I had called on a Thursday afternoon b/c my kid was sick. Was told I need a same day appointment…read moreand was offered one for the same day. We couldn't make the appointment due to traffic. After explaining our concerns to the "triage" nurse she told us we would need to call back the next morning to request a same day appointment. Seeing it pointless to go through all the details again and waste the opportunity form our kid to see a Dr. the "nurse" dictated their same day appointment policy to me stating "We don't allow sick visits to be scheduled in advance because sometimes the kids get better and don't have a need to come into the office. You'll have to call back tomorrow morning to get a same day appointment. Our phones open at 8:10am sharp and you'll be able to schedule the appointment." She also had to advise me that all Dr.s have a Friday morning meeting that goes until 9:30am. She looked and saw that our Dr. had time for an appointment in the morning but refused to schedule it for us because of their sick visit policy. No exceptions. When I called at 8:10am their phones were not on. By 8:20am the phones still not being turned on but I was able to get in touch with their on call service. They took my information and told me I'd get a call back within the next 5 minutes to schedule the appointment. I was never called and decided to call back and request a same day appointment again. I was again transferred to their "triage" line and had six calls ahead of mine. Slowly the number went from six to four but that's only because the other callers decided to hang up instead of wait. I wrote this review in the time I was on hold and continue to hold. Through my experiences at other medical providers this office stands out as disorganized, provides misleading information to avoid doing the work and total lack of regard for patient's schedules or medical concerns. My advice would be to the office manager. Review how your office sets up sick visits. Implement a no show policy that changes for the now show. Your lack of understanding and urgency for patients that are sick to protect your schedule is unacceptable. I'm still holding after 30 minutes for the "triage" line after being told "Oh yea, we have plenty of staff here to help you in a timely manner." Turned out they don't have any morning appointments available as they said I would get yesterday. Due to their incompetence and policy we've wasted our day. Parents are now late for work and our kid missed the entire school day.

The most incompetent bunch of doctors and caregivers I've ever encountered. Nice people, but we…read moredealt with multiple instances of complete negligence and lack of care that almost cost our son's life. We saw multiple doctors in the office over the course of a couple weeks, and they downplayed any questions we raised as non-issues and instead of actually doing their job, they chalked up things like extremely high repeated fevers as the result of our son being "a fever baby." That was not the case, and if we didn't bring him elsewhere because we didn't trust the response, he could have died. Go anywhere else. Can't give zero stars so they get one but I wouldn't trust them with caring for a house plant.

After my knee replacement in June I had the great fortune of choosing O&SMS for my physical…read moretherapy. I was matched to the amazing Charlie Brown who encouraged me, gave me positive feedback and challenged me to do just a little more every session, was ever-so-patient explaining why that spot continued to hurt and when I could expect it to feel better, and gave me advice for when I was on my own. I had exercises to do every visit and could feel my progress! Every member of the staff, from front office to exercise room, treated me like their best patient. Highly recommend!!

Great Dr but bad communications no direct contact. I am still waiting after a week to talk with the…read moreDr. They Called two days after I called at 7:30 am and said sorry I missed you.... no call back nothing...

Always been great place for me. My family members have been treated well. Doctor diagnosed…read morepneumonia, and treated my fiancée with two antibiotics. Finally he got better. Primary Care said he was fine. After 6 weeks of suffering, he got better from antibiotics.

I was told to sign off on a blank electronic pad for an "annual patient update" so I could get a…read morecancer test - w/o being told what was in a form that turned out to be 5 pages long (in Sept. 2025) and that stated the patient would "agree to all tests and all treatments for myself and all my dependents" into perpetuity. When asked if I could please just sign off on the cancer test, they said no -- I had to sign off on everything in the (initially undisclosed) document. So I was refused the cancer test. When I asked why I couldn't just sign off on my doctor-ordered test w/o agreeing to all of the above, I was told, "Because that's what the Legal Dept. wants now." So no more "patient-centered" care - but rather "profit-centered" care. Hence - beware. Don't sign blank electronic pads - get the hard copy and read every single line.

I absolutely love this place. From the moment you walk in, it's clean, the receptionist always has…read morea smile on her face, and is a caring environment. My daughter has OT and ST. She absolutely loves the ladies who work with her. They are so brilliant, and compassionate. The play area for the kids in the waiting area is full of comfy pillows, books, and a pretend kitchen. The people that work here definitely make a difference in my daughters life, they are very hardworking. I honestly wouldn't go to another place. I feel so comfortable having my daughter come here.

Beautiful facility, loving, caring, faculty, individualized plans of navigating different…read morestruggles, and frustrations for each kid has to be the greatest thing to witness as a parent that has been able to watch my son finally the confidence and pride he has not had for quite some time. 10 out of 10 recommend to any parent who needs any outsources such as this one.

My father recently had a short stay here, transferring from a nearby assisted living home…read more Sherri and her staff were very understanding and flexible in adjusting my father to the new location.

I was sent to Country rehab after I developed a nasty infection and needed an IV drip antibiotic…read more My stay was almost 8 weeks so I had plenty of time to observe what was going on. What was going on was excellent care and rehab; both delivered by compassionate and caring nurses and care assistants who seemed to be always friendly and cheerful. I cannot speak highly enough about Coutry Rehab other than to say should you ever need to find a rehab for a loved one, I'd unreservedly recommend Country Rehab in Newburyport.

North Shore Pediatrics is great! I would highly recommend this pediatric office to anyone. The…read moredoctors, nurse practitioners, and nurses are extremely knowledgable, kind, and compassionate. I currently have three children that see Dr. Dufresne, but honestly, all the doctors and NPs work together. We have loved everyone we've seen there especially Dr. Danis, Dr.Dufresne, Dr. Matthews. The nurses are all very quick to respond and act with empathy. We have never left the doctors office feeling rushed or unheard. If you're looking for a place with wonderful pediatric care, North Shore Pediatrics is the place be!

Dr. Danis is an amazing doctor. He saved my fiancé's life when he was a child and now he cares for…read moreour daughter. Everyone in the office is kind and makes sure to answer all our questions. Wouldn't go anywhere else for my kids

I was only there one hour and was turned away saying that my problem didn't happen often enough.read more

Whittier Rehabilitation Hospital's care of my mom's acute rehab and physical therapy was excellent.read more