Rating a post office is hard hence the score of three. It has never done anything out of the…read moreordinary to justify a 4, not has it ever left me lacking without anything so doesnt deserve a 2, hence a perfectly useable 3. Aside from being a post office, this is also half convinience store. So they have an average range of essentials to pick up when doing any post which is handy. It used to close at noon on Wednesdays but that got scrapped earlier this year. If going in a lunch hour be prepared to queue. Having its location close to the Quays I think any office workers all go during their lunch breaks, so betweek 12 and 2 it can get rather busy (not unusual for many businesses I guess). I try and aim just before or just after those times when it is a lot quieter. There is free on road parking for around 10 cars directly outside after the bus stop, but due to there being a couple of other shops next to the post office these can fill up, however if you take the road next left then there is ample space around the back where you can also park for free.

Eccles New Road Manager Mr Ali very rude. I asked for 2 items to be sent 2nd class. He labelled the…read moreitems told me £3.10 and when I gave him my post and go card he complained that I should've given it to him first. When I apologised that I didn't know that he then interrogated me - why didn't I tell him that I had it first. I replied that it seems to be like cash so I assumed you use it in the same way. He said I would have to pay with cash - I didn't have any on me - I apologised profusely which was making no difference at all - I asked if it was that important and it is a huge pain and irreversible, why don't you ask how customers are going to pay at the start of the transaction. He retorted that he's been doing his job 19 years and doesn't need telling how to do it, it also was implausible that he should have to do that when it was even easier for me to just give him the card in the first place (easy if you know though!). Mr Ali advised me to read the T's & C's on the leaflet provided with the card. Sadly I do not carry around things like this with me, as I doubt any sane (or insane) person would. If this is really important and a major factor in the transaction then I suggest the card carry a message which reads - please hand to employer before transaction. I suspect that handing over my Post and Go card after giving items to be posted is not as serious as Mr Ali was fretting about as he threw about other cards in his booth to show me all the things he still had to do that day. To be perfectly honest, I do not care what he has to do, I have my job which I do not expect him to understand and he has his which I don't need to know the pressures of. I would imagine however that being front facing this surely includes providing a reasonable level of care and service which has always without fail been given in every other encounter with Royal Mail staff be them counter staff, business banking, travel advice, postal etc., I felt interrogated by him from the beginning of our encounter, he asked me questions which were not relevant such as 'where did you get this from' and 'you've not been in here before have you' . I don't believe that this information would have helped him in any way at all. I look forward to receiving your reply, I would like to know of any disciplinary measures that will be taken against Mr Ali as this is of a huge inconvenience to me as I will now not be able to visit my local Post Office.

Has fun souvenirs however, they do sell fake Labubus…read more Bought a Man U hat for my husband. A cute t shirt and some magnets.

This store's a funny one to start off with, despite having a giant sign outside saying Manchester…read moreSouvenirs & News and Post Office, it appears to be a small Post Office from the Manchester Souvenirs & News branding, from this store you can expect everything you'd regularly expect from a Post Office which is located inside a newsagents with it being one of the many Manchester Souvenirs & News locations (and even more Post Offices) around the city. Located in Exchange Square, it is located in the former basement of WHSmith, with the lifts removed and upper levels now being home to JD Sport, this means that the only way to enter the store, despite being classed as "Manchester Arndale", is the one and only entrance, just outside the mall in Exchange Square, located next to Caffe Nero. The store is much larger than other locations such as Deansgate and nicer and more modern than the Shudehill branch, which opened around about the same time as this one. I really like the decor around the top of the store, showing Corrination Street and just typical, modern and cool Manchester decor, as that is the theme of the store after all. The newsagents part of the business had a good selection of drinks, albeit at inflated prices costing around £1.49 for an iced tea which are often available to buy for around £1 each (or at least 2 for £2) at other retailers nearby including the Co-op and Superdrug to name just a few. The service here was a little slow and confusing, with two different parts of the till, they were obviously understaffed and struggling to serve two tills, with one man working and moving between the two, and even then it appeared that he had a young child standing behind him (family run business), I personally dislike being served in stores by young children and find it to be messy and complicated. They had one post office counter which was typical of a store this size, of course it isn't a regular Post Office, who have a large branch in Spring Gardens just a few minutes away, or a smaller main branch (yet still bigger than this one) at the Town Hall, as well as many stores similar to this around the city. Understaffed store with slightly poor service and inflated prices are the big negatives, but overall being in the city centre, the location is good and they do offer basic/good services for drinks (despite the inflated prices), souvenirs and Post Office, in a really nice decorated store so I do feel it deserves a three-star rating, and it is in quite a handy location being the only store of its' kind in Exchange Square.

