Pelican Urgent Care in Mandeville, LA: If you do not want to pay more than your insurance urgent care co-pay allows, DO NOT go here. Instead of charging your insurance company for Urgent Care services, they charge as if you went to a doctor or hospital with a list of itemized services. The charges are very HIGH and much more than your urgent care co-pay. Apparently, they are allowed to do this because they are an "office based" urgent care, rather than a "free standing" urgent care. THEY NEED TO PUT A SIGN UP, OR TELL EACH PATIENT THIS BEFORE THEY ARE TREATED ... so you can go down the block or around the corner to a normal urgent care. read more

Great people and not a long wait. Definitely recommend especially for people that have care from Oschner.

it is a nice place and workers were nice, but if in a hurry I would not recommend. walked in and walked out 3 hrs later.

Went in and was given the wrong diagnosis. That evening a friend who is a nurse suggested that I go to the ER. What was diagnosed as a sunburn was actually cellulitis from bacteria obtained while in the Gulf. Spent two days in the hospital on IV antibiotics. I will not be returning to Pelican Urgent Care. read more

Excellent. I saw Michael Stephens. Visit was quick but thorough. The facility is very clean and all the employees were pleasant, efficient. I've been there before and each time very pleased read more

Clean, quick and friendly. Kirby though, he must own the place, not impressed. I supposed he listened, but most of us know our body better than a stranger, thus not listening enough. Back to the doctor, second time in three days. read more

I am genuinely shocked at the reviews. This is the only urgent care we've used. We brought my grandson here when he had strep and when it reoccurred. Today I presented with pain in my ear and this was the best experience I've had in a long time. I'm hearing disabled and everyone from the receptionist to the nurse practitioner made sure I could read lips and understand what was going on. They listened to me and prescribed a regiment for me that was best for me. I made a quick video, I wish they would let me post it. read more

Awesome staff, clean facility, quick, thorough visit with a very knowledgeable and caring NP. 10 Stars!!

Pre employment physical. Upon arrival you will realize you have never been to a medical facility such as this. Kind of shocking knowing the company that I was applying for would use them for anything let alone their possible new hires. Just a filthy, extremely unprofessional place. They had one person in the waiting room with me that said he was waiting 2 plus hours so far. Because my urine was clear I was told I would have to do another sample while they watch. This was after the tech said he could see blue specks in it. Absolutely ridiculous! I'm going to be 60yrs old, no time for such juvenile type treatment. I left and told them have a nice day. You have been warned if you get sent to this dump of a place for an employment physical. read more

Would not even see me with a UTI. Said "No ma'am it's too late in the day for that." Some urgent care that is.

If you are going to stop seeing patients at 6:55pm, don't advertise you hours of operation to 8:00pm. THAT IS COMPLETE BULL$HIT!!! I rushed home from work to bring my sick child and you tell me more than an hour before you close that you are not taking any more patients and the waiting area was EMPTY. read more

I went in there Jan 23 2023 stayed in there for almost 2 hours for that clown of a nurse practitioner to tell me pretty much nothing was wrong with me just to give me cough medicine I had many of sinus problems and sinus infections she wanted me do a Covid test boy was she mad about that I wouldn't recommend gone there with that lady seems like she lets her job go to her Head I will never go there again and make sure people i know won't go there either Mrs. Mary that's used to work there she was the best so it's a 0 for me read more

Been sitting here over 45 mins and there was 1 other person in the waiting room. No one is in a hurry. Ridiculous!! Staff is screwing off visiting with one another and isn't even in the slightest bit of a hurry to serve people. ZERO STARS I AM NEVER COMING HERE AGAIN! read more

If you need to be seen quickly, go somewhere else. If you have an entire day you'd like to spend in a doctor's office, this is just the place for you! read more

