I want to like this place. Really, I do. The staff is very friendly, and I love that it is a small, local practice. However, you don't bring your kids to the dentist to make friends. My review is not based on their attitude. It is based on my child's experience with their dental care.
My child had been a patient here for just under 2 years before we switched to a different doctor based off the inadequate care we received from Pediatric Smile Studio. First of all, their X-ray machine has not been functional for several months now. As such, my child missed getting an x-ray at the last checkup late last year. I was told to check back later about scheduling an X-ray appointment once the machine was functional again. I called back a month later. Still not working. A month after that. Still down. At this point, my child had a visible cavity, and I stressed my concern, asking if they had an alternate dentist performing X-rays for them. There didn't seem to be a solid back up plan in place, and seeing a cavity in my child's tooth prompted me to pursue a different dentist.
At the current dentist, they were concerned about FOUR different spots (I had only been informed about the possibility of one potential cavity at PSS). After running X-rays, they identified that two of the cavities needed fillings. One was so bad, my child needs a root canal and crown. The current dentists suspects that this cavity took about a year to form. Keep in mind, we had been patients of PSS for around 2 years at this point. Meanwhile, I had only been informed about the possibility of one at Pediatric Smile Studio. Also, this suspected cavity was noted on the patient file at PSS, yet I was not made aware of it until the next checkup six months later. I really would have appreciated being notified about it more promptly. If I had, the root canal and crown could have been prevented.
Overall, it is inexcusable that my child was a regular patient of Pediatric Smile Studio for almost two years, never missing an appointment, and four cavities (2 extensive) were identified immediately at his first appointment elsewhere. Parents, beware! read more