Great experience every time we visit. Staff is always so sweet and welcoming. My 2 year old has a hard time but they are always so gentle with him. read more

I want to start by saying that the dental care my family has received at Lollipop Dental in Cerritos has been excellent. The dentists have always done great work, and I have no complaints about the quality of the dental treatment itself. My issue is with the billing and front office. In the early months of 2026, I went in for our routine cleaning. I've been bringing my family to this office since 2023, and during that visit I was suddenly told I owed $85 for services dating back to 2023, 2024, and 2025. My question is: why am I just now hearing about this years later? Every time we visit, the front office makes sure payment is collected before we leave. You don't walk out without settling your balance. They told me this balance was discovered during an audit, but that explanation doesn't make much sense when these charges supposedly go back several years. To make matters worse, I now receive frequent calls from their collection company, and the amount isn't even consistent. Sometimes they say I owe $85, and other times it's $87.75. Which amount is actually correct? I typically pay with cash, so it's frustrating to suddenly be told I owe money years after the fact. I don't know whether there was a bookkeeping error or something else happened, but the billing process has been handled very poorly. Being contacted by collections over a balance that was never brought to my attention at the time of service is both frustrating and unprofessional. The dental care deserves praise, but the billing practices have left me questioning whether I can continue bringing my family here. I hope the office improves its accounting and communication so other patients don't experience the same. read more

Quality of care is lacking. My daughter had her cavity filled, then an hour later it fell out. Then she got it filled a second time and it fell out within 30 mins. She didn't eat a thing and the filling just fell out while driving home. Even though I had already mentioned it the first time, I didn't feel like they cared much. I get that there are lots of different dentists and we did see another dentist for her first filling but even more need for better communication. It just lacked the quality of care we have had at our old dentist. My other 3 children also complained, after the first visit, that the cleaning was rough and hurt their mouths a lot. We gave it a chance for 3 cleanings but after so many complaints from my kids, we had to leave. I also didn't like that on the first day, I felt sucked into writing a 5-Star Google review for them for "free" gifts (basically cheap trinkets). The office staff was nice and I felt impressed by the place at first glance, but after 3 visits it just wasn't a good fit for my 4 kids. So be aware. read more

We had always loved the experience until Dentist Karla Basa completely made my son and I feel discriminated! My Son's tooth was hurting so we made an appointment and the first appointment he was a little under the weather (felt sick morning of the appointment) could not cancel appointment because there will be a charge if not cancelled within 24 hours. Totally understand so I took him to JUST get checked because I knew they wouldn't do the extraction same day(I'm assuming because of insurance/approvals). Dentist said he was having "Asthma" issues she also agreed that he needed his tooth pulled out. However she was unable to do anything that day and we needed to get a clearance from his doctor to do the extraction due to Asthma. Okayyy took him to urgent care right after he did not have asthma issues THE DOCTOR checked and said his lungs were clear but tested positive for flu B. Okay I called lollipop dental to let them know he tested positive for the flu to be aware and they asked if I wanted to book a follow up I said I will wait until he is 100% better and call back. I called 2 weeks later made an appointment and when we went we waited over an hour and was told by an assistant the Dentist still needs the clearance form by the doctor. Okay they could have told me that on the phone when I booked the appointment. ( I appreciate the safety for my son) However they have no communication with the third party that books their appointments. Fine we left I took him to Kaiser to get the note, Kaiser will not fill out 3rd party forms so his DOCTOR wrote a letter stating he is cleared to be seen and have any procedure done. Called lollipop and asked if I could email or fax the letter they told me email, sure did that. I waited 2 weeks did not hear back from them called the number to ask for a follow up was told oh I will get a call within 24/48 hours. I did not hear from them. Waited another week still nothing. I called back and got the same run around. At this point if they don't want to take my son just let me know so I don't waste my time or theirs. I felt very sad because we had love lollipop dental but this was just not handled right at all. Also I'm still waiting for the call back from them since April 20,2026! Today's date is June 4. At the end of all this My poor son's tooth has been hurting him. We have now gone to another Dentist and we love it! Shame on you Karla Basa at Cerritos location. read more

We are so happy with how efficient and how attentive they are with our twins. It was also seamless when we scheduled their appt. Highly recommended. read more

I used to love lollipop dental and the positive vibe they gave in the front desk. Looks like everything has changed its super over populated now. Dentist is 10/10 The front desk is the face of a practice. Unfortunately new staff looks like she don't like working there. read more

My daughter has been coming here since she was 2 years old, and we've always loved the care she received. The staff used to be so warm, friendly, and took the time to explain everything to her, which made her feel comfortable and even excited for her dental visits. Today's visit, however, felt completely different. There was little communication, the dental assistant didn't introduce herself or explain what she was doing, which startled my daughter, and we were surprised to see a different dentist without anyone letting us know beforehand. I'm not writing this to get anyone in trouble, but as a longtime parent who has noticed a change in the level of care and communication. I hope this feedback helps bring back the thoughtful, child-friendly experience that made this office so special to our family. read more

