Eccles New Road Manager Mr Ali very rude. I asked for 2 items to be sent 2nd class. He labelled the items told me £3.10 and when I gave him my post and go card he complained that I should've given it to him first. When I apologised that I didn't know that he then interrogated me - why didn't I tell him that I had it first. I replied that it seems to be like cash so I assumed you use it in the same way. He said I would have to pay with cash - I didn't have any on me - I apologised profusely which was making no difference at all - I asked if it was that important and it is a huge pain and irreversible, why don't you ask how customers are going to pay at the start of the transaction. He retorted that he's been doing his job 19 years and doesn't need telling how to do it, it also was implausible that he should have to do that when it was even easier for me to just give him the card in the first place (easy if you know though!).
Mr Ali advised me to read the T's & C's on the leaflet provided with the card. Sadly I do not carry around things like this with me, as I doubt any sane (or insane) person would. If this is really important and a major factor in the transaction then I suggest the card carry a message which reads - please hand to employer before transaction. I suspect that handing over my Post and Go card after giving items to be posted is not as serious as Mr Ali was fretting about as he threw about other cards in his booth to show me all the things he still had to do that day. To be perfectly honest, I do not care what he has to do, I have my job which I do not expect him to understand and he has his which I don't need to know the pressures of. I would imagine however that being front facing this surely includes providing a reasonable level of care and service which has always without fail been given in every other encounter with Royal Mail staff be them counter staff, business banking, travel advice, postal etc.,
I felt interrogated by him from the beginning of our encounter, he asked me questions which were not relevant such as 'where did you get this from' and 'you've not been in here before have you' . I don't believe that this information would have helped him in any way at all. I look forward to receiving your reply, I would like to know of any disciplinary measures that will be taken against Mr Ali as this is of a huge inconvenience to me as I will now not be able to visit my local Post Office. read more