Great service and a nice little bike shop. This is the sort of place I feel good about spending my…read moremoney in; excellent friendly service, super fast turnover and very reasonable prices / rates. Fixed 2 of my bikes in a day with full tune-ups.

Took my old Cinelli Super Corsa in for a tune up. Francisco did a fantastic job bringing the bike…read moreback to life. Amongst other things , a deep clean of frame, conditioning the saddle , lube on the moving parts, new chain, fresh red tape,campy brake covers and put on rear tubular without the mess and aligned straight as an arrow. It's hard to find people that know how to work on the old steel rigs. Motivates me to get back on the saddle and enjoy the ride...

I wouldn't recommend this particular location. While products are run of the mill and in line with…read moremanufacturers, customer service was abysmal. Upon entering and walking through the store multiple sales associates made eye contact with me & did not engage or ask if I needed assistance. After asking for help, positioning myself in a place where I was easily accessible to any sales person, I watched as each salesperson helped another patron around me. It took persistently initiating a dialogue to gain some semblance of help that was quickly discontinued. As a young person of color, I will not be returning to this REI location, but will bring my business elsewhere. Really a same, I've enjoyed REI in the past but this experience has been discouraging.

First time actually going to a brick and mortar store like this. Great selection of outer wear of…read morecourse. I mean it's REI! I had to swing in to return a couple of items I'd purchased online and the woman behind the counter was so very accommodating and sweet. There absolutely ZERO hassles. Walked around and was graciously helped by a couple of employees as I was trying to determine the best hiking pants that could carry me through a number of temperature changes. So many good brands to choose from with so having deep discounts too.

Great and fast service. Super convenient and good attention to detail. He was in an out in 90 min…read morefor a comprehensive tune up. Thanks!

Marc was very responsive and came to our house promptly. My son's bike was in need of tune-up and…read morerepair before a week-long bike trip. Marc was very thorough with the bike and was honest and up front with additional repair costs. After finishing he went the extra mile and adjusted the bike to my son and offered additional advice for his trip. It is clear he loves the work he does and it shows. I highly recommend his service.

I've had mostly dodgy experiences at various Landry's locations over the years but the Landry's on…read moreRoute 9 in Natick has treated me universally well. Just today I walked into the Route 9 shop with a broken/jammed BOA dial on my shoe. I was looking for a repair kit, which I wasn't really expecting them to carry but I was taking a shot in the dark because ordering one from BOA would have taken about 10 days and I wanted to use the shoe this weekend, if it was possible. Landry's didn't carry the specific repair kit that I needed, which was fine because it's pretty obscure, so I resigned myself to not being able to use my shoe for a while. But the guy I was dealing with in the shop ended up fixing my shoe right in front of me himself using the world's smallest hex wrench in about 120 seconds. I asked him what I owed him and he said, "nothing." He even gave me the wrench! I was so stoked that my dial problem was solved that I forgot the guy's name. But he was a big dude, with long hair, glasses and he was wearing flip-flops lol. ‍ Anyway, thanks to him, my weekend is looking up!

I was upset that when we went in, a big dog who was CLEARLY not neutered approached us and then…read morelifted his leg and urinated directly on a bike! We left as soon as we realized the dog is a resident of the store. No thank you.