Thank you, Jessica and Dr. Karla, for another successful visit! Always nice to see how well my toddler does during these trips. Jessica was so great at getting her to feel comfortable and cooperative during the teeth cleaning. And Dr. Karla is always so sweet. Lollipop Dental still a winner. read more

We have been with Lollipop Dental for about 6 years now and they are the best with kids. Great experience with them always for my two kids. read more

Great service and care! So glad we found this dentist! They made my children feel so comfortable!! The office is beautiful and clean. Staff is very friendly! read more

Excellent Service as always. My children enjoy their visits with Dr. Karla and her staff. Gina and Julissa were so kind and gentle with my children. Taking their time to explain how they were going to take xrays and what to expect before their cleanings. 6 years with Lollipops and I could never imagine taking my children anywhere else. read more

I asked on the Cerritos mom page what's a good dentists office for toddlers and a lot of moms ranted about Lollipop Dental so we gave them a try because they are close by. My issue is that their receptionist department is really lacking and doesn't return calls. Terrible if you have an emergency. All the other dental offices I've been to answer the phone right away, but this chain keeps playing a recording with an annoyingly cheery voice until someone gets on the line. I should have read the negative reviews first before coming here. The first time I called them, I was on hold for a long time and eventually left a voicemail. I tried back a few more times and never got a live person on the line. I tried the next day and finally got someone on the phone but it somehow transferred me to someone from their Placentia office and they were able to make an appointment for me for the Cerritos office. I brought my 13 month old twins for their first check up and the visit went fine. There was some crying as expected, but all the dentist did was look inside their mouth and brush their teeth. There were no X-rays done. So we checked out and the front desk scheduled their next visit and said there was no payment needed. Fast forward to two weeks later, I got an email and text saying there was an invoice for both girls. So I tried calling them again. I was on hold for a while and finally reached the receptionist and she put me on hold while she was checking and then after 15 minutes of waiting, I was hung up on. I called back again and she "checked" again and finally said that their billing department would be calling me back within 30 minutes. I never got the call. Looks like I'll either have to go into the office myself to resolve the issue or try calling them again later. What a waste of time! read more

We've been going here since my daughter was 1 and we love it. The office is very welcoming and everyone from the receptionist to the hygienist to the doctor are all friendly and warm. As well as being warm everyone is also very professional. read more

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We've been coming here for two years now and it's always been a wonderful experience! Today both of my girls had some work done, and Kaitlyn and Gina were extra sweet. They explained everything clearly, let us know what to expect, and even gave helpful recommendations to make the appointment easier for my littles. The office is very clean, efficient, and we were in and out much quicker than I expected. I highly recommend paying them a visit! read more

Updating this after my original review 2 years ago. Doctors are the greatest thing here. Customer service is a hit or miss now. The communication between offices and their call center is horrible and basically non existent. Called multiple times to create an appointment with anesthesia and we never got a call back from their anesthesiologist team. Great doctors, but unfortunately the business is not structured. And is it normal for a business to have you speak directly to the worker you complained about? I thought that'd be a higher up's job. read more

Such a great experience for my 4 year old. Was nervous since she had been traumatized from last dentist but she was begging to go back the next day! Wonderful staff and amazing environment. HIGHLY recommend. read more

This was our first time here and Morgan was great checking us in and out . The staff here are great and soooo friendly. We for sure are making this place our dentist. Highly recommend, thank you for all the help to the team here read more

Lollipop Dental - My son on his first visit . - Orthodontists Near Me - Cerritos, California

Took my son here for their very first appointment. I'm so glad I found this place. I was helped in the front by Morgan. She was very welcoming and friendly. Everyone was very informative. Doctor Karla was great and so was her assistant Evelyn was amazing. They made our first experience a very positive one. My son is ready to come back. Also they have a lot of things for the kids to do while waiting. read more

Lollipop Dental - Orthodontists Near Me - Cerritos, California

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Great experience. As a first time mom my daughter just turned one and needed to go for a check up since a lot of her teeth are popping out, they were gentle, patient, and super nice. I will definitely continue with this office. read more

Thanks again Lollipop Dental. The service is always great. Our first appointment time was 2:30 and second was 3:00. It's 3:32 now and we are already out the door! Couldn't be more pleased. read more

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Really quick! Super friendly. Sweet gifts to take home too- balloon, toothbrush, etc. Great interactions for my girls. 10/10 experience! Thank you! read more

Hi Lollipop Dental Cerritos did a very good job on my daughter checking up on her retainer for her teeth and making sure everything is very good on her teeth thank you to the office and everyone at the front desk for all of their help. The doctors and the helpers did a very good job. Thank you Sincerely, Crystal Messina read more

