The apartments are clean and secure with garages and gated entrance. It is a small complex and…read morequiet.

Lies and garbage. It was not after closing when I requested a walk through. You vehemently stated…read moreit's not your policy. And never have you walked through the apartment when I lived there. You're trying to save face. Nice try! I have video evidence to refute your bogus claims. Corporate can see them if they'd like. Your vacancies are growing. I wonder why????

I spoke with Danielle about leasing an apartment she was very helpful. My friend lives at Premisis…read moreand the maintenance team is wonderful too! I can't wait to move in!

I went on a tour with Danielle. She was really friendly and informative. The property was clean and…read morewell put together.

I just completed my first 6 months lease and renewed it. Initially i was skeptic about the…read morecommunity but i was wrong. The apartment is very nice with lots of friendly people. I see a lot of families and children which is nice as lot of people trust the community. The maintenance is also very quick, had problem with the washer unit and had put in an online ticket and by the time i went out for that day and came back it was already fixed. Certainly would recommend this apartment to anyone looking out for a family oriented place which is safe for kids.

I would not recommend this apartment complex. I lived there for 2 years with my husband and can say…read morenothing is handled correctly and they don't care about you. The pool is always green and moldy due to the chlorine not going in like it should. There is no nets up at the tennis courts. The dumpsters are always a mess and when the wind blows so does the trash. I had a oven fire and when I called they told me no one can come out cause they were closing soon. The washer and dryer made so much noise cause they refuse to level it; I couldn't even hear my tv over the noise. Other residents make so much noise so early and very late at night. The staff is very rude. Upon moving out they told me I must leave my electric on even though I'm not using it and I have to pay the bill. The electric is not paid by the complex.

I've lived here almost 10yrs and to be honest, overall, I was completely shocked at how this is…read moretruly a hidden gem in the middle of everything! Of course there's always pros and cons to living in the city, i.e. lack of parking, interstate noise, and things of that nature. However, for the most part, the property's staff does an amazing job keeping the grounds looking amazing, quickly replying to maintenance requests, and making you feel genuinely cared about. I also enjoy the fact that most neighbors are respectful of each other in regards to noise and doing their part to ensure the property stays looking good. Sincerely, K M H

Scummy business practices, Deplorable application process; completely mismanaged experience. Leslie…read moreKimble, the overly bubbly clueless leasing agent is scattered brained and lacking the appropriate information to give serious prospective tenants transparency and ease of process. Bellawood has dozens of apartments vacant listed online for weeks. I was initially rushed to apply under the soft threat of "they may be gone if you wait!You should apply ASAP" Standard sales tactic. I watched the price plummet $50+ dollars in the weeks each unit stay unrented. Then when I went to apply for 9/2 move in date it was arbitrarily changed to 10/3 move in. When I asked Leslie why it was moved I got a bright shiny "Well, I don't know!" she deals in syrupy faux polite "I don't know"s. When I spoke to the manager Sydney about this, she explained it calmly and logically offering a closing comment of "there's no way Leslie would have known why" So, leasing agents don't have proper information to give to prospective tenants? WHY? Ridiculously juvenile antics and word salads from half baked brains. Total Confusion, chaos and mismanagement when there are tons of other properties in the area. All of the women there are surface southern "nice" but social politeness doesn't supersede intelligence and professionalism. I contacted Tonti Properties and filed a complaint against Bella Wood. To add more confusion, Tonti Properties is different than the corporate entity Tonti, which owns a large amount of SE Louisiana apartment complexes. Additionally, there is another business name that appears when applying after being debited for app fee: Creekwood Elmwood, LLC. So it's a bunch of scam companies triangulating their schemes with haphazard, sloppy tactics. Seems like a scam. Happy to be looking elsewhere and away from this nightmare of stupidity. I can't imagine having to deal with these type of people on a regular basis in a place you want to call home! These apartments will stay unrented. Enjoy Hurricane Season!

Ohhh well for being neighborly and kind. A package a mistakenly being delivered to my old apartment…read more"I tried to stop it". Went to the people who live there asked could they contact me they said sure. (They called me for the first dress that was delivered )the company sends the orders separately. The package was opened. The second dress I needed for my daughters kindergarten graduation they kept even though I received confirmation it was delivered. Anyways! I had to take a loss of $70 for the one dress. I hope the enjoy it.

This is the worst property. I've had close to ten different maintenance call with things going…read morewrong with our apartment. From toilets, to sinks, my front door was rusted out on the bottom with a half in gap and it took them three week for them to get me a door. The worst of them all is when the apartment above us had their AC unit burst which caused flooding into our unit and the paint was falling off the wall. They didn't cut out the wet parts of the ceiling and wall they just put more paint on it and called it good. Now a couple months later my family is all experiencing upper respiratory problems. My wife suspected it was from mold so I pressed the ceiling where the water damage was and it was so brittle that my hand went through. I put my camera up there to see if there was any mold and there it was! I told the front office and they brushed me off saying "we'll get around to it" but I can't have my family living in a house with mold. They didn't seem to understand how dangerous mold is especially for little kids. The whole time they were being negligent and not trying to help. I definitely would not recommend this place is trash run by a bunch of incompetent crooks.