I went in for a physical at 8:00 am. An hour has passed and I'm still here. I was the 2nd patient to checkin. So it wasn't a bunch of patients before me. I went to bring my son to the restroom and the NP was scrolling through her phone with no sense of urgency to get patients out. I always come here because it's convenient but, the time wasted is a shame. Someone should speak to the entire staff about the timeliness and sense of urgency. I must admit the medical assistant was really nice. If you ok was just sitting then this is the place for your read more

My daughter has a fever of 103. We waited in the waiting room for almost an hour and now we are in the room and we are going over 30 minutes now. Did they forget about us or what? I feel so bad for my poor baby. read more

My wife had trouble breathing and congestion. She was unable to get into her primary doctor so we came here. After arriving I couldn't believe all the negative comments. We had a great experience! Yes we had to wait about an hour. It's a walk in clinic and their were four people ahead of us. The nurses were friendly and completely listened to my wife and I. The doctor came in the room and SAT down to talk too my wife prior to examine her. If you broke an ankle go to the ER. Since you are a walk in, expect some wait people! Have realistic expectations. I for one would not hesitate if I needed to return! read more

My daughter has something resembling strep throat. She and my husband were told it would be an hour wait. 5 HOURS LATER, my daughter was taken back to see the doctor. However, the doctor absolutely refused to even come into the room with my daughter, unless my daughter had a COVID test. You know, the same PCR test that is so ineffective that they are being banned after Dec. 31--in 3 days. My daughter refused the test and left. So, a completely wasted 5 hours and no medical treatment whatsoever. The doctor should be ashamed. And so should Pelican. read more

I went in Sunday afternoon to get a cut taken care of. They were moderately busy and it took about 10 minutes to get seen. I wasn't urgent and was satisfied with the wait since of course I didn't have an appointment. The care of thorough and I was well taken care of. Not sure I really needed x-rays for a cut but it is apparently protocol so they don't miss anything. The staff was friendly and caring. All in all, a good visit. read more

I just tried to go there at 7:45 and I was told by Mrs.gabby who wasn't wearing a mask when we walked in made me feel safe.. That they can't see anyone eles because the doctors has already left. Like how do you say hours of bunisses till 8 now I'm in the ER because these people can't tell time !!!!! read more

GREAT PLACE!!!!! VERY NICE STAFF. Alot has changed there are alot of old reviews on here. since then they have took those into consideration and made some very significant changes. My wait time wasn't bad at all. They have updated employees to decrease the waiting time. I highly recommend you go to PELICAN URGENT CARE.when you need the assistance. They also have a comment box to help improve where it may be needed. read more

Pelican Urgent Care - Comment box - Internal Medicine Near Me - Slidell, Louisiana

These people are slow... we have been waiting here for about 1 1/2 hrs and they have been taking people that came in here after us before us... and we have been waiting with children.... approached them about the subject and they continued to take people that came in here after us.... it's 1st come 1st serve for a reason read more

Ridiculous. "I don't know" over and over again is the only answer I could get out of the receptionist. I wanted to know if they took my insurance, she couldn't tell me. She wanted me to drive 30 miles there for her to figure it out when I got there. That was the whole reason for my call before hand. Then she couldn't tell me what my deductible would be until I got there. Done! read more

The staff was super friendly, from my calls prior to my visit to the entire time I was there. The receptionist was super helpful in regards to my I insurance. The nurse was prompt and provided me with detailed information about the medications provided to me, as well as the best recommendations for pharmacies. I was in and out within an hour. read more

Waited over 7 hours to get my ankle looked at because its been swollen for about 8 months now. It was a Sunday and there were a handful of people in the waiting room. Staff was super slow. And then I see the doctor and he takes on look and says its not broken. I asked for an x ray to be done and he advised me to go to a specialist. An hour later I got an X-ray and it wasn't broken. They didn't offer any anti-inflammatory medication or anything just sent me on my way! read more

I told myself I wouldn't go back to Pelican...why am I here now? Dirty, unprofessional and make sure you schedule ALOT of time to come here. 3 hours and it's not even busy! This place is awful! read more

