Please do yourself a favor and never take your children here!! The trauma my kids experienced over several visits was not only unnecessary and avoidable, it is purely negligent care on the part of Dr. Cortez and his team.
I have been taking my kids here for several years. At first I thought it was just unavoidable that my toddlers were scared and not the most cooperative, so they didn't get much out of it and the visits were frankly, traumatic. Now that my oldest is 5 and can understand more of what's going on, we worked hard at home to just prepare him on what was going to happen, practiced, watched a few videos, etc. and he was really well prepared for his appointment.
My brave little 5 year old walked into that appointment and said "I'm a little nervous - please go slowly and explain each step to me and I'll be okay." They. Didn't. Listen. To him. To me. To anyone. They again just held him down while he screamed and begged them to stop. I told them to stop. They didn't listen. He was gagging and coughing and fighting against them (obviously) because, despite us practicing at home, they weren't gentle, they didn't explain anything, didn't do even the bare minimum to help him through it.
They never bothered to try to go slowly, be gentle, show him the tools, practice on his hand, anything that are obvious approaches for a place that advertises itself to be good with kids. Their only solution was that they wanted to sedate my kids for the next visit. Of course it would be easier to just sedate them. Everyone is easier to work with when they're sedated! Too bad it's profoundly unsafe for my kids and is not an acceptable solution as standard business practice. Just regularly sedate them every 6 months for a dental cleaning? Absolutely not.
Just got back from their first trip to a new dentist who did all the things Dr. Cortez and his team didn't. Explained to them what was going to happen, practiced on their hand, used child friendly language and both my 3 and 5 year old participated beautifully. We got the whole thing done, cleanings, x-rays, everything that Dr. Cortez said was "impossible without sedation." Turns out the problem wasn't that they were scared of the procedures. They were just (appropriately) afraid of Dr. Cortez and his hygienist holding them down, forcing their mouths open, and gagging them repeatedly while being shouted at "you're fine." So grateful to have found a true pediatric dentist who knows and understands how to actually work with children. It's so much more than just a nice fish tank in the waiting room. read more