I lived here for 3 years. The apartments are beautiful & spacious and the grounds are gorgeous. I…read morewould not choose to live here again for these reasons: 1. Noisy neighbors. For 3 years I had two noisy residents below me. The second set of residents were the worst. One was a musician. He would yell & play music loudly at all times of the day & night. I would complain, sometimes multiple times a day. For a full year and a half I just had to endure the noise, because all they would do is send warnings, which were ignored. Even worse was when he started getting louder as they learned there were no repercussions. It made for a horrible living situation. 2. Appliances. They were old & didn't work well. The washing machine usually required to be run at least twice to get a load clean. Same thing with the dishwasher. I stopped using the ice maker in the fridge. The water line had growth in it & no matter how many batches you threw away, it persisted. The oven had seen better days as well. 3. Poor business ethics. This was the worst. Entergy did not transfer the utilities back to Palmetto Creek for a month after I moved out. They had no record that I had requested this. I requested reimbursement for the time after I moved out of Palmetto Creek from 1st Lake. The bill showed that the last prior reading was on my move out day so this should have been an easy request. Instead I got someone calling me telling me that they weren't going to pay despite acknowledging that they used the power for the entire period that I was requesting reimbursement. Too bad, so sad was their attitude. This is very poor business ethics & theft of utilities. The person I spoke to was incredibly unprofessional. 4. So no, I will not be giving them good reviews or recommending them to my family, friends, or coworkers as requested. Steer clear of any 1st Lake property. I wanted to add as the response makes it seem that they actually care about their residents. I was told by the man that called me "I guess we won't go out of business", when I told him how unethical he was. If you want to stay where they don't care about their business ethics as long as they make money: stay at a 1st Lake property.

I just recently moved away but when I tell you the apartments were everything, so nice and…read morespacious, the granite really added on to how beautiful it was. Tonya and Brandy are truly the best leasing agents around and all the neighbors were so nice and kind! Go check them out. I also felt 100% safe which was a plus.

I've lived here the past 8 months and I have no complaints. It's a beautiful property and the…read moreneighbors are wonderful and trustworthy. The ladies at the leasing office are wonderful and very attentive. Highly recommended place to live.

This place is not even worth a fraction of my money. I have been dealing with the pest control…read moresituation due to sewage and drainage issues that were not taken care of for days at a time. Eventually like I said this caused an overall pest infestation from drain and fungus nuts. I have reached out to not only my property manager, but the regional manager, and the corporate office and I have been hung up on, ignored, and also told him my issues were not of emergency caliber. I was also told that I was NOT living in an infestation by my own property management. Incredible customer service, don't you think. I've spent over $200 on cleaning products and store-bought pest control alone, on top of the extra expense I had to deal with for having my complex pest control come out multiple times in one month. I am furious, and to say I used to live here when I was younger after Katrina, I was excited that things would come full circle when I was finally old enough to move into it myself. The biggest mistake I ever made.

I lived at Bella Ridge North for four years. Overall, I think property management did a great job…read moreat maintaining the apartments and buildings themselves clean and well-kept, including the common areas (pool, gym, walking areas, etc.) Any minor issues were resolved quickly and the ladies in the leasing office were polite and responsive. The apartments themselves were large and spacious. With that being said, over the past year there were definitely changes in who was coming and going/leasing the apartments. Noticeable differences in a higher police presence (I saw cop cars within the property gates four of five times in the six months up to leaving), random people walking around, being let in the gate who clearly did not live there, parking spots being taken by non-residents etc. Unfortunately my husband's car was stolen right from outside the apartment, on the top floor of the parking garage and several of our neighbors cars were broken into over an extended period of time. While, understandably not First Lake's fault directly, I feel like better measures could have been taken to provide a safer and more secure atmosphere, up to and including, cameras on every floor of the garage (not just where you enter) and better measures on securing the property for non-residents. When addressing the issue with corporate leadership the attitude was dismissive and very much "Not our problem" instead of "Hey, you've been a valued resident for x amount of years, we care about your business, these are the measures we are taking to improve". We had to follow-up several times not only with corporate but also with the "courtesy officer" on site, who I don't even know is a real person because he or she never reached out or contacted police. This is less about physical property and more about the attitude of the business/management and caring about resident safety. If people will steal in that close of proximity so brazenly it will probably escalate shortly into apartment break-ins. Overall, they have some major safety issues to work through.

Zero is what they deserve but i'm forced to give at least a one star…read more It's not the property We loved our place it's the idiots running the operation. I lived here for almost 4yrs entire front office of Leasing clerks need a reality check in Professionalism and a course in customer service. They need to be made aware they are Not the property owners they're the gossiping lap dogs who feel it necessary to speak rudely to hard working Military serving residents. A lesson in proper etiquette in interacting with the residence that don't owe them a Damn thing. apparently these ladies who deem themselves to be more relevant than they are have some of the nastiest attitudes I've ever come across . It's all about Respect in which they have none. Thank God our job relocated us . Again it's Not the property it's the Unprofessional way in which it's we've witnessed this place being operated

This Review is for Aiden - a wonderful maintenance man. He has handled all of my maintenance…read moreissues and does a great job. He is friendly, kind, efficient, and knows what he is doing. Today, 12/13 he fixed the toilet perfectly.

