This is the absolute WORST property management company I have ever dealt with in my life (and my previous landlord was a slum lord, but at least he fixed things!). Before I moved in, I was told my deposit was $200. The day before I moved in, it suddenly was mysteriously switched to $250. The person who was supposed to take care of the property NEVER answered her cell phone. She never returned calls, only texts, (she would answer 1 text out of 10) and no one ever responded to any of the multiple emails I sent. When I moved in, the toilet seat was the wrong size-it was round when it was supposed to be elongated. I called/emailed/texted for 3 months before someone finally brought the right toilet seat. In the middle of the night, the AC unit above my apartment started leaking. I woke up to my area rug soaked at 4am and immediately took video-pictures and sent them to the property manager. I found out later she was just downstairs at 5 am doing a 'make-ready' for a neighbor moving in that day. She never called me, texted me, or even tried to knock on my door to ask what was going on or look at what was going on even though she was 50 feet away and could have easily done so. Even though my ceiling caved in and water poured into my living room, not a single person showed up for 2 days. My neighbors discovered mice in their kitchen. I discovered mice poop on my oven. We both went to her and asked for extermination and someone to close up the holes in the building as it was old. She lied and said someone was coming that week within a few days. Then when we saw her downstairs one night a few weeks later we cornered her to ask her to her face what was going on, and she lied to our faces about it-stating that she was having to 'go through a bidding process' before she chose an exterminator. She tried to make it seem like she was on property because she was being really good to us as tenants, when in reality, she was there to get an apartment ready so she could get it occupied. Several months went by with no exterminations.
The final straw was after my ceiling caved in my AC obviously stopped working. It was summertime, and I could not live there with no AC. It took them 14 days to 'fix' it, forcing me to live with my parents, 30 miles away from my job. The next month the AC went out again. This time it was 15 days of living with my parents. The next month the AC went out again. This time it was 28 days and counting. On day 21, it hit me that no matter how much money it cost me to move, it was worth it because Pegaso Properties would continue to operate illegally, by refusing to fix my AC or even return my calls regarding the situation. By day 28, I was gone. DO NOT RENT FROM THEM. THEY LIE, THEY ARE SHADY, AND THEY DON'T FIX ANYTHING. THEY ARE THE WORST TYPE OF OWNERS. read more