My family and I have actually been to this place on two occasions when visiting Slidell, so I will review both experiences: First visit: My wife had some sinus problems and went here about 3-4 times over the course of a month. Each time they simply prescribed allergy medicine which is about all an urgent care will do. My wife finally went to an ENT where she received proper treatment. While my wife should have gone to an ENT from the start, it would have been nice to be told by the urgent care staff that they wouldn't be the best place to receive sinus relief. Second visit: This is why I give the place a 1 star. We took our child here because it was the only place open during the holiday season, and we were visiting from out of town so no primary care doctor would see us. The doctor who saw us had the foulest breath (smoke) and nails that were about 1/2" too long. Despite having long nails, he told us that we needed to trim our child's (I kid you not). Also, while introducing ourselves and explaining our issues, he says the S*** word right in front of our child. Is this guy really a doctor? If so, he was not professional and lacked the most basic hygiene. Also, despite our small child having a fever and bad cough, we were told to do nothing except give her fluids and keep her nasal passages clear. After 4 days, she has the same symptoms, so we will be going to Doctors Urgent Care which has much better reviews. read more

Absolutely horrible! I have been here for over an hour waiting to just get a drug test done for a job. I gave them my paper from work but my employer put yesterday's date. Instead of being where I was in line 5 people have gone in front of me that got here after me. Instead of telling me about the problem I had to go up there myself and ask what was taking so long and that's when they explained what happened on the paper! Are you kidding me??? As people continue to go in Iran getting more and more aggravated! I will recommend a different urgent care to my employer when I see her. This is just ridiculous! Horrible staff and communication! read more

I have been to Pelican Urgent Care on several occasions for myself and my children. I have always been treated with the utmost professional service from all of the staff and I have found the customer service on the front end exceptional. I pass up other urgent cares to and go straight to Pelican anytime I need to see a doctor on the spot. read more

I recently needed to see a physician due to the fact my doctor is not open on Sundays. So because I was feeling awful, couldn't swallow, I decided upon Pelican Urgent Care. I knew I couldn't wait till Tuesday or Wednesday the following week and I also knew that my illness was not an emergency. So I opted to give them a try. I did wait over an hour, which is too be expected, after all people it is a walk in clinic and no one is turned away. But I'm shocked at all the reviews, simply because the female Dr I saw was very professional and defintely very sweet and helpful. She quickly assessed my situation and diagnosed my condition. I was sent home with the right medications and that very night had a restful night, one I'd not had in a few days. People you have to ask yourselves common sense questions? If you think you've broken your bones, Pelican Urgent Care is not for you! If you are in need of serious neurological care, I'm pretty sure Hospital Emergency is for you! Come on people use your head. I'm sorry, but I have only good reviews for these type of facilities as they are helpful with great hours for those who can not get to their regular physicians. Plus on a positive note, they are reasonable priced. Sincerely V. Miller read more

I agree with Stan we could not believe the negative reviews.We had great experience at Pelican. Everyone was nice and carrying. My husband was seen treated with sutures in a little over an hour. I will recommend Pelican to all my friends and family.Thanks for being there for us. read more

If I could give less than 1 star I would. I've been turned away for treatment on more than one occasion simply because the dr didn't want to take anymore patients for the day, yet the man in front of me was allowed to sign in. The receptionists are rude and have a horrible attitude. Rapid Urgent Care is the better alternative. read more

Took child on a Saturday thinking it would be easier than going to the ER. Walked in and was surprised only 1 person ahead of us. The front desk girl was very nice, as was the nurse who took my child's vitals and history. Then in comes the Dr. I told her his ear was running a yellow wax and his eyes were visibly red. She briefly looked in his ears and said everything looked fine. I had to make her look in his nose and throat. Her exact words were "He's the healthiest patient we've seen all day." Not only was she dismissive with my concerns, her hair was dirty and unkempt, and her white coat was a dull gray. And she was very very wrong. After telling me that nothing was wrong, I decided to do what I should have done and went to Slidell Memorial. Turned out my kid had a ear infection and pink eye in both eyes! I don't know where this "doctor" got her license, but if that is how they treat sick patients then I would advise everyone to stay as far away as you can. If I had to choose between taking my child to a vet or to Pelican, I'd choose the vet. read more