Save yourself the time the patience and more importantly your money. DO NOT rent from this place…read more I have been living here for only 8 months. Moved here in a rush out of necessity due to needing a bigger apartment quick. I regret moving here and i will most definitely not be renewing my lease. These people will nickel and dime you for everything. Here are a few examples; 1 - The mail boxes are placed in the pool areas, BUT the pools are gated so if you want access, you have to buy the key to access the pool area and mail boxes for $25 2 - This is the one that really got to me. in order to park your vehicle within the property you have to have a sticker saying you're a resident, standard and normal procedure. All good there. However, when i bought a new vehicle they told me i had to buy a visitors pass $25 because they couldnt give me a resident sticker because my new car did not have plates yet since, you know, IS NEW. I asked the lady her name is Carmen to make sense of that to me and she just said "you agreed to it by signing the lease" well played. The problem is NOWHERE in the lease states any of it. it only says that they cant give the resident sticker to vehicles with the dealer plates only to vehicles with the real plate from the DMV. So, I had to buy this visitor pass for $25, I have to park on the visitors designated area instead of my spot as a resident infront of my building or else risk having the vehicle towed at my expense. DO NOT RENT from these guys. Highly recommend anyone looking to rent to check First Lake. I lived in their properties for 5 years prior to moving to this place and never had any issues with them.

I'm giving two stars only because the apartments are nice. But we've had a really bad issue with…read morepeople smoking cigarettes and marijuana in their apartments and it coming into our apartment and management doesn't address it appropriately. It's not just a little smell here and there: it is nauseatingly strong!!! So much to where we have to sleep in the living room sometimes because it seeps in through the master bedroom closest and the bathroom. Not to mention that I have a baby in the house. That isn't right!!! They don't even seem to care about the health of their tenants. They are more worried about the rights of smokers than that of other people affected by it. They also have gone to great lengths to say that we are the ones smoking in the apartment because we had a jar outside for a family member who smoked a couple of months ago when they visited. That's absolutely ludicrous! What would we gain to lie about that? But there have been no butts in it since then. It's just ridiculous. They have no interest in making us happy. They told us we can switch to another apartment but it will cost more! Are you kidding me? This company sucks. They've charged my mom for things that she shouldn't have been charged for and haven't been completely honest with her. They don't address their issues and they will blame you and charge you for anything and everything. Don't rent here unless you like unprofessional management and inhaling other people's disgusting cigarette smoke AND marijuana smoke!!!!

Sugar Mill Apartment, to be used only as a last resort for shelter!…read moreThis place is horrible. First off the "automatic gate" to come into the property is broke more then half of the time and when it does get fixed [which there is no telling when that is! You could leave one morning, not carrying your card key because like I said the gate is always broke ( therefor open) and come back that evening to find out hey when I was at work they fixed the gate finally, but then wait now I'm locked out of the property until someone with a card comes around!] it's only a matter of time (usually only a couple of weeks) before it is broke agian. This happens ALL THE TIME. Now the "wonderful" landscaping design sure it was made to b a nice layout plan, but the man-made creek that runs through the complex is ALWAYS dirty, they will give you the we're just getting started on cleaning it out speech, but they must always be cleaning it because you'll rarely ever see it clean like it suppose to be. Whats the deal with the pool area you ask? Well it's a normal size layout with chairs there for you to sunbath or sit in while you watch the fam swim and play, though there is no kiddy pool or hot tub for the adults, just an extra large concrete are for the chairs and a normal size underground pool. What I hated most is that they have pool hours, really pool hours?? I live here people it's not a hotel, so if you wanna go jump in the pool after work it better be before 8pm , and I mean come on for us young adults we don't go to sleep at 9 or anything maybe I wanna go for a swim at 10, but only risk it if you want management to revoke your pool privileges, yes they have rules and try to strictly inforce them. Ok sure they have their downsides but surely the bargain for rent must be nice right?? HA! think agian I pay $620 for a studio (that's a moderate size living room, a bathroom and a kitchen). And there isn't even any central room lighting or fan, the only lights that come with the unit is for the bathroom and kitchen, so make sure you come with a couple lamps. Also I would like to add that once you move in they won't let you move out unless you wanna break the contract which will cost you more money, I even seen an advertisement inside the complex for a 1 bedroom apt that wasn't much more then what I was paying for and they wouldn't even let me move in that one with out a brech of contract cause and another deposit (even though I was already residing in the same complex, like all they had to do was switch my apt # on the paper work and raise my monthly rent a bit, but nope!) before I could move in there. All in all I would say this is not a place to stay at once you wiegh everything properly, like I said only as a last resort like you need to live in the area for what ever reason and the other apartments are full or too heavy on your pocket.