I've been with pediatric care group jenkintown pa for almost 20 years…read more This last year they have treated us terrible. The NEW doctor has REFUSED to give my son his ASTHMA PRESCRIPTION They are trying to kill my son. They have REFUSED to see my son without insurance Even if I PAID CASH My son NOT RECEIVED His ADHD medication or his ASTHMA Medication. My son has now Broken his TEETH, SPRAINED severely Bruised His foot, fell AGAIN and has a concussion. 8 ASTHMA ATTACKS that's almost killed him And today I was Told after Almost 18 years that MY 5 children have been PATIENTS. They said they would kick My children out of PEDIATRIC CARE GROUP JENKINTOWN PA My youngest is 2.5 years old These NEW DOCTORS are trying to KILL my 9 year old son Buy REFUSING His ASTHMA and his ADHD medication Pediatric care group after 18 years is trying to KILL my child NEVER USE PEDIATRIC CARE GROUP JENKINTOWN AND SOUTHAMPTON PENNSYLVANIA I WILL BE FILING A LAW SUIT My son has NO FRONT TEETH and has a CONCUSSION and 8 ASTHMA ATTACKS due to the mistreatment we have received ONLY THIS YEAR THE NEW DOCTORS and MA are trying to KILL KIDS

I am always on hold for over an hour. When my children are sick, they can never be seen for months…read more The only time anyone answers the phone is to tell me to hold. Today I have been on hold for 2 hours and still waiting. Hung up and called back several times. no answer.

They do a great job at pretending to care about your child. Until you express your own opinions as…read morea parent, then out the door you go! Stay away from this strictly for profit, not for care, office. Find someone who actually cares about the wellbeing of children

Some docs are absolutely amazing, some are not so good. It's great to have access to the advice…read moreline 24/7. Limited weekend hours is rough. The nurses are decent. Sad to see the (great) docs and nurses retiring. Location is convenient and it's usually easy to get a sane-day appointment.

Very disappointed with the customer service at Elkins Park Family Medicine. I called to schedule an…read moreappointment and was met with significant disrespect and a lack of professionalism. I've been experiencing increased symptoms associated with diabetes (to which I have both a maternal and paternal history of this diagnosis). I called to request bloodwork to rule out the condition. I spoke with two individuals--I was told they couldn't see me for 1-2 months, because time has to be open for "sick" patients. I wouldn't be requesting the appointment if I wasn't feeling sick. The woman then went on to say that I've only been there four times since 2018 (I'm not sure how that's relevant?). The reason, of course, is due to how difficult it is to get an appointment. As a result, I've generally gone to urgent care when I have a cold, etc., as I know I'll be seen in a reasonable amount of time. My PCP is Dr. Rosen, who I've only seen once (my first visit), every other time I've been with Dr. O'Brien. Both doctors are very kind. I am a Psychologist; regardless of how good I am, clients must be met with respect by the staff that is the first point of contact. They are a representation of your practice. I will now be changing my primary care physician. Highly recommend that office staff receive professional development in effective, compassionate communication.

It has been a struggle to find a good primary physician in the area that can take the lead with my…read moreteam of doctors, until a friend referred me to Dr. Rosen. I'm so glad that I decided to go to Dr Rosen's office the first time that I did. She is excellent at her job and has definitely exceeded my expectations as a primary care physician. Dr Rosen is also organized and professional. Her staff is friendly and efficient. And the space is clean, comfortable and convenient. I can't imagine anyone having negative experience.

We headed to this location for urgent care services after googling for pediatric care. Chose this…read moreas my daughter has been there before for the same wrist being injured so we wanted consistency in care, however, this location is not an urgent care. It's an orthopedic office and PT/OT. Google results really needs to be rectified!

We arrived at 8pm to a parking garage with 3 cars and a completely empty waiting room to be told by…read morethe unsympathetic (borderline rude) receptionist that there is a 2.5 hour wait although she couldn't explain how since there was no one else there. Drove 5 minutes up the road to CHOP Pediatric Urgent Care and even though they were actually busy, we were in and out in under and hour with cheerful and comforting staff.

The main things I did not like about this practice is the dismissive nature of the doctors that I…read morewas just a nervous first time mother (my son ended up having severe asthma), and the fact that after hours a doctor not in the practice may end up calling you back. It was easy to get appointments and the sick and well waiting rooms we separated nicely- but a doctor who can't listen to a parent's intuition and completely dismissed it shouldn't be serving children.

My sons have been patients at this practice for more than 10 years and this practice have changed…read moresince. These days it's all about $$ not you. They will find a way to charge you for absolutely EVERYTHING. They will even find a way to include "non covered" charges on your child physical without telling you about it. Same with scheduling unnecessary sick appointments. instead of listening to your concerns and sending a script for COVID test they want to charge you copay for a televisit for the privilege and only after that will send a script.

Visited this location for an urgent visit to get checked out. The check-in process was very simple…read moreand fast using their online tool. The nurse first checked out and then we have seen the doctor and we are pleased with the service provided. The place was definitely packed for a Saturday late evening!

I booked an appt for 1:15 and was seen 30 min later. A person that walked in after me with no…read moreappointment was seen before my child was seen. A PA saw my daughter and told me "the vitals all look good." However the nurse told me my daughter actually had a 101.3 fever. I went in for my daughter's relentless cough which was getting worse after 5 days. The physician assistant dismissed all my concerns and was extremely unprofessional. Her advice was cold air and a humidifier for the cough. She didn't order any diagnostic tests or give further recommendations. Would recommend asking to see the doctor if they have one on site. The nurse/front desk were pleasant.

A routine checkup takes this office over 2 and a half hours to conduct. Imagine sitting in the…read moreoffice room for over an hour because they can't seem to understand simple appointment times.

We have switched our pediatric practice and happy that we did now I regret that we didn't switch…read moreour kids earlier some people that work at that office must not be near kids.

I love love love Dr. Chapman! She takes her time, she…read moreanswered all our questions, not only is she knowledgeable she is relatable, and took care of my daughter as a whole. We're originally from California and we did not expect to find a pediatrician right away. We will continue to ask for Dr. Chapman for all our future visits.

I've been going to these facility for over 8 years with my three kids. The ladies at the front desk…read morealways knew who I was when I would call or walk in for an appointment. They were Always was nice and loved seeing the kids . In the last year there has been administrative turnover and those there now lack basic customer service. More specifically, Delores Maldanado, whom should be fired and banned from working the front desk altogether. She was rude, disrespectful and needs to check her attitude at the door before clocking in. After 8 years, I will not be returning. This office has declined substantially. Do not patronize this office. If you're looking for a pediatrician, find one elsewhere.