Ugh, I've never left a review on Yelp before but feel so strongly about this that I am compelled to.
Pros: 1) Peggy is very nice. 2) She gave me a second cleaning for free after my first fell short of my expectations. 3) She came to my house to talk about what specifically I was looking for in a cleaning (yet she had her plan book with her and wasn't interested in scheduling my next appt or walking through my house. I'm not really even sure why she came over. I feel like she tried to make it right. But only half tried, at best). She advised me to leave a specific list for my second cleaning. So I did (more below).
Cons: 1) The cleaning (both times - a different cleaner each time - not Peggy herself, which is not the issue) is nothing I don't do myself. I expected a "wow" feeling walking into my home, and sadly I couldn't tell at all that anyone besides myself had cleaned. But I gave it another shot. 2) I had left a list for the second cleaning, after which I was sooo excited to come home to see the results. Again, I found myself more disappointed and stressed. The cleaner checked off items on my list as *done* when they literally were not touched (e.g., dust fans). Not even touched. I don't have a problem if she ran out of time. I DO have a problem with cutting corners and trying to pull one over on me. Just be honest. Ran out of time? Then don't mark it as *done.* 3) Return phone calls were not prompt. 4) I basically paid $120 for a 2-hr kitchen wipe down, vacuumed and washed floors, and a little bit of dusting. read more