We came here for our kid's one year and 19-month appointment and enjoyed the experience. The place is geared towards kids and have a lot of fun things around the office. The front desk is super nice for check in and the assistant, Stephanie, was nice as well. Dr. Basa, the dentist, works very well with kids and moves quickly. Though since our kid is so young and not exactly cooperative yet, he just got quick exams and some quick topical fluoride at his second appointment. The visits without insurance can get pretty pricey so make sure to check with them on who they accept. He gets a rubber ducky toy at the end of the appointment and you get a popper toy and balloon if you write an honest review. I would recommend checking this place out if you have a kid in need of dental cleanings. Oh yeah! There's a surcharge to use credit card of about 2-3% :( read more

We had our second visit at this office and it was another pleasant and efficient appointment. Kaitlyn and Jennifer were so welcoming, helpful, and kind as we navigated the needs for that day at the front office. The staff for X-rays and teeth cleaning were great and made my daughter feel comfortable. We love the fun yet relaxing environment. Some kids do seem to have a harder time with the check-ups but overhearing the staff and dentist be so kind and patient was heartwarming. We got seen by Dr. Karla and she's just the sweetest, with meaningful insight toward our daughters dental care. They also shared a cute moment of admiring each other's Little Mermaid gear. It's been worth the drive for us as we chose to travel for our dental needs to this location. Thank you for the service, certificate, and balloon! read more

Lollipop Dental - Front office...colorful and fun. - Orthodontists Near Me - Cerritos, California

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So my husband took my son to get consultation on a to a tooth that was growing behind another tooth. All they did was x-ray and just gave advice that we already knew. I was hoping for something more than that. Mind you this is our first examination of the year and my insurance covers this exam. We had the insurance educate the person who was handling the cost of the visit. When my husband said the person tried to charge us $60 , I was pissed because i signed up for the best insurance in case anything happened. Just be careful of this place trying to bill you extra for service that doesn't make sense read more

I'm a physician and this practice ran insurance ahead of time to provide accurate, transparent estimates and the overall experience showed advanced clinical acumen without sacrificing customer service. Highly recommend! read more

I bring my three boys here. It's been a good experience every time. I will continue to bring them here for treatment.

The best dental service for my daughter. No tears and always a pleasure to go. Reception is always so nice and helpful. Morgan and Nicole always answer my questions and never make me feel rushed. Dr Karla is amazing. She is very considerate and thorough. You guys awesome. read more

Lollipop Dental - Orthodontists Near Me - Cerritos, California

This was during a very stressful time I needed Lollipop dental to come through- as my daughters primary dental practice - I called Lollipop dental, leaving numerous messages on a strange outsourced customer service line, calling several times a day, sending messages through the portal and even emails- I finally received a response to my urgent inquiry regarding my 3 year old daughter!!! Now for context, my daughters were both seen in June of last year - second time there, Dr. Karla was the pediatric dentist who took care of my girls, she seemed very kind and compassionate- which made my daughters feel very comfortable. I was so hopeful that this would be thee place to come for any dental needs. Dr. Karla set in place a treatment plan for my then two year old and discussed how she will need to be under general anesthesia to have some dental work done- I asked Dr. Karla if they will work with our private insurance as our previous dentist in Long Beach quoted us $6,000 as the dental procedure would have to take place in a surgery center- Dr. Karla stated - that not a problem the anesthesiologist work with insurance all the time. After our appointment, I walked to the front desk and asked for all the paperwork for the procedure and set up an appointment as my daughter was turning 3 in August- I was advised by the lady in the front that they do not accept insurance for the general anesthesia procedure and will need a $400 deposit just to save the date...at first i was disappointed that the miscommunication had already occurred but understood sometimes administration lacks in communicating with the clinical staff. I took the paperwork and started planning when to do this procedure. My daughter had an incident where her face swelled up- that resulted in an ER Visit- they had stated that it was due to a dental infection and to call the dentist right away- my daughter was provided with antibiotics. I called lollipop and this is where it gets confusing, someone from the office answered the call- she said was in Cerritos and was working with the dentist- she understood my concern and right away asked the dentist- they agreed with the antibiotic plan the ER set which eased my heart. I stated to lady to please email me the medical clearance for the GA so we can get this booked asap- she emailed me right away. I followed up and sent an urgent message through the portal, no answer, called back Friday, Saturday, Monday and that entire week- spoke with James in Placentia on a Thursday telling him how desperately I need to book the appointment- they stated that I needed to speak to Meth with the anesthesia team - who will call me back that day to book the appointment date and time/ I re-explained the ER visit, my concern and the fact that I live very far away and need to book a hotel) - crickets, crickets- finally I receive a random text two weeks later - asking for full body pictures of my daughter as she looks as though she has a high BMI....i questioned how they were coming up with that conclusion - when they had no medical clearance from my daughters pediatrician- I wondered if they were basing it on the pictures I sent through the portal showing them she had facial cellulitis??? I didn't think I needed to explain that her face was swollen but I did anyway just incase - after that complete silence, I called again- no answer, sent emails no answer and then to my surprise my portal was deactivated???! Thankfully i wasn't waiting around I had already started looking for recommendations- luckily a fellow yelp mom who had the same experience with Lollipop suggested another dental practice. I was in complete shock that something so serious concerning my 3 year old was handled so poorly and negligent. I received the call today from Meth who said that the team stated my daughter was good to go for general anesthesia....in my mind Dr. Karla had already stated that in her treatment plan....and how are they even clearing my daughter when they haven't even received the medical clearance from her pediatrician? Meth stated we can go ahead and take the deposit so we can book the appointment- I said do you know how long I have been trying to contact you guys? And I reiterated my way of trying to communicate- she apologized and stated that she had only received the information almost a month later !!!!!!! What!!!!!!!! I thanked her for her call and stated I will be going to another dental practice because of their lack of urgency for my daughter's need. It's a cute place - but they seem to care more about the aesthetic than the care of our kiddos. read more

