Crossroads Apartments is a beautiful place to live, the management staff is very friendly and accommodating.

Although the rats, mice, cockroaches, and lizards that infiltrated the apartment incessantly were distressing, regardless of numerous visits by "pest control" who "filled holes" and left glue traps, Crossroads Apartments and 1st Lake Properties continued to disappoint well after move-out. The shabby and dated condition of the apartment, the exceptionally poor carpentry, and the trash and cigarette butt littered parking lots and stairwells can be overlooked, but I became apoplectic when my deposit refund was not only late but reduced by $622.75 for carpet replacement, blind replacement, "Dep Forfeitures", and photo documentation. My lease ended on August 10th, 2019, I am entitled to a refund or a notice of withholding with an itemized list within 30 days per The Rent Deposit Return Act, La. R. S. 9:3251. My check was dated September 20th, 2019 and the postage stamp shows it was mailed on the 26th of September, 2019. I assumed they would wait the entire 30 days to send it, but as the 30th day came and went, the office was contacted and they stated it had been sent on the 13th. Therefore, 1st Lake Properties did not withhold their legal responsibilities, which there are monetary penalties for, but also has questionable business ethics. Furthermore, when I moved in, the apartment had black stains in the carpet, that I removed myself, which leads me to question the legitimacy of this 504.89 dollar deduction. I literally left the carpet cleaner than it was when I moved in. The blinds, of shanty quality and with already broken pieces, fell from the bedroom window due to poor installation several times during my lease, which did cause some additional pieces to break, rendering that deduction as reasonable. I am unable to discern what exactly "Dep Forfeitures" are, but they amount to 100 dollars. Photo documentation, at $5, is peculiar, since most photos are stored digitally (like my photo documentation) and prints at Walgreens start around 23 cents. More on the property and community itself. Door knobs fall off, paint chips from the walls, the bathrooms have no ventilation and are of poor quality, the pantry door cannot stay on its track, I had to ask for a window screen (the one provided to me did not fit the window correctly, leaving a gap, and since there was already a pest problem, my window could not be left open), there was a large gap beneath the front door (again, critters could mosey in and out at any time) that I had to deal with myself, the doors inside the apartment cannot be closed all the way, the noise from I-10 is a nuisance, other tenants are oblivious to the fact there are others around them, and the air conditioning is terrible as it froze up unremittingly and is older than Medusa. The maintenance workers seem hardworking and clean up the trashed parking lots the best they can. Most office employees are subpar and I only ever had pleasant experiences with one of them. Finally, they wanted to increase the rent if I began a new lease, which I found to be both a laughable and money hungry move. Attached photos include the condition of the carpets and blinds before and after move-in, the gap beneath the door, the pest problem, and my dated documents. The images that have red circles are from move-in day. TL;DR Avoid Crossroads apartments and 1st Lake Properties due to the dreadful property itself and questionable business ethics. read more

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DO NOT RENT OR DO BUSINESS WITH THIS COMPANY! These apartments are owned by 1st lake properties so if you are looking for a place be sure to find out who owns it and if it's these trash scammers run don't walk in he other direction. We rented a studio apartment with what was supposed to be "new" carpet, it wasn't. The AC didn't work the day we moved in and the refrigerator was making a whistling noise that kept us up all night, every night. There was also a disgusting pungent odor that wouldn't go away. We complained about these things immediately and they were not addressed for weeks and some took months. The smell never went away and no amount of air freshener or candles would help. We wanted to break our lease on grounds that the apartment was uninhabitable and because we didn't fill out their BS form in the first 30 days about what was wrong, they said that we had to pay 2 months rent. This was all in lieu of the fact we had been in communication with the management since the first week and once we wanted to leave the manager we had been communicating with "Mitch" had moved to another job and they wouldn't recognize anything based on communications with him. Their staff is rude as well. Please do yourself a favor and steer clear of this place. You e been warned!! read more

I've lived at Crossroads for almost a year now. I absolutely recommend this facility for anyone starting out, or even those with families. It's safe, quiet and the landscaping is beautiful! After along day at work, my apartment is definitely a place I enjoy being without the nuances that many other apartment complexes may have. I agree with the other reviews regarding the size of studio and closet space is unbeatable! The other tenants are mostly professionals. The staff, especially Shelby, is incredibly helpful and hospitable; of course, you can't beat the price! read more