I've purchased a half-dozen high-end road bikes from area shops and never had an experience like…read morePapa Wheelies in Wellesley. We went because of low inventory in the area in an effort to find a first road bike for my partner. In the end, they persuaded us to purchase a bike which we learned was clearly the wrong fit (later independently confirmed by two different certified bike fitters within two minutes of seeing her on it), and which Papa Wheelies unsuccessfully and unsafely modified to try to fit her after we reported that she was experiencing extreme numbness in her hands and had difficulty reaching the brakes. (The bike couldn't be made to fit--the reach was just too long. Papa Wheelies used a stem that's incompatible with her bike and is a serious safety hazard to the rider, another shop later pointed out--as did the stem's own instruction manual.) Here's how it went: On May 27th, 2023, we showed up to check out the 2022 Liv Avail Advanced 1 that Mike (a manager) confirmed he had in stock before we drove an hour. It's a jade green color, and Mike said over the phone, "Yes, I'm looking at it right now--it's a beautiful color." When we arrived, Mike only had the 2021 model in a purple color, saying that the system had the bike entered wrong. (He also neglected to explicitly disclose that this was an older bike.) Mike watched my partner ride around the parking lot and insisted the size was right. We asked Harold (a manager) if a smaller size was necessary, and he said "absolutely not." On June 1st, 2023 we went back to the shop after one 15-mile ride because it was clear the fit was off. My partner's hands were quickly going completely numb and she had difficulty reaching the brakes. Mike swapped the stem for a shorter one, insisting that would do the trick, even though the reach still seemed much too long. Worse, he swapped the Giant stem for Dimension stem that, we later learned from another shop, specifically states in the instruction manual (see photo): "Warning: Dimension stems are not intended for use with carbon handlebars or carbon steerer tubes." (This bike has a carbon steerer tube). The other shop explained that this can damage the bike and compromise the rider's ability to steer the bike. Right after this, my partner was diagnosed with a complex meniscus tear and couldn't ride for a few weeks. In August, she was able to try the modified bike on an indoor trainer and still struggled with the same issue (extreme hand pain/numbness). We saw two certified fitters from different area shops. They said there was no point to a fitting and they'd "be mortified if they sold that bike to us." They said a bike shop had to be very uninformed, or willfully careless, to put that stem on a bike with a carbon steerer tube. When we called Papa Wheelies to explain and ask for a refund, they refused. Mike eventually made a half-hearted offer that we could possibly exchange it for store credit and said he'd research other bikes they have that may work. When I arrived to pick up the original Giant stem (since we can't in good conscience transfer the bike with a stem that's a safety hazard), it was clear that Mike's offer wasn't sincere. They told us there was nothing they could do. (Harold told us they could take it back for a $1600 restocking fee.) He was preoccupied with the fact that 3.5 months had elapsed since the purchase (my partner had a knee injury, and it took time to consult other bike shops to fully understand the extent of Papa Wheelies' errors), and he didn't seem to consider that: 1) we returned, citing serious fit issues within 5 days of purchase; 2) they made an egregious safety error in using an incompatible part; and 3) the bike is in brand-new condition. The upshot: We have a brand-new, $3200 bike that can't be ridden by my partner or returned, despite the fact that they undoubtedly knew they were selling a bike that didn't fit properly. There are a number of good bike shops in the area. Go anywhere else besides Papa Wheelies.

Total waste of time this location is closed and does not tell you that when you call the number I…read morewasted 30 minutes of my life driving here now always more time trying to find an open bike shop NOT WINNING

Steve knows his stuff, he's fair and he's personable, and his location is easy to get to as well.read more

Steve is great! I called him to chat about my bike, then made an appointment to drop it off and had…read moreit back--all tuned up and ready to go--the very next day. His prices are good and his service is great. The only "tricky" part is the appointment, as the online schedule app is a bit confusing.

Amazing walking and biking trail from Natick to Framingham and back. Truly, a hidden gem of the…read moreregion that's usually not very busy either so great to bring dogs to.

Here's a collection of my terrible experiences at Wheel Works:…read more Story #1: Took a bike in to get an insurance write up for estimated cost of repair/replacement (my biked was pretty much totaled). They said the estimated time for this would be around 5 days. After 10 days of them not contacting me, I called them. They said the write up was ready so I went to shop only for them to tell me it is not ready and to come back in a couple days. When I went back, the person who did the write up lost the paper and we had to go back AGAIN for a new paper. A 5 day simple write up turned into a 3 week back and fourth with this shop (and 3 weeks with no bike which is my main form of transportation). Story #2: I asked for 2 tubes for my bike and they gave me 2 different sized tubes BOTH OF WHICH WERE NOT THE CORRECT TUBE. Story #3: I asked for a tube for my bike and I gave them the model (which they sold to me). The person asked me what size it is which I forgot. So he replied "well I don't know that bike go figure that out yourself" (while he was at a functioning computer in which he could have looked it up for me). Story #4: I also had a kick stand repair after it fell off (my bike has a specialize built in kickstand) and it fell off again after 2 rides.

Horrible customer service. I went in to buy a bike after not having one for over a decade. We had…read morejust had a very positive experience next door at the kids shop, and we were hoping to have a fun family day getting new bikes. Unfortunately, the man attempting to help me was rude, mean, and extremely unhelpful. I'm sorry I'm not a bike aficionado, that is literally why I was asking for help. Needless to say, we left without giving them service. Such a disappointment for the whole family.