I noticed the negative review from 5/7/13. We recently had a completely opposite experience. We recently moved to Slidell and needed an urgent care. We went to Pelican Urgent Care two days ago because it was the closest to our house. My husband had a laceration and needed stitches. Seeing how serious the injury was, we were brought to a patient room immediately, the doctor took a look and said the wound was too serious and referred us to an emergency room. The nurse quickly put a bandage on to stop the bleeding and they sent us on our way. And to our surprise they did not charge us anything! They could have easily charged us at least an office visit. Definitely recommend this place. Front desk staff, nurse, and doctor were all very nice. They stay open until 8PM also. read more

Horrible customer service and the staff have don't care attitudes. They got my fiancee flexed up with someone else! Beware..don't come here for service. Quest Diagnostic is better..smdh! I wish I could give no stars. This place sucks read more

Friendly and caring staff but BUYER BEWARE!! I came in to get 2 stitches for a small laceration in my hand. Oschner billed my insurance $2,500 for the service!! There are no prices posted anywhere and I had no idea it would be that much. Shocking!!! They billed me $900 for the very small shot of anesthetic to numb the area of the stitches. This is the second time I have been billed ridiculously high amounts by Oshner for simple medical services. Just because I have insurance, that doesn't justify the super high amounts. I will go out of my way to avoid using Oschner and I will tell all my friends to stay away!! Customer service was no help. They said the price is the price and made sure to mention that there is a sign in the waiting room stating that patient agrees to be responsible for paying for the service. Gee, thanks !! I feel robbed and taken advantage of in a time of medical emergency! read more

First in 2007 the place was slow, rude, and was Walmarts Workmanship Comp doctor, so needless to say they did not do the X-rays and extensive treatment I needed to help my back that I hurt at Walmart. They gave me pain medication then sent me on my way. I a few years later got the needed X-rays, after they closed my workers comp case, and found out that I have several bone spurs, and scoliosis. Fast forward to now, sitting at pelican for an hour with apparently strep throat, ear infections, or something (have to go to another urgent care today) and they rudely tell me that I have a former bill and can't be seen until it is paid. Ok that's fine, I owe a bill, but to make a sick person wait for over an hour before letting them know that is just ridiculous! Very rude, unprofessional, and uncaring. I don't know why I didn't remembery former bad experience, but trust me I will next time!!!!:( If zero stars was an option, that is the rating I would give this terrible place. They will eventually be shut down due to terrible customer care. Hello we are sick, do not make it worse for us! read more

Went in for an infected fingernail, I did not wait very long and was treated extremely well. the doctor removed the infected area and stitched it beautifully. I would most definitely go back to the clinic for treatment. Everyone was nice, highly recommend. read more

It took two hours to see the doc. Dr. Ramos and the staff were nice enough, but I'd recommend going some place else.

I waited for 3 hours, only went here because I wasn't feeling well and couldn't get an appointment with Ochsner that day. Horrible mistake! I waited for 3 hours while having a fever and feeling miserable. The staff had the attitude that you're bothering them. When the doctor finally came in, he examined me for 5 minutes, if that long, and referred me to the emergency room. He did not listen to me when I was telling him what was wrong and I left with no relief after sitting miserably for 3 hours, which was the whole reason I went there, because I didn't want to spend another night feeling terrible. If I had known nothing would be accomplished by going here and I would just be charged to have him send me to the ER to spend more money, I would've definitely waited for an appointment at Ochsner. I was not going to the ER to pay more for no reason. I made an appointment with Ochsner for the next day when I left this place. I simply had a stomach virus and there is no reason this doctor shouldn't have been able to figure that out. I hope this helps someone else not waste their time or money if it can be avoided. read more