue -- this happens every time I need refills. I have made countless calls to the office, my insurance company, and the pharmacy. My pharmacist has also contacted the office directly and expressed frustration with the ongoing delays and lack of resolution. Multiple insurance representatives have contacted the office while I was on hold and repeatedly explained that a prior authorization was required. Each time, I was told the authorization would be submitted. One representative from the office, Kathleen, specifically informed me that the prior authorization had already been submitted and that the office was simply waiting for a response from the insurance company. However, after speaking again with my insurance company the following day, I was informed that no prior authorization had actually been submitted. This was extremely frustrating and concerning, especially after being told otherwise. Today, the same process happened again. A representative from my insurance company contacted the office while I was on hold and spoke with someone named Jackie, who was faxed the prior authorization form again because the office stated they did not have the forms that had previously been sent by several other insurance representatives. Unfortunately, this is the same thing I have been hearing since last week, yet the issue still remains unresolved. I even sent a formal email to Nichelle Edwards, Director of Clinical Practice, explaining the situation and the ongoing problems obtaining medically necessary diabetic supplies. As of today, I still have not received a response. No patient should have to repeatedly advocate for themselves and endure this level of confusion and delay just to obtain essential diabetic testing supplies needed to properly manage their health. Merena C

The cooper care alliance now has someone lie to you when you and tells you they are at whatever…read morelocation physically that you ask, and are actually sitting at home. I called to ask if I could come in early because I was already in jersey. First thing I asked was she physically at the location. She told me she was and that my doctor was booked up till 5. Come to find out at my phone appointment that my doctor and assistant were actually calling people since I had originally called to come in early. This same person then swore my doctor was booked for 3 months. I said it 3 times, and she still booked my appointment for only 1 month. Quite possibly the worst customer service I have ever experienced. If you enjoy and want the ability to call for fair customer service, THIS IS NOT THE PLACE YOU SHOULD BRING YOUR BUSINESS

I would give no stars this place is ridiculous. They own every ent and allergy business here in…read moreNew Jersey and they will not take my insurance I can go out of net work and all I pay $100.00 but if I refuse to sign the waiver they will not help me... Are they in business to help people are steal their money and just get richer........ I am reporting them to the NJ Commissioner for Medical Affairs. this is not right.

I made an appointment at this facility. I accidentally went to the wrong office. I called before I…read morestarted the drive to the appropriate office. It was affirmed that I had a 15 minute grace period. When I get to the appointment they refuse to see me because I was 4 minutes late. When explained to them that I had called and affirmed. I was told that the Dr had a engagement that evening and was busy. Whattttt. I take my business elsewhere. Do better. And the yt bald Dr with the light beard attitude is very nasty.

I received great help here from everyone and all had smiles. Went there with a bad case of poison…read moreivy and was in and out in a hour about. No problems with medication or insurance. Thank you again!

Been going to this place for years never had any issues complaints that's why I went today never…read moreexpecting the experience I had which was an utter outrage. So the nurse or whoever talks to you in beginning right before dr comes in shouldn't be working anymore she literally asked me at least 5 times in a row are you allergic to anything which between her which was already too much and the dr I was extremely angry. Then I'm telling you never experienced anything like this she says so you do drugs but the way she was with that hard to explain how it made me feel so I was literally about to be like you know what you got me at that point just to be a smart ass yes I take every thing there is just before I came in I put up my butt like what is wrong with you lady who does what you do and if you do this with everyone how hasn't anyone complained she was old probably way past retirement age but come on needless to say that experience was so horrendous I will definitely not be going back after all these years. They either need to have a talk with that lady or tell her she needs to retire or let her go. I had my whole evening planned but after that experience I was done for the night so did nothing got nothing done ruined whole night never expected that's why I went when I did went by previous experience.

They don't draw blood here. Which for an urgent care feels pointless…read more Was advised to go to the ER because they don't draw blood. ER visit is hundreds of dollars in copay alone (for me) and a way longer wait. Idk wouldn't recommend unless you have a cough/cold. On the bright side, everyone was nice. Place was clean and quiet.

I didn't have a good experience at other Urgent Care's so to come here, I was a bit apprehensive at…read morefirst. But, from the moment I entered it was nothing but a good experience. First and foremost, the place was very clean. Next, everyone from reception to the medical team were professional with a caring attitude. Something that's hard to find anymore in the medical arena. And last, the wait wasn't bad at all, I was in and out within one hour. So if you're looking for urgent care, that's great. I highly recommend Cooper urgent care and Cinniminson.