My name is Christina R. This is my first apartment on my own. I have a studio. I love it, its bigger than most studios I've seen before, and I have a lot of closet space which is awesome & I feel safe when walking to my apartment after my night shift. I've been there two months and haven't had any problems so far. My A/C did stop working the other day, but they fixed it within an hour of me telling them..on a Sunday so I was impressed with that. read more

We moved to Crossroads about a month ago and I must say....so far, so great! The application process was made incredibly easy and convinient for my family by the staff. Jessica was very friendly and tremendously helpful and Shelby (whom we worked closely with) is awesome! We needed a place pretty quickly and they made it happen with no fuss. Great location. Here you're close to any and everything. I don't think I've had to drive more than 10-12 minutes for anything yet! My husband is literally 90 seconds to work and couldn't be happier. The grounds are beautifully and upkept and the pools are amazing. Apartment is perfect for our little family and not to mention the closets are amazing!! Haha. The bathroom isn't the biggest and my husband complains about the size and location of the toilet but my 5 year old son and I are fairly content with it. There are a few small things about my apartment itself I'd probably change, but I'm anal in that regard. I can't comment on the maintenance department because we haven't needed to utilize that service, but whilst swimming and walking around I so see them working diligently. Also mostly everyone here seems very friendly which is reassuring and pleasant. Crossroads also offers a Resident Reward Program that offers discounts ans countless activities, food and services. It's quiet and I honestly feel very safe here. Would definitely recommend! The G Family read more

Alexas B. -- The main thing that draws me to a apartment is friendliness of staff, parking, promptness to maintenece request, and pretty much a clean and safe (for the most part) community; which is all that Crossroads encompasses. When i first moved into these apartments about 3 years ago it was very quiet...it's seeming to become a bit more noisy, people standing around loitering at the gates (which makes me uncomfortable at times), and my new neighbors are the worst. The apartments are a bit on the pricey side for what you pay for...not the most space, but the location is perfect and the apartments are pretty nice. Shelby at the leasing office is the sweetest ever and when something needs to be done you can definitely count on her to prompt service and a follow up call. read more

I've lived at Crossroads since July 2015. I highly recommend this apartment to anyone with a small family. I haven't had a problem with the staff taking care of maintenance problems or anything else I may have needed. Near I10, so you don't have to travel far to get to where you need to be read more

If you want to be completely miserable and absolutely HATE where you live, deal with miscommunication from incompetent managers , and live in a mold infested apartment then this is the place for you! Imagine living in a disgusting, ignorant, rotted, and hazardous hell; that is EXACTLY what living in this place is. We had water coming down from the ceiling fan like it was a facet for approximately 5 months and they told us multiple times that the leak was fixed when it was certainly not. This went on so long that it spread and started to leak 3 or more places around the ceiling. THEN, the mold started to grow! The whole ceiling needed to be ripped out and redone which of course they did not do. All they did was paint over the mold and say it's gone. LIES. The man told us that the stain on the ceiling that was there after they said everything was fixed, was not from the water leak (the stain was not there before) then 2 weeks later it starts leaking from that exact same spot. The dishwasher was rusted and rust was all over our dishes then after they replaced the dishwasher but they obviously do not know how to do something right because water leaks all over the kitchen floor when the dishwasher is running. The maintenance walks in without knocking on the door, completely rude and an invasion. The maintenance people also screwed up the wiring of our lights while trying to FIX them; but it's not their fault when they have to work on a place as crappy and screwed up as this one. The washer and dryer were not hooked up properly when we moved in so we had to fix that as well. The A/C freezes over and doesn't cool off the apartment, which makes our electricity bill through the roof which the "higher" manager refuses to compensate us for even though we have had to call maintenance about our A/C not working multiple times. That apartment needs a whole new A/C system, a few people that work there even told us they need to replace the whole A/C system. BUT NOTHING GETS DONE! Then we see that mold is growing in our A/C vents as well. These people do not give a damn if residents are breathing in that filth; our neighbors have mold growing in their AC vents too. Which by the way made both of our allergies worse by living there. The tub constantly leaks water which maintenance came to fix and I come home to a note on the door saying it is fixed but it is still leaking. The stairs are loose, when walking up the stairs the steps move. Is that safe at all? I THINK NOT! Also, when we turn on the oven (JUST THE OVEN) the back burner get so hot you would think we have it turned on the highest it can go (ALL THE BURNERS ARE OFF). I have never been more disgusted of a "manager" in my life. She has not done a thing to help us with the electricity bill especially since they couldn't fix the AC right the first, second, or third time they said it was "fixed". We probably had to spend a few hundred extra than we normally would on the electric bill because the AC would not get cold SINCE THE A/C LITERALLY HAD A THICK SHEET OF ICE ON THE INSIDE. The "higher" manager never returns phone calls, she's rude as ever in our opinion and has not helped us one bit. I would love to have a job where I could sit there all day and do nothing and get paid for it but some people actually have to do work at their JOB. read more

