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    Pell Air Heating & Cooling

    5.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    Services - Pell Air Heating & Cooling

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

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    AMP Mechanical

    AMP Mechanical

    (67 reviews)

    They sold me a system for $10,000 and installed a lesser system than what he promised and what I…read moreagreed to. The salesman said the installers would check duct system and all parts of the system to make sure all was working properly. The installers were here for 2 hours and left and none of what was promised was done. Less than one year later, there is no freon. No cold air. So AMP did come, surprisingly, and determined they had a loose connection when they installed it. So they said they tightened that connection and put in new freon and did a pressure check. Now the very next year (less than 2 years from install) we still have no freon, must have leaked out again. It's a new unit, already!!! Why are we suffering? AMP won't return our phone calls. I'm about ready to take them to small claims court. First American Home Warranty FAHW only uses loser companies to deal with claims. I complained to FAHW and they didn't care because there's some hustling going on between FAHW and AMP Mechanical HVAC to cheat the customer. Please don't do business with either AMP Mechanical HVAC or FAHW. Almost 3 weeks now without air conditioning and no call back from AMP.

    AMP Mechanical came out to Diagnose a mini split. The tech…read morewasn't very familiar with Mini Splits but tried his best and thought it was the Thermal switch of the compressor that was not powering on and causing an error code, he said he would request the home warranty company that they allow him to swap out the switch to see if that solved the issue. Called his Boss and his boss told him it was caused by an inadequate line set that required 25 feet or more. Later on I get an estimate from the home warranty company telling me that the line set was incorrect and they needed to replace it and that wasn't covered by the warranty. The estimate was for $2400 just for the line set and refrigerant. This is double of what a new mini splits costs. I wasn't satisfied with the diagnosis so I asked the warranty company to send out someone else for a second opinion. The second company came out, did their diagnosis, called the manufacturer technical support line to confirm and see if the heat pump unit was still under warranty. Turns out that the heat pump was bad and needed to be replaced a new/complete outside unit without replacing the whole mini split was only $400 the same company and the inside air handler was still in great condition. Lines came pre charged and they were able to return later with the new heat pump unit and replace it at a fraction of what AMP sent a request estimate for. I get it, Mini splits are not easy to diagnose but their Diagnosis was completely made up, what they claim to be out of spec was easily verifiable on the installation manual or by calling the technical support line. This review is not a reflection of the tech who tried but more of the company as a whole for lack of honesty and trying to bill the home warranty company for more than what it ended up being.

    Pell Air Heating & Cooling - hvac - Updated May 2026

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