1. Peloza Spine

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    Chesterfield, MO

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    Peloza Spine

    3.8 (10 reviews)
    Closed • 8:00 am - 5:00 pm

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    Ask the Community - Peloza Spine

    Advanced Bone & Joint - Orthopedic Urgent Care - Front desk seating inside

    Advanced Bone & Joint - Orthopedic Urgent Care

    2.6(18 reviews)
    9.8 mi

    Never a long wait. They get you seen and get you out. My whole family got here when there's an…read moreorthopedic emergency

    I brought my daughter to Advanced Bone & Joint (ABJ) after she suffered an elbow injury during a…read moreschool volleyball game. ABJ's website identifies the practice as an "Ortho Urgent Care" and states that walk-ins are welcome Monday through Friday from 8 a.m. to 4 p.m. and Saturdays from 8 a.m. to noon. When we checked in, the front desk staff informed me that my specific Cigna plan was not covered. I was then asked to complete a "Select Plan Gap Exception Request" form, which was specific to my employer. Conveniently, ABJ had a copy of the form available to provide to me. Because I understood that my Cigna plan includes coverage for urgent care and emergency department services anywhere in the continental United States, I contacted Cigna directly to clarify the situation. The Cigna representative confirmed that my understanding of the coverage was correct. The representative also confirmed that ABJ had recently processed several claims under my insurance coverage. I was further informed by Cigna that the "Select Plan Gap Exception Request" form is intended for out-of-network providers. According to Cigna, ABJ does not fall into that category for my plan. The Cigna representative then asked the ABJ staff member who answered the phone to schedule an appointment for my daughter and to document in the appointment notes that Cigna had confirmed coverage for my plan. The Cigna representative also asked ABJ to discontinue using this form at its locations because, according to Cigna, it is intended only for out-of-network providers. As an additional step, the Cigna representative asked ABJ to verify which of its physicians were included in Cigna's network contract. During that process, Cigna identified inconsistencies in the provider network information and instructed the practice to submit a provider network information change within 30 days. This entire experience was extremely frustrating and concerning. Based on what Cigna communicated to me, it appears there may be a significant disconnect between how ABJ is handling Cigna patients and the terms of Cigna's network and coverage agreements. As a patient and parent seeking care for an injured child, I should not have to navigate conflicting information between the provider and my insurance company just to receive urgent care. The process we encountered gave me the impression that patients presenting for urgent care may be redirected toward scheduled appointments, potentially resulting in higher charges to the insurance company. If that is, in fact, what is happening, it is deeply disappointing. Patients should come first--not maximizing revenue. Shame on ABJ for creating unnecessary barriers to care and putting financial considerations ahead of the needs of patients and families.

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    Advanced Bone & Joint - Orthopedic Urgent Care - Waiting area

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    Advanced Bone & Joint - Orthopedic Urgent Care - Exam room

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    Advanced Bone & Joint - Orthopedic Urgent Care - Advanced Bone & Joint

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    Advanced Bone & Joint

    Mark Halstead, MD

    Mark Halstead, MD

    4.5(2 reviews)
    1.3 mi

    Met w Dr. Halstead last week concerning an ankle injury. Found him very patient, helpful,…read moreknowledgeable, and willing to answer all my questions. Would recommend him to anyone. His staff was also very helpful on check-in process.

    I meant to write this updated review last year. I went to seek a second opinion since my knees…read moreweren't getting any better after several months of physical therapy. I decided to seek that second opinion overseas since I was unemployed & didn't have good health insurance coverage. At the time I sought the first opinion, all of the bills were on a payment plan due to my budget constraints. However, I just couldn't stomach any treatment &/or diagnostic tests that could put me into further debt. The second opinion doctor did an MRI & found additional serious problems with my knees. It was disheartening to hear that I had such serious knee problems that would prevent me from doing the sports that I so actively participated (rock climbing, biking, skiing). After reading the last review before I deleted it, Dr. Halstead contacted me. Yes, I am a bad patient in not letting my first doctor know of the second opinion's diagnosis. I know that making a diagnosis isn't a perfect science. Sometimes, you get it wrong, sometimes you get it right. Not all diagnostic tests &/or tools can see the whole picture. I totally get that. The cost in the end is what got me. If I have better insurance coverage & have a full-time job, I would likely go back to Dr. Halstead should my knees get worse. I've never had a doctor contact me via Yelp about his/her Yelp review. It's nice to know that there are doctors who do care about people opinions on their patient care.

    Galakatos Gregory R MD

    Galakatos Gregory R MD

    1.0(1 review)
    5.3 mi

    I was referred to this doctor by the ER at Saint johns mercy upon my first visit I was prescribed a…read moremedication and physical therapy in Lou of surgery to aid in the healing of my right knee I expressed to this doctor that I am a Medicaid patient, and I did not think that Medicaid would cover in anyway the physical therapy... I was given a number through St. John's Mercy to ask for charity. It turns out the topical ointment that he prescribed again is not covered by Medicare and so when I called his office to explain that I had a follow up in four weeks and was unable to start any of the treatments that he recommended I was told by his assistant nurse Jennifer that he would be unable to offer alternative treatments so unless I came out of pocket for said treatments I could go ahead and cancel my follow up. Now I'm a realistic person and I'm sure there's other medication that can be prescribed instead of the latter and for Christ's sake if you are an "orthopedic Surgeon " maybe you have some printouts with leg exercises that you can give to patients to take home! Horrible bed side manor, I thought these guys took an oath to help all sick people.... not just the rich ones that they can juice their insurance companies for bullshit treatments and for sure not have to wait 3+ months to get paid by Medicaid/ health net! If you want a caring dr with a thoughtful staff then get another Mercy Dr... this one doesn't deserve to have Mercy printed on his card!

    Peloza Spine - orthopedists - Updated October 2026

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