In my opinion this post office doesn't not even deserve any STARS let alone one…read more Went in today to complete a special delivery and it was my first time completing a special delivery so I wanted some information from the guy behind the counter. He simply told me "GOOGLE IT" and had the audacity to tell other customers that people should use google to find out information about the services that a post office offers when he is employed by the post office which would require him to know the services to a good standard? He told me he doesn't know anything other than what's behind the counter and told me to simply "GOOGLE IT". I found this highly insulting as for one, he should be competent in his job and know all the services that a post office should offer. Two, what if a customer does not know what google is or is unfamiliar with special delivery then what can you do then? Bad customer service, very bad customer service. Would stay away at all costs.

Crown Post Offices are a dying breed now - it seems almost every Post Office is now becoming a…read moresmall kiosk in a newsagents or similar style store, this is one of the few good remaining Post Offices remaining. This is a large branch, on Spring Gardens which is just off Market Street. It has a ticketed queuing approach, where you get a ticket and wait for them to call your number, I much prefer this to the standard queuing as it means you can sit down, relax without squabbling over your place in the queue. There is also a good number of self-service postage machines (These are great but not ideal as they don't include all services such as if the postage is pre-paid). The staff here are pretty friendly and service is quick enough, this is a huge benefit over the smaller Post Offices around the city centre located in Manchester Souvenirs and News stores, as it can be hit and miss whether you get served quickly or not - the staff always seem to take more care at this location too. It can be cheaper to pre-pay your postage online depending on the service being used. I don't understand the logic behind this, especially if you have to visit a Post Office anyway to post the parcel and/or generate proof of posting. 4* - A very good Post Office location, yet working on transparency between pricing through all payment methods and adding services to the self-service postage machines to make it quicker, and confusion-free would be a huge improvement again.

Hell hath no fury like central Manchester in the office lunch hour. I despair, I really do. And…read moreoften I found myself here having to post things off while I was working at Spinningfields, so once I'd jostled through the crowds the last thing I wanted was apocalyptic queues whilst standing like a lemon with my parcel. Thankfully, this is a particularly large post office. It sells what you'd expect - envelopes, stationery, stamps, the works, but with a great many kiosks it means you're never waiting a ludicrously long time to get rid of your items. The staff are helpful too, I was talked through the ins and outs of how many stamps I should put on a card to enable it to reach Fuerteventura, for instance. Its location just next to the Tesco Metro makes it a very handy stopping off point if you happen to be in town. I worked this out when I had to head here today to post off a box and a letter, both recorded delivery. I'm around a mile from a Post Office, no matter what direction I walk in. The shop opposite my apartment building closed down a long time ago, and now I'm at the mercy of Mocha Parade (gimme me flamin' giro), Soviet, sorry, Salford Precinct (Gorky Park) and this. This is my default. I'd like to take a moment to announce that I'm a dumbass as well. Ticket systems? Lost on me. I become like a doddering old grandmother that's been handed an iPod for the first time. Don't worry, this happens at cheese counters and in hospital queues too. Small ballots of paper bewilder me. Anyway, I realised that I shouldn't have sauntered past the friendly-looking bloke stood next to the ominous looking machine. And the lady who handled my parcels was super friendly. It's quick and easy. Worth a visit if you're parcel-sending this Christmas. Although by now you're probably too late... sorry, there was no need for that. I reckon you are though. Okay, I promise, I'll stop now.