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I'm a new resident, and so far so good! The location is extremely central and very convenient to just about every possible shopping need (groceries, Target, Best Buy, etc.). The staff in the office (Lynda and Lesa) have consistently been clear, professional, and gracious to me via phone and in person. They seem very on top of the paperwork and maintenance issues. I love that I can hear a water fountain just outside my window, as it's a very soothing sound. For the price, this complex has a lot of value and would be appealing to a wide range of people. I'm new in Metairie and I don't intend to be in an apartment for an extended period of time. That said, Crossroads is a perfect place for me right now. read more

I recently moved to crossroads after living in the Gentilly are of New Orleans nice change of scenery. A quaint quiet nieghborhood with lush landscaping. No fuss about parking and Im love the fact that I have a Washer and Dryer in my apartment. read more

I moved here in January and I must say the manager at the time Derrick and Shelby both did a great job getting me in a place in my allotted time frame and it was very simple. I was moving from another state and they completely worked with me with Shelby even staying late one day to show me the property. The pools are amazingly kept here as well. The young lady who serviced the pools and other parts of the zoo is one of the friendliest and hardest working staff persons I have come across. I also have a floor of good neighbors which is an added bonus. Overall, good people staffed and living in complex. My only complaint is that the kitchen space is a bit small. However, for just me, it is working out just fine. Great place to reside. read more

I have lived at the Crossroads property for 2 1/2 years. I just reneweded my lease. I love the property. It has great curb appearance and the maintenance team responds immediately to resolve any issues, which I seldomly have. Great property. read more

Can't really say anything too bad about it. The property is nice and the staff are nice as well. For some reason though I didn't realize that the kitchen in my studio apartment was so small without enough cabinet space before I signed the lease. I would say that the kitchen shouldn't be so small for the price of the apartment, Someone else may like it though. I am only to be blame for not recognizing it beforehand. read more

Lived here for almost two years too long. They are suppose to screen people when they come to live here, but they do not do a good job. Lots of yelling and screaming from the people upstairs. A neighbor was held up at gun point in the parking lot! One apartment was broken into on the 1st floor. It's not a safe place! The "security" gates are CONSTANTLY broken! Water pipes are constantly breaking and you wake up to no water! No one in the office BOTHERS to alert residences. They say "renovated" apartments. HA! I certainly wasn't living in one! My electrical outlets were outdated and many did not work at all. I reported the problem, but nothing was done. Only the bottom floor apartments are renovated. ROACHES GALORE! I had to go out and buy my own roach pesticide to keep them out of my apartment. There was also a BED BUG infestation while I was living there. A few of the residences tackled the problem themselves. I bought my own bed bug prevention pesticide. The manager is rude if you happen to be caucasian. Very prejudice! The answering service is rude. Please save your money, stress, and emotional health. The only thing right is the maintenance staff. They are friendly and they fix things when needed, but they did not maintain the appliances well or clean them before residences moved in. Maintenance has no control over management's poor customer service or the GREED of 1st Lake CEOs! These apartments are OVER PRICED for what you get! When I first moved in my washer did not work right. I reported it and NOTHING was done even though they said they fixed it. Funny - it still worked like a piece of $&#t. The bathtub was very old and the toilet was old - IT WAS NEVER replaced. DO NOT LIVE HERE. YOU'VE BEEN WARNED. The only thing they change is the rent. And the rent always increases, but you can FORGET about UPDATES! The air conditioning units are EXTREMELY OLD and constantly breaking! They eat up a lot of electricity! They leak horribly from top floor to bottom floor , the dishwasher was NOT maintained and always full of GRIT because the filter was never cleaned out! Renovated!? haha! It was very depressing to live here. A true RIP OFF ! read more