First time bringing my 4 year old here and was an amazing experience. He was scared the night before but was super excited when he arrived they treated him with so much patience. Got so comfortable even took his shoes off! read more

Lollipop Dental - Orthodontists Near Me - Cerritos, California

Always a positive experience coming here! My daughter is always looking forward to her dentist appt. Every person working there, from front desk to the dr, is amazing and cheerful. Her dr always does an exceptional job, and very thorough explaining any problems. Can't recommend this place enough. read more

My kids have been coming here for four years now and have always had the best experience. Everyone who works here, from the front desk staff, to the hygienists, to the dentist are super friendly, warm, and caring. When dealing with billing staff - they explain things in a way that is easy to understand and makes sense. When the hygienists and dentist talk to the kids they are always respectful and talk through the process before doing anything, which I love. The kids feel comfortable and in control. This is a great dentist office with great staff who take wonderful care of their patients! I always recommend them. read more

We've been coming to Lollipop Dental for years--ever since my oldest was little, and now my youngest is 2! Dr. Karla has always taken such great care of our family. I honestly can't think of a single complaint. The entire staff is amazing--so kind, gentle, and incredibly patient, especially with my screaming toddler (and yes, he screams!). I still remember when my oldest used to cry at every dental visit, but after just a couple of times here, she stopped crying and never complained about going to the dentist again. Lollipop Dental has created such a warm, kid-friendly environment, and I'm so thankful for the care and comfort they consistently provide. Highly recommend for any parent looking for a dental office that truly understands and supports kids (and their parents!). read more

We are so glad we came! This was our child's first visit & nothing but great vibes the whole time. Clean entrance, have cartoons on for the kiddos, & friendly service. Morgan, the receptionist was very easy going and understanding. We were taken to his room minutes after arriving, so no long wait. Stephanie, the dental assistant was very friendly & patient with our kid. Then Dr. Carla/Karla came in and worked with him. He did very well! I will definitely recommend this location for my friends and family. read more

It was our first time visiting this location, and we had a great experience. The office is clean and very kid-friendly. The staff are kind, courteous, and welcoming. The doctors took the time to clearly explain the treatment plan before proceeding, and the staff kept me updated throughout the process about what was going on with my child. After the procedure, they even assisted us to the car since my child was under general anesthesia, which I really appreciated. They also provided clear post-operative instructions. Overall, we felt well cared for from start to finish. read more

Very nice Office! Shout out to Assistant Isaiah!!! Very proffesionals..front ladies very nice! read more

Always the best! And super accommodating! We love it here and it is very comfortable.

Dr. Karla has been taking care of our 4 kids since they were babies and they all love her. They care to hire great people and the front desk service ( Morgan ) was awesome helping us rescheduling appointments and making our kids come out of there like if they left Disneyland ( lol ) I'm not exaggerating . read more

Lollipop Dental - Orthodontists Near Me - Cerritos, California

Dr. Karla is amazing!!! She's the best dentist you could find. She's gentle, super kind and nice, always smiling and positive. The assistants are equally kind and wonderful. The place is super clean and welcoming. Great place! read more

We're new to the area and had a hard time finding a dentist that we could trust. Luckily, we found Lollipop Dental and couldn't be more at ease. Parking is plentiful and the front entrance is fully accessible. When you first walk in, the waiting area is super clean and welcoming. Everyone is super friendly while Morgan, Jennie and Nicole made us feel extra special! My daughter's appointment went great as she had no cavities and the doctor reassured us that everything was great. Thank you Lollipop dental for the great care! read more

Lollipop Dental - Big screen tv for the kids! - Orthodontists Near Me - Cerritos, California