Let me start off by saying I actually set up a Yelp account just to post this review; that's how awful my experience with this establishment was. My intent isn't to arbitrarily flame a local business just to be vindictive. I genuinely want to ensure other consumers have an opportunity to make an educated decision before spending their money on what could turn out to be a great disappointment.
I placed my order on GrubHub (it was the Sunday night before Memorial Day), and that went smoothly enough. The order wasn't overly complex or massive in quantity: two sandwiches, an order of onion rings, and an order of hot wings. The price, including tax, was very reasonable. The estimated delivery time was approximately 60 minutes, and to be fair, the order was received within the given timeframe. Well, half of the order anyway.
Half of the order was missing; it was never delivered. We received one sandwich and the order of onion rings, however the other sandwich and hot wings were not delivered. Upon discovering only half of the contents packaged in the bag, I quickly ran out to catch the delivery driver prior to her departure. Fortunately, she had not left yet and I was able to relate to her that half of the order was missing. She wasn't particularly apologetic; though she did admit that the bag she handed me appeared to be pretty small for what I had paid her for. She advised she would call her boss and tell him that we had been shorted half of our order.
Fearing that something may be lost in translation, I decided to place a follow up phone call to the business. I spoke with a gentlemen who was pretty polite, and seemed aware of my situation before I even started to explain it. He had clearly been given the heads up by the delivery driver; which initially pleased me... that is until some sort of internal blame game commenced. The gentlemen I spoke with on the phone advised me that the delivery driver had forgotten the bag containing the other half of our order in her car, and she would return to my residence in twenty minutes to drop it off. I found that to be a dubious claim, as she had backed out of my driveway only a few minutes prior to my placing the follow up phone call. Suddenly she was now twenty minutes away with the other half of the order? Not to mention she seemed fairly confident that the rest of my order was not in her vehicle when I initially ran out to tell her that half of our contents were missing.
I could tell the gentlemen on the phone was trying to pacify me as best he could; which is understandable. Things tend to get awkward when mistakes are made and customers become unhappy; and people are particularly unhappy when they're hungry and waiting on their order. He gave me something of a run around and ill thought out lip service, which may have been at the direction of his manager. My best guess is they had to completely remake the other half of our order, as the driver may have accidentally handed the second bag associated with our order to another customer in error.
Despite being lied to and mildly annoyed; I tried to give the business the benefit of the doubt. I was promised the remainder of our food in twenty minutes.
Forty minutes later, we got the other sandwich and wings. The driver, the same lady who delivered the first half of the order, was smug and didn't apologize at all. In fact, she didn't even look me in the eye. Oddly enough, I initiated our second encounter with "sorry things happened this way", actually feeling sorry that she had to make a second trip. She more or less grunted at me, handed me the bag of food, and walked away.
As if that didn't leave a bad enough taste in my mouth, please look at the attached pictures of the cheesy beef we got after waiting a total of nearly two hours from when the order was originally placed. It was so sloppy and poorly packaged I actually thought it may be have been done intentionally.
To be fair and not overly critical, the hot wings were very good.
I don't know if this was a fluke, but the customer service was undoubtedly substandard. The food was decent, and the price was right. Place your order with caution though. read more