The doctors are nice but to resolve any billing issues that are their error is a nightmare. Plus,…read moretheir posted number for the Palatine office is disconnected. When I received a copay bill that I did not owe because I had already met my deductible, the link that goes to the bill gives no contact info for the billing department (no phone number or email). You must go on their website which is a big chain and find the contact information. Then you call and contact someone and tell them you have a billing issue. The person I talked to first (after waiting for the call to pick up for several minutes) gave me the run around about my copay and said I had to talk to my insurance company. After standing my ground, she finally gave me the number to the actual billing department which is what I had asked for in the first place. After contacting that number, I finally got my issue resolved but I was also asked what my account number was as if that was a barrier. I received no paperwork after my visit and nothing on my bill that listed an account number. Fortunately, my bill is erased by I was not even able to receive any verification of that. I hate to waste my short time on earth on the phone with this kind of stuff. I also think it is just not right. I will, however, go out of my way to warn others.

what happened to this place ?? Sabeena gone - Dr Ali gone…read moreand only learned after recent appointment to renew prescription - wait in exam room for new Dr almost an hour From there really downhill 20+ years with Dr Ali and his departure not discussed by anyone time to find a new Immed Care facility - very disappointing

Dr. White is a great PCP who truly cares for her patients. She is extremely knowledgeable and takes…read moretime to understand her patients and their needs. I've never felt rushed or hurried, and she has made time for me during emergency situations. I am truly grateful to have her as my doctor. The nursing staff at her office is also wonderful. They all really care about the patients and never act like their too busy to lend an ear. In fact after my car accident when I was struggling with severe pain and the effects of a concussion and broke down, I was comforted and hugged. It made an awful situation. So much better. If you are looking for a family practice office that is phenomenal, look no further. Dr. White, her amazing team of nurses and office staff are all wonderful. And if you need a referral those are processed quickly as well. This office runs like a well oiled machine.

I was an injured employee and my employer sent me in to Epic Urgent Care. I saw Bianca , nurse…read morepractitioner and she recommended a "great" lawyer. I don't know why nurse practitioners are in the legal business. But as it turns out, the lawyer was a fraud and was not representing me at all. I can't help but wonder if my employer didn't send me here for this experience. I called Bianca about it and she started yelling at me telling me I was mentally ill. She sent me discharge papers from our phone call stating that I was delusional and hostile. I was certainly hostile but delusional is a medical diagnosis. That's not typically how diagnosises are made. They don't seem to care much about human beings at all here.

Would leave a lower rating if possible. It clearly stated on the website the staff are well trained…read morein VA urgent care billing, and they have no clue. I'm a veteran that showed up for urgent care and I sat for 30 minutes while they supposedly waited on direction from their billing department. The receptionist was very nice and professional, but not one person had any idea how to handle the VA billing. Either learn how to perform the task stated in your website or take it down pls.

Dr. Urbaszewski is outstanding and why I am posting a review. I have been in need of a primary care…read moredoctor and was dreading trying to find one. I feel so incredibly lucky that I am now one of her patients. She's incredible, listens, explains, and takes me seriously. She is thorough and recommended some diagnostic tests that really put my mind at ease! The rest of the staff are also incredible! Everyone has been so kind, genuinely helpful and knowledgable. I'm so pleased, impressed, and relieved now that I have a primary care doctor I have confidence in.

Many, many visits later I still have nothing but great things to say. Great doctor! Thank you!read more

What an excellent doctor! We really need more doctors like Dr. Stefanuik. My husband and I have…read morebeen going to him for years and the Northwest Community Medical Group in genera. He is very pleasant, talks to you very thoroughly making sure to answer ALL of your questions and concerns. My husband has went to him twice in a week sometimes for follow up care and the doctor has never made him feel rushed. He is very respectful and really gets to know his patients lifestyle, background and gives you the sense that he's listening rather than getting his prescription pad out, like more physicians do. The appointments are never rushed either. We plan to refer as many friends, coworkers and family to Dr. Stefanuik and plan to be his patients for years to come! :)

Impressive is an understatement. After having been a patient of this office for a few months I walk…read morein front desk greets me by name comfirms my birthday and tells me I'm ready to go after registering online. Have had other offices ask me my name ask me everything as if they never saw me before. Tired of being treated like a random number. This office has the feel of a small family run business but the versatility of having a large corporate backing to get top notch equipment in the office. Today needed blood & papers for an upcoming procedure. They said they didn't have the papers, my other doctors office gave them faulty info, we left. I called the other office in the car en route another stop, managed to sort them out and have it faxed over to the clinic. Stopped at the clinic on the way home and they managed to squeeze in a few minutes with a nurse to grab the blood and a flash with the doctor to do the paperwork even though I was well past my appointment time today because the other office didn't send the papers to the right office. They'll go above and beyond to get things done if they can logistically handle it. Blood collection was easy and the nurse had my preferred type and gauge of needle, I know what needle my veins are good with because of how many blood drawings and procedural IV lines I have in a year. The overall clinic is a 5/5 except for when you have to do after hours answering service call ins. They tend to be a bit unreliable at getting the physician to phone back but they do eventually work after some prodding. Maybe the company will switch answering service vendors if they see more complaints about answering service problems.

Best gyno I have ever been so. She's great at putting you at ease, very personable, and painless…read more The experience is quick and easy and I appreciate that since I am always nervous going into my yearly exam. I would recommend to any family or friends!!!

This office is a joke as far as valuing your time. If you schedule an appointment for a certain…read moretime be sure to allocate at least 2 hours past the appointment time because they completely overbook. It's a shame too bc their have a couple great doctors that don't deserve to have angry women waiting for them. This is the third time I've waiting more than an hour for my appointment (1.5 hours today) and it definitely doesn't make me feel like they respect me as a patient or a person. If I didn't like my doctor So much I wouldn't punish myself by coming to this office ever again.

This place will reject you if you are pregnant and wanting an ultrasound!!!! I had my first…read moreultrasound here when I was 8 weeks and tried to get a second one at 34 weeks and they completely turned me away. If anyone mentions the idea of wanting natural delivery or mentions considering working with a midwife, they will look at you as if you are absolutely crazy and judge you. I needed help and the nurse immediately made it about money, my insurance and then scolded me that I have not been seen enough for them to accept me as a patient anymore. This is medical abandonment.

Spent 3 days as an inpatient. Staff was not only caring but met my needs very well. They treated…read moreme with the upmost respect.

Terrible. Made an appointment for my parent and myself only to be notified minutes later that the…read moredoctor wasn't taking any new patients. Also the person calling was rude. If the doctor isn't taking any new patients, why is it possible to schedule appointments with him as a new patient on the website? No answer. Complete utter waste of time. Sorry, you only get to make a first impression once. There are no do-overs. It's why it's called a FIRST impression.